Intel D39172-003 User Manual page 179

The Status page indicates that the backup is offline.
A backup did not occur at its regularly scheduled time.
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Intel® Entry Storage System SS4000-E User Guide
sure to delete any extraneous backups on the storage system (as described in
Backup" on page 56). Compare the Backup disk ID on the Status page in Intel® Client
Backup and Recovery with the Backup Disk ID on the Backups page in the Manager to
determine which backup is actually being used.
•
Make sure the storage system is powered on.
•
Check the network connection to the storage system.
To do this, click Start --> Run and type
following:
IP_address
ping
where IP_address is the IP address of the storage system. If you do not see
, the problem is with your network.
from...
•
Click Action --> Repair Connection to refresh the network connection.
•
Make sure that the backup has not been deleted on the storage system by checking the
Backups page (as described in
If it has been deleted, remove protection (as described in
page 126) and protect the disk again (as described in
page 97).
•
If you changed the name of your computer, the storage system will not recognize it
any longer. Remove protection for all your disks or partitions (as described in
"Removing Protection" on page
system (as described in
again (as described in
•
Check the schedule (as described in
confirm that it is correctly configured.
•
Make sure the computer is powered on during the scheduled backup time.
•
Make sure the storage system is powered on during the scheduled backup time.
•
On the Status page, make sure that the Status is Normal. If protection is stopped (for
example, if you recovered the disk or recovered a different partition on the same disk),
backups will not occur until you resume protection by clicking Back Up Now.
If the Status is Offline, review the troubleshooting procedures in the preceding
section.
•
If you changed the name of your computer, the storage system will not recognize it
any longer. Remove protection for all your disks or partitions (as described in
"Removing Protection" on page
system (as described in
again (as described in
•
If the IP address of the storage system changed (for example, if the storage system
obtains its IP address from a DHCP server and acquired a new one after you added the
storage system to the list of backup locations), you must start Intel® Client Backup
. At the command prompt, type the
cmd
"Managing Backups" on page
126), delete the old computer name from the storage
"Deleting a Client" on page
"Protecting Your Disks" on page
"Changing the Backup Schedule" on page
126), delete the old computer name from the storage
"Deleting a Client" on page
"Protecting Your Disks" on page
Troubleshooting
"Deleting a
Reply
54).
"Removing Protection" on
"Protecting Your Disks" on
57), and then protect your disks
97).
57), and then protect your disks
97).
107) to
163