Polycom SoundStation IP 4000 Technical Bulletin

®
SoundStation
Potential startup issues with latest SoundStation IP 4000 production units
This information applies to the following SoundStation IP 4000 SKUs and revisions:
•
2200-06640-001 Rev D
•
2200-06640-012 Rev E
•
2200-06640-015 Rev D
•
2200-06640-019 Rev D
•
2200-06640-022 Rev C
•
2200-06640-122 Rev D
SYMPTOMS
•
Current production units of the SoundStation IP 4000 ship pre-loaded
application 1.6.3 and BootROM 3.1.2. If these units are deployed in networks which
provision older versions of firmware, the SoundStation IP 4000 may fail to boot correctly.
FIELD CORRECTION PROCEDURES
A number of correction options are possible. Customers are advised to choose from the
following correction procedures one that best suits their needs:
CORRECTION PROCEDURE 1 – BOOT SERVER UPGRADE
Correction Procedure 1
Polycom recommends
that customers transition
to this configuration at
their earliest convenience.
1
Please refer to Technical Bulletin TB13361 for details
Published: December 19, 2005
IP 4000 Technical Bulletin
Update the boot server to provision SIP 1.6.3 (or higher) and
BootROM 3.1.2 (or higher) to all Polycom IP endpoints
(SoundStation IP 4000 and SoundPoint IP phones) that access
that boot server.
End customers can obtain SIP 1.6.3 and BootROM 3.1.2
from the Polycom Certified VoIP Reseller that sold the
product.
Polycom Certified VoIP Resellers can download the
software from the Polycom Resource Center at
http://extranet.polycom.com
Part Number: 3725-17460-001
1
with SIP
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