Intel D39172-003 User Manual page 177

The users can't create files in the shared folders.
The storage system is not distributing IP addresses.
The users cannot access the storage system using FTP.
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Intel® Entry Storage System SS4000-E User Guide
For Linux users, make sure the computer name or IP address is correct. If it's not,
recreate the user by removing the existing user (as described in
page 44) and adding it again (as described in
•
Make sure the users are using the proper procedure for accessing the shared folders
(as described in "Accessing Shared Folders" on page
or IP address of the storage system. (Windows* and Mac OS X users can use the
storage system name only if their computer is in the same subnet as the storage
system, if they added the storage system's IP address and name to their local hosts
file, or if the storage system name was manually registered with a DNS server in your
network. Linux users must use the IP address.)
Windows users can't access shared folders using the Console unless their computers
are on the same subnet as the storage system. If using the Console does not work, try
accessing the shared folders using My Computer or Windows Explorer (as described
in "Using My Computer or Windows Explorer" on page
•
Make sure the user's computer is connected to the network and can otherwise access
the storage system.
To check the network connection in a Windows environment, click Start --> Run and
type . At the command prompt, type the following:
cmd
IP_address
ping
where IP_address is the IP address of the storage system. If you do not see
, the problem is with your network.
from...
Check the access rights for the user (as described in
Folders" on page 50). The user must have read/write rights to be able to create files in the
shared folder.
Make sure that Enable DHCP server is selected on the Network page (as described in
"Changing the Network Settings" on page
addresses are valid. The first three digit groups of both the starting IP address and ending
IP address must be the same.
If the network configuration is correct and it still doesn't work, the DHCP service might
not be working properly. Restart the storage system.
Make sure that Enable FTP server is selected on the Network page (as described in
"Changing the Network Settings" on page
address for accessing the storage system (as described in
System Disks" on page 68).
If the network configuration is correct and the users are using the proper address and it
still doesn't work, the FTP service might not be working properly. Restart the storage
system.
"Adding Users" on page
77), including the correct name
77).
"Changing User Access to Shared
64) and that the starting and ending IP
64) and that the users are using the correct
"Reconfiguring Your Storage
Troubleshooting
"Removing Users" on
42).
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