Return For Repair Rma (Return Merchandise Authorization) - ADIC DAT 160 Installation And Operating Manual

Return for Repair RMA
Authorization)
adic
When you and
(see section, When You Call
following information:
Be sure you have tried all trouble shooting techniques in the various
manuals before calling.
Model number, serial number, and a brief, descriptive explanation of the
problem.
Complete address information (be sure you give any mail stops or special
codes at the time the RMA is issued).
If the item is NOT in warranty, you will be charged for the repairs.
Therefore, the Customer Assistance personnel will need a P.O. number at the
time the RMA number is issued. Until credit information can be obtained by
our accounting department, the system may be shipped back COD to first-
time customers.
It is also necessary to send the complete system, including interface card or
controller, interface cables, and the unit. A defective external component
and/or the drive itself may have caused problems.
Current labor rates will be quoted at the time the RMA is issued.
Following this RMA procedure will expedite handling, repairs and the
return of equipment.
(Return Merchandise
Customer Assistance have determined that you need an RMA
adic
Customer Assistance), be prepared with the
Note
Note
Troubleshooting and Diagnostics
41