General Troubleshooting - i-SENS CareSens N POP Owner's Booklet

General Troubleshooting

Problem
The display is blank
even after inserting
a test strip.
The test does not
start even after
applying the blood
sample on the strip.
The test result
doesn't match the
way you feel.
Note
If the problem is not resolved, please contact your authorised
i-SENS sales representative.
Troubleshooting
• Check whether the test strip is
inserted with the contact bars facing
up. Check if the strip has been
inserted completely into the test
strip port.
• Check if the appropriate test strip
was used.
• Check whether the batteries are
inserted with the '+' side facing up.
• Replace the batteries.
• Check if the confirmation window is
filled completely.
• Repeat the test after inserting a new
test strip.
• Repeat the test after inserting a new
test strip.
• Check the expiration date of the test
strip.
• Perform control solution test.
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