Clear Jammed Card - Dascom DC-8600 User Manual

Dascom DC-8600
Incomplete printout?
① Check manual settings
Check card software design layout matches card dimensions.
Check the landscape/portrait orientation in the driver.
② Check interface cable
If the text is printed in strange colors, use the USB cable supplied with the printer.
Check secure and proper connection between printer and your computer.
Try another cable.
③ Check if the printer is clean
See Section 2.3 to clean/replace cleaning rollers.
④ Check if cards are clean
Take precautions to keeps cards free from dust and contamination.
⑤ Check ribbon and retransfer film
Check if ribbon and retransfer film are installed properly. Check that the ribbon and
retransfer film are running smoothly.
⑥ Check print head
If a straight white line(s) travels across the length of your card, the print head may be dirty
or defective. If the problem persists after cleaning, please contact your Dascom reseller.
Card bent?
① See Chapter 4.2 to change from Normal mode to Basic mode.
② Click "Card Setup", and then press Right Key.
③ Click "Decurl Time(s)", and then press Right Key.
④ Select the 0 -5 seconds flattening time to correct bending card. 0 value represents no
flattening.
⑤ Click "Home" to save bending correction setting and return to Normal mode.
The factory default value is "0" or "1".
You may use the driver to configure this parameter as well.
Improper secondary retransfer parameters can overheat and cause card bending as well.
Trying different retransfer conditions may reduce card bending as well.

5.3.2 Clear Jammed Card

Do not turn off the power. The print job will be lost.
Do not attempt to use any tool (screwdriver or sharp object) to remove a jammed card. Sharp
objects may damage the rollers and heating rollers. Damages caused by such action may void
the warranty.
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User Guide V1.0