Dascom DC-3300 User Manual
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Dascom DC-3300 User Manual

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DC-3300 Card Printer

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Summary of Contents for Dascom DC-3300

  • Page 1 User Manual DC-3300 Card Printer...
  • Page 2  The device and power supply must all times be easily accessible.  Never carry out maintenance or repair work yourself. Always contact a Dascom qualified service technician.  Keep this user guide in a place which is easily accessible at all times.
  • Page 3 Dascom DC-3300 User Manual v1.0 Wichtige Sicherheitshinweise (German) Lesen Sie bitte diese Sicherheitshinweise durch, bevor Sie den Drucker in Betrieb nehmen.  Das Gerät und die Netzsteckdose müssen jeder Zeit leicht zugänglichsein.  Führen Sie Wartungsarbeiten und Reparaturen keinesfalls selbst aus, sondern verständigen Sie immer einen qualifizierten Servicetechniker.
  • Page 4 Dascom DC-3300 User Manual v1.0 Consignes importantes de sécurité (French) Lire attentivement les instructions suivantes avant de mettre l’imprimante en service.  Le dispositif et la prise principale doivent toujours être accessibles facilement.  Ne jamais effectuer soi-même les travaux d’entretien et de réparations. Contacter toujours un dépanneur qualifié.
  • Page 5 Dascom DC-3300 User Manual v1.0 Indicazioni di sicurezza importanti (Italian) Prima di mettere in funzione la stampante, leggere attentamente le seguenti indicazioni.  Il dispositivo e la presa di corrente devono essere sempre facilmente accessibili.  Non eseguire mai da sé gli interventi di manutenzione e riparazione, ma rivolgersi sempre a un tecnico di assistenza qualificato.
  • Page 6 Dascom DC-3300 User Manual v1.0 Instrucciones de seguridad importantes(Spanish) Lea las siguientes instrucciones con esmero antes de poner la impresora en servicio.  El dispositivo y la toma de corriente deben estar ubicados de forma que sea fácil acceder a ellos.
  • Page 7 Dascom DC-3300 User Manual v1.0 Правила по технике безопасности. (Russian) Прочитайте, пожалуйста, инструкцию по технике безопасности перед включением в работу принтера.  Устройство и розетка должны быть всегда легко доступна.  Не выполняйте технические работы и ремонт техники самостоятельно, но...
  • Page 8 Dascom DC-3300 User Manual v1.0 Instruções Importantes sobre Segurança (Portuguese) Leia as instruções de segurança antes de usar a impressora.  A impressora e a tomada devem ser facilmente em todos os momentos acessíveis.  Consulte sempre um técnico qualificado para executar uma reparação .
  • Page 9 Dascom DC-3300 User Manual v1.0 Önemli Güvenlik Talimatları (Turkish) Lütfen, yazıcıyı işletime geçirmeden önce bu güvenlik talimatlarını bütünüyle dikkatle okuyun.  Cihaz ve elektrik prizinin her zaman kolayca erişilebilir olması gerekir.  Bakım ve tamir çalışmalarını kesinlikle ve hiçbir surette kendi başınıza yapmayın; her zaman kalifiye bir uzman servis-teknisyenine haberverin.
  • Page 10 DC-3300 User Manual v1.0 TRADEMARK ACKNOWLEDGEMENTS “Windows”, “Windows 7”, ”Windows 8”, “Windows 10”, “Windows XP” and “Windows Vista” are trademarks of Microsoft Corporation. All other product names and company names appearing in this manual are the registered trademarks or trademarks of their respective holders.
  • Page 11 DC-3300 User Manual v1.0 About This Manual This manual provides information that describes the basic operation, enabling safe and correct use to the operators of DC-3300 Printer.
  • Page 12 DC-3300 User Manual v1.0 Symbol Description The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product. CAUTION: Provides information that must be observed to prevent damage to the equipment or loss of data.

  • Page 13: Table Of Contents

    DC-3300 User Manual v1.0 TABLE OF CONTENTS CHAPTER 1 INTRODUCTION ............................. 1 1.1 Unpacking ............................... 1 1.2 Operating the Printer Safely .......................... 3 1.3 Printer Components ............................5 1.3.1 Component and function ........................5 1.3.2 Control Panel ............................7 1.4 Attaching Power ............................. 8 1.5 Connecting to Computer ..........................
  • Page 14 5.3.2 Clear Jammed Card ..........................51 5.3.3 Change the Print Head .......................... 52 5.4 Technical support ............................52 5.4.1 DASCOM partner network ........................52 5.4.2 More information ..........................53 CHAPTER 6 SPECIFICATION ............................ 54 APPENDIX I FCC STATEMENT ..........................56...

  • Page 15: Chapter 1 Introduction

    User Manual v1.0 Chapter 1 Introduction Thank you for choosing Dascom® DC-3300 card printer. You can print high-quality cards of different colors and styles with this printer. The printer should use the consumables and accessories provided by Dascom. For more details, please visit our website WWW.DASCOM.COM.
  • Page 16 DC-3300 User Manual v1.0 Package Contents: Printer 1 unit Power cord 1 piece USB cable 1 piece Cleaning Card 1 piece option Cleaning Stick 1 piece option Standard AC adapter 1 piece Graphic Installation Guide 1 piece Includes Driver, CardEditor software,...

  • Page 17: Operating The Printer Safely

    DC-3300 User Manual v1.0 1.2 Operating the Printer Safely The following precautions must be observed to assure safe operation of your printer. Do not do anything that is not described in this manual. Doing so could cause an unexpected failure. The manufacturer is not responsible for any problems caused by incorrect operation of the printer.
  • Page 18 DC-3300 User Manual v1.0 WARNING The lower part of the Top Access Cover, the printer internal heat roller section, and the thermal head section become very hot. Ensure you do not touch these three locations. • The cooling fan is always running for cooling inside the printer. This is not a malfunction.

  • Page 19: Printer Components

    DC-3300 User Manual v1.0 1.3 Printer Components 1.3.1 Component and function Thermal print head Top cover Front cover Control panel Card eject slot Knob Part name Function Protects the print head and the internal components. Open Top cover to replace the ribbon.
  • Page 20 DC-3300 User Manual v1.0 Cover open lever Power socket Ethernet port USB Hub port Power switch USB port Part name Function Cover open lever Pull the lever up to open the top cover. Power socket Used to connect Power Cable.

  • Page 21: Control Panel

    DC-3300 User Manual v1.0 1.3.2 Control Panel Button There are four buttons. Logo Name Function Enter or exit current setup 【Menu/Exit】 key Confirm current setting 【Set】 key Choose between or navigate settings 【Up/Down】 key ▲/▼ Status LED and buzzer There’re two LED lights: blue means ready, red means error.

  • Page 22: Attaching Power

    DC-3300 User Manual v1.0 1.4 Attaching Power （1）Make sure the printer and the computer are powered off. ① （2）Connect the power adapter to the printer.② （3）Connect the power cord to the power adapter.③ （4）Connect the power cord to the power socket. ④...

  • Page 23: Connecting To Computer

    DC-3300 User Manual v1.0 1.5 Connecting to Computer The standard On-board ports of this printer are a USB port and a Ethernet port. All the ports are located on the left side of the printer, please choose the proper port.

  • Page 24: Duplex Option

    User Manual v1.0 1.6 Duplex option DC-3300 can be configured with a Duplex option based on the customers’ requirement. In User Mode, setup the menu to implement Double-Sided Printing and Rear Side Ejecting functions. Front view of the printer with a duplex option...

  • Page 25: Installing Windows Driver

    DC-3300 User Manual v1.0 1.7 Installing Windows Driver The driver is the connection and transformation platform between the card printer and the computer operating system to achieve the interactive processing of the information. User can set up relevant settings, get print status and etc. via the driver. We have provided the Driver on the accompanied CD.
  • Page 26 DC-3300 User Manual v1.0 （2） Select the Driver Selection and appropriate Port Selection, click “Next”. （3） Set up the printer name or go with the default, click “Start” to begin the process.
  • Page 27 DC-3300 User Manual v1.0 （4） Waiting for the installation. （5） When the Driver has been successfully installed, click the “Finish” button.

  • Page 28: Installing Windows Driver Via Ethernet

    DC-3300 User Manual v1.0 1.7.2 Installing Windows Driver via Ethernet Connect the Ethernet cord from the Printer to an available port on a Ethernet Switch or Router. Turn On the Printer, put the CD-ROM into the computer and choose the Drivers Install program.
  • Page 29 DC-3300 User Manual v1.0 （2） To search for the network attached Printer, click “Search” button.
  • Page 30 DC-3300 User Manual v1.0 （3） Select your printer by clicking on it, then click on the “Modify Printer” button.
  • Page 31 DC-3300 User Manual v1.0 （4） You can modify the Printer name, IP address acquisition mode，IP address, Subnet mask. Click the “OK” when you finish.
  • Page 32 DC-3300 User Manual v1.0 （5） Return to the Ethernet port configuration page, wait for a few seconds, you can see the updated Ethernet information.
  • Page 33 DC-3300 User Manual v1.0 （6） Select your printer, click “Select”. The corresponding IP address information is displayed at the bottom left. The installation will start when you click on “OK”.
  • Page 34 DC-3300 User Manual v1.0 （7） Select the Driver Selection and appropriate Port Selection, click “Next”. （8） Set up the printer name or go with the default, click “Start” to begin the process.
  • Page 35 DC-3300 User Manual v1.0 （9） Waiting for the installation. （10） When the driver has been successfully installed, click the “Finish” button.

  • Page 36: Chapter 2 Installation

    DC-3300 User Manual v1.0 CHAPTER 2 INSTALLATION 2.1 Installing Cards Cards can be loaded automatically from the card cassette, which can hold a large quantity of cards making it convenient for mass or large-scale printing. 2.1.1 Card Specifications This printer supports CR-80 cards.

  • Page 37: Loading The Cards

    DC-3300 User Manual v1.0 2.1.2 Loading the cards Open the front cover. （1） the cards to the Card （ 2 ） Load cassette. Max. 100 pieces of 0.76mm thickness cards can be stored. Please load the cards carefully. Ensure that magnetic stripe CARDS and contact smart CARDS are properly placed in the card feeder.

  • Page 38: Adjusting The Card Inlet According To The Thickness Of The Cards

    DC-3300 User Manual v1.0 2.1.3 Adjusting the card inlet according to the thickness of the cards The factory default supports 0.76mm (30mil) card thickness. Confirm the correct thickness setting before installing new cards to the card cassette. The printer configures with 0.25mm(10mil)~ 0.76mm(30mil) and 0.76mm(30mil)~ 1.25mm (50mil) , 2 levels.

  • Page 39: Replacing The Ribbon

    DC-3300 User Manual v1.0 2.2 Replacing the Ribbon Change the ribbon when the LCD prompts [RIBBON END] message. Approved ribbons for this printer: Type Description Product Code YMCK ribbon YMCKK ribbon YMCKO ribbon yellow, magenta, cyan, black, transparent 27056003 (DUS)
  • Page 40 DC-3300 User Manual v1.0 Lift the cover open lever to open （1） the top cover. Place the ribbon vertically into （2） the ribbon cartridge slot (the new ribbon spindle into the front ribbon cartridge slot, and the empty ribbon spindle into the rear ribbon cartridge slot).

  • Page 41: Replacing The Cleaning Roller

    DC-3300 User Manual v1.0 2.3 Replacing the Cleaning Roller One Cleaning Roller is shipped with each Ribbon in a package. IMPORTANT: Replace cleaning roller each time you change the ribbon, to guarantee the print quality and protect the print head.

  • Page 42: Printing Card

    To understand the card layout, its format and print configuration, you are advised to refer to the following example. Dascom Software Card Editor is used to support DASCOM card printers. Users can quickly generate and edit content that needs to be printed.
  • Page 43 DC-3300 User Manual v1.0 (2) After click “new” button, user can choose the card type he/she wants. Select “CR80” in “card type” and select “Landscape” or “Portrait” depending on the card direction. Then click “OK”. (3) Click “ emplate” on the right side of the user interface, then user can see many default...
  • Page 44 DC-3300 User Manual v1.0 (4) Double clicks the model you want to edit, when you finish click the “print” on the “file” menu. You can print the card directly by clicking on the Print button. (6) If you want to modify the driver settings, such as card direction, single side or double-sided printing, card modification or processing, you can click "Advanced Option"...
  • Page 45 DC-3300 User Manual v1.0 The main selections of the Printer Driver are “Card”, ”Graphic setting”, ”Graphic setting(reverse side)”, “Printer Mode”, “Print Area”, “O layer Setting” and “Maintenance”. “Card” Tab Card Size  Print Quantity  Automatic Ribbon Detection  Print Side (User can choose front/ reverse side to print. Printer can print the image on the ...
  • Page 46 DC-3300 User Manual v1.0 “Graphics” Tab Color settings (User can get the proper color via settings. User can also adjust the color brightness,  contrast and chroma.) Black settings (User can print black via print K color or YMC secondary colors and K color. As well ...
  • Page 47 DC-3300 User Manual v1.0 “Graphics (Back)” Tab Color settings (User can get the proper color via settings. User can also adjust the color brightness,  contrast and chroma.) Black settings (User can print black via print K color or YMC secondary colors and K color. As well ...
  • Page 48 DC-3300 User Manual v1.0 “Print Mode” Tab Standard  Best  Custo ...
  • Page 49 DC-3300 User Manual v1.0 “Print Area” Tab Front Side Print Area  Back Side Print Area ...
  • Page 50 DC-3300 User Manual v1.0 “O Layer setting” Tab O Layer area  Printable area color  O Layer File Path ...
  • Page 51 DC-3300 User Manual v1.0 “Maintenance” Tab Printing test (Print the test content.)  Printer information (User can check the printer DPI, the maximum printing area and minimum  printing area.) Printer parameter setting (User can read the detailed printer parameter.) ...

  • Page 52: Updating Firmware

    It’s very easy to update the firmware, but if the installation of firmware is incorrect, the printer will be damaged. Before updating, please contact DASCOM dealer for advice on the implementation of the upgrade. In general, updates are required only when a problem or failure is explicitly identified in DASCOM.
  • Page 53 Do not interrupt the transmission between the computer to the printer during the download. (Such as switch off the printer or computer power, unplug the cable, etc.). Otherwise, printer might not restart. In case of such failure, please contact DASCOM dealer.

  • Page 54: Chapter 3 Normal Mode And User Mode

    DC-3300 User Manual v1.0 CHAPTER 3 NORMAL MODE AND USER MODE You can change between Normal and User Modes when the printer is operating. This section outlines the differences between these two modes and how to switch from one to the other.
  • Page 55 DC-3300 User Manual v1.0 2) Press【 Menu /Exit】 Key for 3 second then release it. The LCD shows [Choose mode]. Press ▲ or ▼ Keys to select User Mode or Service Mode: Ready Choose mode Menu/Exit User Mode Choose mode Service Mode Even when the printer is in an error state, you can change modes.
  • Page 56 DC-3300 User Manual v1.0 For example: Printer Info SET: >> Version Info SET: >> Printer Info SET: >>  Entering a sub-menu (go down one level in the menu hierarchy) Sections 3.3.1~3.3.11 are the sub-menus associated with the corresponding parent menus listed in Section 3.3.

  • Page 57: The Major Menus

    DC-3300 User Manual v1.0 SET Key must be pressed to save the newly changed value. Pressing Menu/Exit Key or switching off the printer will not save any newly changed value(s). 3.3 The major menus  Printer Info  Head Info ...

  • Page 58: Sub-Menus For Printer Setup

    DC-3300 User Manual v1.0 3.3.4 Sub-menus for Printer Setup View and change operation parameters:  Buzzer: OFF\ON  Power Save Mode: OFF\ 5~120  Language: Chinese\English\Japanese  LCD Contrast: 128  LCD Light: ON\OFF  Card detection: OFF\ON (In "ready to print" state to detect whether card slot is empty) 3.3.5...

  • Page 59: Sub-Menus For Interface Setup

    DC-3300 User Manual v1.0 3.3.8 Sub-menus for Interface Setup View and change the interface settings:  Printer ID: 0 - 15  IP Type: Static / DHCP  IP Address: 192.168.0.12  Subnet Mask: 255.255.255.0  Default Gateway: 192.168.0.1  MAC Address: BC：9D：A5：07：4F：56 ...

  • Page 60: Chatper 4 Cleaning

    DC-3300 User Manual v1.0 CHATPER 4 CLEANING 4.1 Cleaning with a Cleaning Card Use the Cleaning Card provided to clean the Card Transport Roller if cards do not feed smoothly. We recommend cleaning the rollers after printing 250 cards. Cleaning Cards can only be used once and cannot be reused. Use a new Cleaning Card with the adhesive side down every time you clean the rollers.

  • Page 61: Chatper 5 Troubleshooting

    DC-3300 User Manual v1.0 CHATPER 5 TROUBLESHOOTING 5.1 Warning Messages and Troubleshooting This printer is designed for minimal user intervention. Occasionally, the LCD displays messages to advise users to take corrective actions. After clearing an error, press SET Key to initialize the printer and [Ready] will be displayed.

  • Page 62: Valuable Help From You For Troubleshooting

    DC-3300 User Manual v1.0 Check if genuine ribbon is used. Next, check if the RFID_AUTH_ERR ribbon has an RFID ring. Press SET Key as the LCD shown to initialize the printer. Check if genuine ribbon is used. Next, check if the Call Support ribbon has an RFID ring.

  • Page 63: Troubleshooting

    DC-3300 User Manual v1.0 5.3 Troubleshooting Do not attempt to use any tool to fix any problem. This may cause serious damage to the printer. 5.3.1 Faults Related to Printing No print out? Check the printer driver ① Check compatible printer driver for Microsoft Windows.
  • Page 64 Clean the printer. cleaning rollers Check if your cards meet specifications. Recommend that you purchase cards from Non-genuine cards Dascom authorized reseller. If the problem persists, please contact your Dascom reseller. Improper ribbon Check that print ribbon is installed Blank Cards installation properly.

  • Page 65: Clear Jammed Card

    Check if ribbon is installed properly. Check that the ribbon is running smoothly. ⑥ Check print head If a straight white line(s) travels across the length of your card, the print head may be dirty or defective. If the problem persists after cleaning, please contact your Dascom reseller. 5.3.2 Clear Jammed Card Do not turn off the power.

  • Page 66: Change The Print Head

     5.4 Technical support If you have trouble configuring and using a printer, read this manual carefully. If you still can't solve the problem, you can get detailed information and help via the DASCOM partner network. 5.4.1 DASCOM partner network If you have any problem can’t be solved, please contact the DASCOM dealer.

  • Page 67: More Information

    WWW.DASCOM.COM, and find information about the use and troubleshooting of DASCOM printers in the driver and support section. You can download the latest version of firmware, print driver and use manual, DASCOM printer usage and maintenance related video, and FAQ (FAQ) section.

  • Page 68: Chapter 6 Specification

    DC-3300 User Manual v1.0 CHAPTER 6 SPECIFICATION Model DC-3300 Printing Direct thermal printing system Single-sided printing, Function edge to edge printing, double-sided printing Resolution 300×1200DPI Card 0.25~1.27mm thickness PVC, ABS, PET, PET-G 85.6mm×53.98mm (ISO Card type ID-1/CR-80) Input tones: RGB, 256 tones/color, K2 tones...
  • Page 69 DC-3300 User Manual v1.0 Weight Automatic feed from Card Cassette: 100 pieces of 0.76mm thickness cards Card feeding (Option: big card cassette for 200 pieces cards) capacity Manual feed: single piece 30 pieces of 0.76mm thickness cards Card feeding Automatic feed from Card Cassette...

  • Page 70: Appendix I Fcc Statement

    This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with Dascom instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause...

  • Page 71: Appendix Ii Dascom Epresentatives

    Appendix II DASCOM EPRESENTATIVES GERMANY SINGAPORE (ASIA PACIFIC) DASCOM Europe GmbH DASCOM AP Pte Ltd Heuweg 3 2 Jurong East Street 21 D-89079 Ulm # 05-42, IMM Building Deutschland Singapore 609601 Phone: +49 (0) 731 2075 0 Phone: +65 6760 8833...

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