General Troubleshooting - i-SENS CareSens Dual User Manual

General Troubleshooting

Problem
The display is blank
even after inserting
a test strip.
The test does not
start even after
applying the blood
sample on the strip.
The test result
does not match the
way you feel.
Note:
If the problem is not resolved, please contact your
authorised i-SENS sales representative.
58 www.i-sens.com
Troubleshooting
• Check whether the test strip is
inserted with the contact bars facing
up. Check if the strip has been
inserted completely into the test strip
port.
• Check if the appropriate test strip
was used.
• Check whether the batteries are
inserted with the + side facing up.
• Replace the batteries.
• Check if the confirmation window is
filled completely.
• Repeat the test after inserting a new
test strip.
• Repeat the test after inserting a new
test strip.
• Check the expiration or discard date
of the test strip.
• Perform control solution test.