Related Manuals for Smarttech Smart 6000 Series
Summary of Contents for Smarttech Smart 6000 Series
- Page 1 SMART 6000/8000 Interactive Flat Panels MASTER TROUBLESHOOTING GUIDE smarttech.com/kb/171103...
- Page 2 V2 References Trademark notice SMART Board, SMART Notebook, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be trademarks of their respective owners.
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Page 3: Table Of Contents
No sound from panel speakers ................... 9 3.2. No sound from external speakers plugged into the panel .......... 9 3.3. Sounds are distorted or muffled ..................10 3.4. There is buzzing or hum ...................... 10 3.5. The overall volume is low ....................10 iii smarttech.com/kb/171103... - Page 4 Display not waking when the PC is manipulated (Started up, keyboard/mouse used) 21 6.6. Display not waking from a Power Button press ............. 21 6.7. Display not waking when someone walks into the Room ........... 21 6.8. Display not waking up on the expected input ............... 21 iv smarttech.com/kb/171103...
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Page 5: Introduction
From there you can escalate to the SMART support team if an RMA is required, or in the chance the guide does not contain the fault you are experiencing. 1 smarttech.com/kb/171103... -
Page 6: How Do I Know The Model Number Of My Interactive Flat Panel
The main difference is color. The G3/G4 IFP’s feature a black bezel, whereas the newer 6000 G5 displays feature White top and bottom bezels, and the 8000-G5 have Titanium. The G3/G4 IFP’s have full black bezels. The G5 panels top and bottom bezels are White or Titanium. 2 smarttech.com/kb/171103... - Page 7 ASTER ROUBLESHOOTING UIDE FOR NTERACTIVE ANELS Further to this the following chart will also help you determine your specific model: Color/Size 55" 65" 70" 75" 84" Black 8055-G3 8070-G4 8084-G4 White 6055-G5 6065-G5 6075-G5 Titanium 8055-G5 8065-G5 8075-G5 3 smarttech.com/kb/171103...
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Page 8: Power
1.2.1. If the power light on your display comes on this is not a power issue and you need to refer to the video troubleshooting pages 4 smarttech.com/kb/171103... -
Page 9: Video And Other Display
Try giving the cable a slight ‘wiggle’ at both the source and the panel to determine if you have a bad connection. Should you find you have a bad connection, try a second cable before assuming the panel is the issue 5 smarttech.com/kb/171103... -
Page 10: I See Lines Or Snow On My Screen
I have dead or stuck pixels I have dead or stuck pixels 2.5.1. Please refer to the following knowledge base article for more information on your display G3/G4 Link - smarttech.com/kb/14850 G5 Link - smarttech.com/kb/171104 2.6. 2.6. I have bright spots on my screen 2.6. -
Page 11: The Image Is Cutoff Or Shifted To The Left Or Right
30 seconds, and turn the power back on. If this does not fix the issue or it remains persistent, escalate to SMART support 2.10.8. If you have a 75-G5, and 65V2-G5 IFP, check that Multi Window is not enabled 7 smarttech.com/kb/171103... -
Page 12: One Or More Sources Will Not Work In Multi Window (6075, 6065-V2, 8075, And 8065-V2)
2.14.3. Check that all connections are fully engaged 2.15. 2.15. New issue New issue 2.15. 2.15. New issue New issue 2.15.1. New issue description 8 smarttech.com/kb/171103... -
Page 13: Audio And Acoustics
USB source you want. G5 will give the option to switch between HDMI or USB only. 3.2.4. Further to ensuring proper mapping, volume settings must also be confirmed. There is a volume setting on the PC, the IFP, and in some cases the application 9 smarttech.com/kb/171103... -
Page 14: Sounds Are Distorted Or Muffled
There is a volume setting on the PC, the IFP, and in some cases the application itself. Set any PC or Application volume to approximately 80% with the IFP being the final control. This will also help with overall acoustical performance. 10 smarttech.com/kb/171103... -
Page 15: I Have Issues With Echo
3.6.3. For G5 panels in a Video Conferencing solution it is recommended to use an external speaker system due to the side firing nature of the speakers causing additional acoustical delays. 11 smarttech.com/kb/171103... -
Page 16: Touch And Inking
4.2.6. Confirm that the computer’s plug-and-play system has detected the USB device and installed drivers for it (no red ‘X’ or yellow ‘!’ in Windows device manager). Mac? 4.2.7. Please note that G4 panels and earlier will not have a functioning touch system unless video is applied. 12 smarttech.com/kb/171103... -
Page 17: There Is Ink/Touch But It Is Intermittent
4.4.3. It is possible that you have a failed camera, or a camera that has had its internal firmware corrupted, and if the initial steps do not resolve contact SMART Support to further troubleshoot the issues 13 smarttech.com/kb/171103... -
Page 18: Touch Does Not Work In One Corner Or Other Parts Of The Screen
If the inking works in part of the board, but not in the middle of the board or in one or multiple corners and gets worse over time, you have a potential mounting issue in terms of flatness of the mounting surface. The board should be removed 14 smarttech.com/kb/171103... -
Page 19: When Inking The Colors Are Not Showing Correctly
4.9.1. If you are at a UHD resolution (3840x2160) you will require a desktop or laptop computer with at minimum a GTX960 graphics card or AMD R8 285 to support this higher resolution. If you do not have a dedicated graphics card you will experience lag and video issues at this higher resolution 15 smarttech.com/kb/171103... -
Page 20: My Letters Are Connecting Together When I Write
Office program window with SMART Ink only. To do so you will need to be running SMART Drivers and SMART Ink. Go to the downloads page on smarttech.com if you do not have this software 4.14.2. If your version of office does support Pen tools, and you want to use only the... -
Page 21: Toolbar Opens When I Don't Hold A Pen
4.17.3. Make sure there are no strong light sources directly over the display 4.17.4. Look for any external Infrared sources that could be contacting the board, including but not limited to plasma displays, IR audio systems, direct sunlight, laser pointers/IR remote controls, etc… 17 smarttech.com/kb/171103... -
Page 22: Room Control And Rs232
Ensure that you are not continuously polling for data. Requesting Power Status every half second will cause issues for example 5.3.4. Power cycle the system by turning the rear rocker switch off, waiting 30 seconds, and turning the panel back on 18 smarttech.com/kb/171103... - Page 23 PC running a Terminal program like Putty or TeraTerm. If you can confirm that the display will react correctly from a terminal program then it is working as intended and the issues the reside in the host system 19 smarttech.com/kb/171103...
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Page 24: Sleeping, Waking, Standby
Display not waking from Room Control connection Display not waking from Room Control connection Display not waking from Room Control connection 6.4.1. Ensure the ‘On’ command is being sent, otherwise please refer to section 5 Room Control troubleshooting section 20 smarttech.com/kb/171103... -
Page 25: Display Not Waking When The Pc Is Manipulated (Started Up, Keyboard/Mouse Used)
Display not waking up on the expected input 6.8.1. If you have an OPS installed and Video detect set to on, the OPS will always take over as the live input with the loss of video on any other source 21 smarttech.com/kb/171103... - Page 26 6000/8000 G3/G4/G5 I ASTER ROUBLESHOOTING UIDE FOR NTERACTIVE ANELS Appendix A Camera view comparison and what they mean: 22 smarttech.com/kb/171103...
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