Locating The Interactive Flat Panel Serial Number; Using Smart Software To Resolve Issues; Using The Smart Connection Wizard - Smarttech SMART Board 6000 Series Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
Symptom
There's no sound when you play an
audio file.
Locating the interactive flat panel serial number
If you need to contact SMART Support, you will need to provide SMART Support with the
interactive flat panel serial number. The serial number is located in three places:
The on-screen display menu (see Serial Number on page 49)
l
Underneath the bottom frame
l
On the back of the interactive flat panel
l

Using SMART software to resolve issues

You can resolve some issues with the SMART Board 6000 series interactive flat panel using the
SMART Connection Wizard and SMART Diagnostics.
Using the SMART Connection Wizard
You can resolve a variety of issues using the SMART Connection Wizard found in SMART Settings.
To use the SMART Connection Wizard
1. Access the SMART Connection Wizard by opening SMART Settings (see Opening SMART
Settings on page 29).
42 smarttech.com/kb/170642
Cause
The connected computer doesn't meet
SMART requirements.
You haven't used a USB 2.0 cable to
connect the interactive flat panel to the
computer.
The connected computer's playback
device isn't set correctly.
The SMART Board 6055 or 6065
interactive flat panel's audio input isn't
set correctly.
The connected computer is muted.
The connected computer's volume is
too low.
The interactive flat panel is muted.
The interactive flat panel's volume is
too low.
Solution
Upgrade the computer or replace it
with another computer that meets
system requirements.
Use a USB 2.0 cable and ensure it's
connected to the correct USB
receptacle (see page 20).
Ensure the connected computer's
playback device is set as the
interactive flat panel (see the
connected computer's documentation).
Ensure the interactive flat panel's audio
input is set as the computer's audio
connector (see page 48).
Turn off the mute setting.
Turn up the volume on the computer.
Turn off the mute setting using the front
control panel.
Turn up the volume using the front
control panel.