A.2 Accuracy – sensor
readings do not match
symptoms
If your readings do not match your symptoms:
• Wash your hands with soap and water. Dry
them. Then take a fingerstick with your BG
meter. If your BG meter value matches your
symptoms, use it to make treatment decisions.
A.3 Adhesive patch
Issue
Applicator will not come off
Solution
1. Gently peel off adhesive patch with
applicator attached.
2. Check insertion site to make sure the sensor
is not left in the skin.
3. Do not reuse applicator.
4. Contact Technical Support at dexcom.com,
or contact your local Dexcom representative.
Dexcom ONE User Guide
Troubleshooting
41
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