Holding Calls; Holding A Call; Taking A Call Off Hold; Switching Between Calls - Avaya IP Office 9400 Series User Manual

5.1 Holding Calls

You can hold a call or several calls.
· The held call will still occupy the appearance button on which it was made or answered.
· While held the caller will hear music on hold. If your system does not have music on hold available, the caller will
hear double beep tones every few seconds.
· If you have more than one held call, or one held call and a connected call, pressing the Conference soft key will
start a conference between yourself and the calls.
Calls that you have held will return to your phone (when idle) if they remain on hold for too long. The default return delay
is 15 seconds. Your hold recall can be changed by the system administrator. Returning calls ignore any forwarding or do
not disturb settings.
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
· Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a
conference hosted on another telephone system may cause that conference to hear your system's music on hold.

5.1.1 Holding a Call

1. To put your current call on hold, press the Hold soft key or the call's appearance button.
2. The held call will be indicated by its appearance key using a fast flashing lamp.
3. While held the caller will hear music on hold. If your system does not have music on hold available, the caller will
hear double beep tones every few seconds.
4. If you can scroll the display using the

5.1.2 Taking a Call Off Hold

Either of the following methods can be used to retrieve a call from hold. If you have a currently connected call, that call
will be automatically put on hold.
1. Press the appearance button with the fast flashing red lamp call appearance.
2. Scroll the display using the
Connect soft key to take the call off hold.

5.1.3 Switching Between Calls

With a call on hold (fast flashing appearance button) and another call connected (red call appearance button), you can
switch between calls by pressing the appearance button of the held call. The current call is automatically put on hold and
the previously held call connected.

5.1.4 Transfer a Held Call

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press the
Conf soft key. Your current call and the held call will be connected. You can now
Note
1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping
yourself from the conference may end it. Consult your system administrator for details.
9400 Series Phone User Guide
IP Office
up and down
up and down arrow keys, the held call will appear with a
arrow keys, the held call will appear with a
drop yourself
Holding and Parking Calls:
icon.
icon. Press the
from the conference.
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Issue 03e (28 March 2011)