Resolving Touch Issues - Smarttech SMART Board 6000 Series Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
Symptom
There are other image issues.

Resolving touch issues

Use the following table to resolve touch issues:
Symptom
When you touch the screen, the pointer
appears in the wrong place.
An area of the screen doesn't respond
to touch, or when you draw digital ink,
the lines are broken.
You can interact with screen elements
by touching them, but you can't write or
draw using the pens.
40 smarttech.com/kb/170642
Cause
An image was displayed for too long.
[N/A]
Cause
You aren't touching the screen at a right
angle.
The interactive flat panel isn't oriented.
Something is blocking the cameras.
Something is in the reflective tape
channel.
Your finger or pen is skipping as you
draw. This is most common on the
upstroke.
Bright lights are interfering with the
cameras.
The cameras require calibration,
possibly because of a temperature
change in the room.
If you're sharing content from your
computer or mobile device to the board
using Wireless Screen Share, you're
unable to ineract with the screen using
your fingers or pens.
The cameras require calibration,
possibly because of a temperature
change in the room.
Solution
Turn off the interactive flat panel and
leave it turned off for as long as the
image was on the screen.
Set up screen savers on any connected
computers to prevent persistent
images.
Return all settings to their default
values (see page 49).
Solution
See Touching and drawing on your
SMART Board interactive whiteboard is
inaccurate
(kb.smarttech.com/?q=13976).
Orient the interactive flat panel (see
page 30).
Ensure nothing is taped to the screen.
Remove items from the reflective tape
channel.
Use consistent pressure while drawing
digital ink.
Close blinds or shades or dim all
halogen lights and LEDs.
Calibrate the interactive flat panel (see
page 31).
Calibrate the interactive flat panel (see
page 31).