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p Be prepared to provide:
Your name and your Company's name
Model number
Serial number of unit (located on the rear face by the power switch)
Software version numbers
Hardware configuration, including firmware version, date and number.
Type of PC, DOS version, clock speed, RAM, network type, network ver-
sion, and any special boards installed
Type and brand of media
A brief description of the problem
Where you purchased the
Having this information available when you call for customer assistance will enable
adic to resolve your problem in the most efficient manner possible. Then call the
Customer Assistance line.
Call adic Customer Assistance at: (206) 883-4357.
If you wish, you may contact adic Customer Assistance through the
adic BBS at: (206) 883-3211, or by leaving Internet E-mail at:
support@adic.com.
40
Troubleshooting and Diagnostics
device driver
archive/restore
adic
system
Note
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