Intel SS4000-E Troubleshooting Manual
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Intel SS4000-E Troubleshooting Manual

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See also: Technical Product Specification , User Manual
Error Messages List ......................................................................................................... 2
Troubleshooting the Storage System ............................................................................ 3
I can't access the Manager..................................................................................... 3
I forgot the password for logging in to the Manager ........................................... 3
The users can't access the shared folders .......................................................... 4
The users can't create files in the shared folders ............................................... 4
The users cannot access the storage system using FTP.................................. 5
The System Status LED is yellow.......................................................................... 5
The Disk Activity LED is blinking yellow ............................................................... 5
One of the Global Disk Status LED lights is yellow............................................. 6
Troubleshooting Client Backup and Recovery ............................................................ 6
The disk that I want to protect isn't listed ............................................................. 7
Authentication errors occur when I try to protect a disk..................................... 7
The Status page indicates that the backup is offline .......................................... 7
A backup did not occur at its regularly scheduled time ...................................... 8
I can't change my backup schedule ...................................................................... 8
I forgot my recovery CD password ........................................................................ 9
Creating a Diagnostic File for Analysis ......................................................................... 9
Creating a Diagnostic File (XRay) for Storage System ...................................... 9
Creating a Diagnostic File using Recovery CD ................................................. 11
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Summary of Contents for Intel SS4000-E

  • Page 1: Table Of Contents

    I forgot my recovery CD password ................ 9 Creating a Diagnostic File for Analysis ................. 9 Creating a Diagnostic File (XRay) for Storage System ........9 Creating a Diagnostic File Using Intel® Client Backup and Restore ..... 10 Creating a Diagnostic File using Recovery CD ..........11...

  • Page 2: Error Messages List

    Error Messages List Message Type Message Description Probable Cause Suggested Action Make sure the fan in the System shutting down Fan in the system is not system is working properly 60006 Critical due to high temperature functioning or room tem- and the room temperature on sensor (1, 2, or 3) perature is too high...

  • Page 3: Troubleshooting The Storage System

    graded mode aged disks repaired One or more disks in the Please contact your disk Disk error -- storage 60018 Critical RAID is/are broken and manufacture must be repaired cannot be recovered disks repaired Make sure you only connect Non-disk type of USB de- USB type of disk or flash Unsupported USB de- 60021...

  • Page 4: The Users Can't Access The Shared Folders

    you previously configured the storage system to use a specific IP ad- dress, it will now obtain its IP address from the DHCP server (if any). If you don’t have a DHCP server on the network, it will use its default IP address (192.168.0.101).

  • Page 5: The Users Cannot Access The Storage System Using Ftp

    FTP service might not be working properly. Restart the storage system. There is a restriction in current SS4000-E FTP service that no more than 8 concurrent FTP sessions can be setup. If you are setting up the 9th FTP connection, you need to disconnect one or more previous FTP con- nection to make room for it.

  • Page 6: One Of The Global Disk Status Led Lights Is Yellow

    Troubleshooting Client Backup and Recovery This section provides general information about common problems that you might have with Intel® Client Backup and Recovery and steps you can take to resolve them. Note: If you need help from Technical Support, you might be asked to create...

  • Page 7: The Disk That I Want To Protect Isn't Listed

    To ensure that you don’t use up disk space un- necessarily, be sure to delete any extraneous backups on the storage system. Compare the Backup disk ID on the Status page in Intel® Client Backup and Recovery with the Backup Disk ID on the Backups page in the Manager to determine which backup is actually being used.

  • Page 8: A Backup Did Not Occur At Its Regularly Scheduled Time

    IP address from a DHCP server and ac- quired a new one after you added the storage system to the list of backup locations), you must start Intel® Client Backup and Recovery so that it can retrieve the new IP address. You must do this each time the IP address on the storage system changes.

  • Page 9: I Forgot My Recovery Cd Password

    Back Up Now. I forgot my recovery CD password The SS4000-E administrator can change the recovery CD password for re- storing hard disks using the Manager. To change the recovery CD password: 1. In the navigation bar, click Backups.

  • Page 10: Creating A Diagnostic File Using Intel® Client Backup And Restore

    Intelligent Management Agent (IMA). You might be asked to send those files (iscmlib.log and iscmservice.log) separately. To create a diagnostic file using Intel® Client Backup and Recovery: 1. Run Intel® Client Backup and Recovery. 2. From the Action menu, click Create Diagnostic File.

  • Page 11: Creating A Diagnostic File Using Recovery Cd

    3. Click Save to save the file using the default file name, or type the de- sired file name in the File name text box and then click Save. If desired, you can save the file in a different location. Once the file has been created, you can send it to Technical Support.

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