Chapter 6: Basic Troubleshooting; Resolving Issues With The Interactive Flat Panel - Smarttech SMART Board 6000 Series Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
Basic troubleshooting
Resolving issues with the interactive flat panel
Using the indicator light to resolve common issues
Resolving presence detection issues
Resolving image issues
Resolving touch issues
Resolving connected computer issues
Locating the interactive flat panel serial number
Using SMART software to resolve issues
Using the SMART Connection Wizard
Using SMART Diagnostics
This chapter helps you solve issues that can occur with the interactive flat panel.
Resolving issues with the interactive flat panel
To resolve issues with the SMART Board 6000 series interactive flat panel, review the following
information. If the issues persist or aren't covered in the following information, contact SMART
Support (smarttech.com/contactsupport).
Using the indicator light to resolve common issues
The Standby button on the front control panel also functions as an indicator light. You can use the
indicator light to resolve common issues with the interactive flat panel. For more information, see
Front control panel on page 6.
Resolving presence detection issues
Use the following table to resolve presence detection issues:
Symptom
The interactive flat panel isn't turning
on.
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Cause
Presence detection isn't enabled.
There isn't enough difference between
the room temperature and human body
temperature.
You aren't within 16' (5 m) of the
interactive flat panel.
Solution
Enable presence detection (see
page 49).
Reduce the room temperature.
Move closer to the interactive flat panel
or make bigger motions.
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