Troubleshooting - Polycom SoundStation IP 4000 User Manual

Troubleshooting

No Dial-Tone
Verify power is correctly applied to the
®
SoundStation IP 4000 SIP phone:
• Check that the display is illuminated.
• Make sure that the network cable is
inserted properly on the bottom of
the phone (try unplugging and re-
inserting the cable).
No Display, Incorrect Display or Bad Contrast
Verify power is correctly applied to the
®
SoundStation IP 4000 SIP phone:
• As "No Dial-Tone" above.
Verify contrast adjustment:
• Follow the instructions in this User
Guide to adjust the contrast to a
darker level.
• Reboot the phone to obtain a default
level of contrast (follow the instruc-
tions in this User Guide).
No Ringing
Verify incoming ring setting and volume
level:
• Adjust the ringing level from the
front panel using the volume up/
down keys.
• Check that the Ring Type selected in
the Settings menu is not the Silent
Ring.
Verify successful outbound or inbound
calling:
• As "No Display" above.
Verify successful outbound or inbound
calling:
• Place a call to the phone under
investigation. Check that the
display indicates incoming call
information.
• Press the "phone" key. Ensure
dial tone is present and place a call
to another extension or number.
Check that the display changes in
response.
14