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Van Raam
Guldenweg 23
7051 HT Varsseveld, The Netherlands
+31 (0)315 – 25 73 70
info@vanraam.com
www.vanraam.com
User manual
VeloPlus3
Version 24.01

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Table of Contents
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Summary of Contents for Van Raam VeloPlus3

  • Page 1 User manual VeloPlus3 Van Raam Guldenweg 23 7051 HT Varsseveld, The Netherlands +31 (0)315 – 25 73 70 Version 24.01 info@vanraam.com www.vanraam.com...
  • Page 2: Table Of Contents

    Before the first use ............................13 Silent electrical system ..........................20 Silent Electrical System options ......................32 Van Raam e-bike app ..........................33 Accessories ..............................34 Technical specifications ..........................40 Maintenance and adjustments to be done by owner ............... 41 Repairs and maintenance to be done by dealer .................
  • Page 3: Manufacturer Contact Details

    Conformity Europe (CE) Van Raam Reha Bikes B.V., as manufacturer, declares that the VeloPlus3 as described in this user manual is manufactured in accordance with Regulation (EU) 2017/745, risk class 1. The VeloPlus3 supplied with the Silent electrical system also complies with Directive 2006/42/EC including the applicable parts of EMC Directive 2014/30/EU and the NEN-EN 15194:2017 Bicycles - Electric supporting bicycles - EPAC Bicycles - part 4.2 Electrical...
  • Page 4: Introduction

    Introduction This user manual provides important and necessary information about the use of your tricycle. We ask you to read this manual thoroughly before using the tricycle. Always follow the instructions as provided in this user manual and keep the manual carefully.
  • Page 5: Indication

    Indication The VeloPlus3 is intended for cycling with children or adults who are in a wheelchair and transfer is not possible or difficult. Intended usage The tricycle is designed for normal use on level and solid ground. In general, tricycle caution should always be observed when using the tricycle.
  • Page 6: Safety Measures

    Safety measures Ensure the tricycle is in good condition each time before using it. Check before • each ride that the brakes are in order. Check the lighting and make sure there is enough tyre pressure. Regularly check if the wheels, the handlebars and the saddle are properly fixed •...
  • Page 7 Do not leave the tricycle in direct sunlight: the temperature of some parts could • exceed 41ºC resulting in possible burns to the skin. If your tricycle is equipped with the Silent electric motor system, make sure that • you get used to riding with the electric support engaged. Be careful when you turn on the electric support system and make sure you don’t get startled by unexpected behaviour because you turned on the electric support.
  • Page 8: Adjustment Of The Tricycle

    Adjustment of the tricycle Before using the tricycle, adjust it to the measurements of the cyclist. This is of great importance, especially the saddle and the handlebars. If an optimal adjustment of the tricycle, as defined in the instructions, is not possible, you can contact your dealer for a fitting solution.
  • Page 9 Don't pull out the seat post further than the markings. If you do so, the tube won't be inserted deep enough into the shaft, increasing MIN INSERT the risk of breakage, which may lead to serious injuries. Handlebars height The height of the handlebars affects the comfort of the ride.
  • Page 10 Position handlebars You can tilt the handlebars. This influences the distance from the handlebar to the upper body. Determine your own most comfortable position by using the bike. To tilt the handlebar: Slightly loosen the screws [A] and [B] with an Allen key.
  • Page 11 Wheelchair transport If you want to transport a wheelchair on the VeloPlus3, follow the instructions below. 1. Attach the parking brake to the bike by squeezing the left brake [A] and lock it with the pin [B]. 2. Remove the safety pin.
  • Page 12 Make sure that once the wheelchair is placed on the ramp, the wheelchair's weight causes the ramp to fold up automatically. When that is the case, the centre of gravity of the wheelchair is situated above the front wheels of the bicycle.
  • Page 13: Before The First Use

    Before the first use Remove foil Remove the protective foil from the plate before using the bicycle. Parking brake Always use the parking brake if you park the tricycle and leave it behind. Block the tricycle with the hydro brake when passengers are getting on and off.
  • Page 14 Lighting Normally, the lighting on your bike can be operated manually and set to different modes. However, if your bike is equipped with the Silent Elektro system, your lighting will automatically turn off when the electric system is activated. The controls of both the manually operated and centrally operated lighting is explained below.
  • Page 15 Under the pressure switch on the top of the front light is a battery indicator that lights up when the batteries are low. Once the battery indicator starts lighting up red, replace the batteries as soon as possible. The light comes with 4 pre-installed AAA alkaline batteries. Before use, remove the plastic strip that protects the batteries.
  • Page 16 Manually operated rear light The rear light has three options which you can choose by pressing the button repeatedly: On- Auto-Off. 1x = ON 2x = AUTO 3x = OFF The setting is as follows: Press 1x: light is on •...
  • Page 17 Centrally Operated Lighting The bike has been equipped with centrally operated lighting, with the lighting being connected to the electric system. The lighting will turn on automatically when the electric system is activated. Adjust the angle of the headlight, so that the centre of the light beam is aimed about ten metres in front of the bike.
  • Page 18 Check before every ride: The brakes (including the parking brakes) • The tyre pressure (recommended: 3 bar) • The lights • That all parts are fitted properly • That the battery is adequately charged (depends on options) • Contact your dealer and stop using your tricycle as soon as you observe irregularities during the check! As with all mechanical parts, the tricycle is subject to wear tear and high loading.
  • Page 19 If there is an electric motor on a bike: you must train with the acceleration function and reverse functions. Be careful that the acceleration mode or reverse mode are not unintentionally started while using the bike. For example, at traffic lights the reverse function can accidentally be activated and the tricycle reverses.
  • Page 20: Silent Electrical System

    Silent electrical system Item number: -2195 The Silent electrical system comprises 5 components: display, button unit, battery, motor and bottom bracket. How the first 3 parts are used is explained in this user manual. Operation of the display The display provides you with cycling information, which will be explained in more detail later.
  • Page 21 Information screen After the electrical system is powered up, the information screen is displayed. This screen displays real-time cycling information. The information screen will only work if you have switched on the electrical system. (a) Bluetooth connection (b) Reverse function of (thumb) throttle activated (c) Notification field (d) Bicycle lights (e) Speed indicator...
  • Page 22 Screen modes The screen mode (i) can be set by using the mode button (3) You can switch between the following 3 screen modes while cycling. Radius of action [RANGE] (default display) This is the number of kilometres that can still be cycled with the remaining battery capacity in the active assistance mode.
  • Page 23 Notifications Several symbols can be displayed in the information screen. The symbols are explained below. More information on the notifications can be found in the chapter “Possible Faults”. The bicycle lights are activated A Bluetooth connection is active No communications with the battery Reverse function of (thumb) throttle is activated The temperature of the controller is too high Voltage is too high...
  • Page 24 Van Raam app. Van Raam E-Bike app With the app, you can track various information and configure the assistance modes. (More information on this can be found in the chapter on the Van Raam E-Bike app) Version 24.01 24/51...
  • Page 25 Charging the Battery For the best performance and to prolong the life of the battery, we recommend that you charge the battery at home at room temperature. Use the charger only when the ambient temperature is between 0 and 35 degrees. To charge the battery: 1.
  • Page 26 8. Then unplug the charger from the socket. 9. Put the battery back in the holder of the cycle. Slide it behind bar [A] and press it firmly on strip [B]. 10. Pull the handle backwards and push the top of the battery to connect as shown in the drawing and close the lock.
  • Page 27 Charger: Status indication Green Standby Charging Green Battery full Red, blinking Safety: Polarity inversion; Short; Over temperature; Over power; Over voltage Version 24.01 27/51...
  • Page 28 Charger indicator light The status of the charger is indicated by the coloured indicator light. If the indicator light is green, the charger is in standby mode or the battery is full. If the indicator light is red then the charger is charging the battery.
  • Page 29 The housing of the battery and the charger must not be opened. In case of any • problems, please consult your dealer. A Van Raam battery is not allowed nor is it possible to recondition the battery due to • safety reasons and incorrect functioning of the electrical system.
  • Page 30 Every battery drains over time. This process is called "self-discharge". A battery that is empty and not charged can undergo a deep discharge caused by self-discharge and become faulty as a result. The warranty is voided in the case of a deep discharge. Keep in mind that every battery wears out over time.
  • Page 31 Charging and maintenance of the battery pack Important safety warning: Charger safety precautions Only charge Van Raam Li-Ion batteries with the supplied charger. Only connect the • charger to a suitable wall socket (220-240 Volt AC 50-60 Hz). When the charger is not in use, disconnect it from the power outlet and the power plug from the battery.
  • Page 32: Silent Electrical System Options

    Always keep an eye on the charger and battery while charging. When the battery is full, • disconnect the power plug from power outlet and remove the power plug from the battery. Silent Electrical System options There are different options for the electrical system for each bicycle model. Spare battery (optional) The bike can be supplied with a second battery.
  • Page 33: Van Raam E-Bike App

    Van Raam e-bike app The Van Raam bicycle app is a free smartphone app that you can use while cycling on your electric Van Raam bicycle. What can you do with the Van Raam e-bike app? App can be used as a luxury bicycle computer •...
  • Page 34: Accessories

    Accessories Depending on your order, you can use the accessories as described below. Extra accessories are available at your dealer. Dividable frame The ramp can be disconnected from the bike, which can be convenient if, for example, you want to store the bike. To disconnect the ramp: 1.
  • Page 35 5. Remove the safety pin. 6. Hold the rear part (tricycle part) with one hand and then use your other hand to pull the lever backwards [A], allowing the tricycle to detach. The wheelchair element will now stand on the support wheel. 7.
  • Page 36 Winch system Light It is possible to place the wheelchair on the bike with the help of a winch. To use the winch system: 1. Switch on the electrical system. Make sure that the light on the control panel is on. If this is not the case, you can switch on the winch system by briefly pressing the on/off button on the display of the electrical...
  • Page 37 5. Use the control panel on the bicycle or the remote control to unwind the winch. Press and hold the button and at the same time guide the winch so that it unwinds correctly. Attention! Do not roll out the winch beyond the red line on the belt, otherwise the belt will roll back on incorrectly.
  • Page 38 Attention! Make sure that the ramp locks into place! Otherwise very dangerous situations may arise. If the ramp does not engage, press with the foot [A] so that the ramp engages. Make sure that as soon as the wheelchair is placed on the ramp, the weight of the wheelchair automatically causes the ramp to fold up.
  • Page 39 The control panel on the bike and the remote control are interconnected. When the battery light on the control panel is on continuously, the winch system is activated and the remote control (Remote Control, RC) is charged. When it starts flashing, the battery of the remote control is almost empty and needs to be replaced.
  • Page 40: Technical Specifications

    Technical specifications Length (cm) Width (cm) Height (cm) Boarding height (cm) Length of inner leg (cm) 80 - 95 Front wheel 20“ Back wheel 26“ Weight (kg) approx 64 Max. load luggage rack (kg) Max. weight rider (kg) Max. weight passenger incl. wheelchair (kg) , 200 Brakes, front Disc brakes...
  • Page 41: Maintenance And Adjustments To Be Done By Owner

    Maintenance and adjustments to be done by owner Below you can find the instructions for maintenance and adjustments that you can do yourself on a regular basis, which will keep your tricycle in top condition. Cleaning The frame of the tricycle can be cleaned with a damp cloth. For areas that are dirtier you can use a mild detergent.
  • Page 42: Repairs And Maintenance To Be Done By Dealer

    If you still decide you want to replace components yourself, you are responsible for damage or harm due to incorrectly fitted components. Only use original Van Raam spare parts, which you can buy at you dealer. If requested the dealer will make the necessary information on repair and maintenance available.
  • Page 43: Adjustments By Dealer

    Adjustments by dealer The correct tension of the chains Several chains are present on the tricycle These must have enough room for movement. Without any real effort, the chain must be able to be moved about half a centimetre up and down.
  • Page 44: Disposal

    Disposal If you want to dispose your tricycle, contact your dealer. You can also contact the local waste disposal company. They will dispose the tricycle according to the regulations of your town. Recycling the Battery If your battery is defective or if you are no longer using it, you must have it recycled. Please contact your dealer.
  • Page 45: Guarantee

    This is also the case if unauthorized maintenance is carried out or if technical changes or additions are made with non-original Van Raam parts without permission of Van Raam. The original CE certification will become nul-and-void if modifications are done by third parties.
  • Page 46: Frame Number

    Frame number The frame number is printed on the sticker. This sticker is located on the frame, see the image below. Example sticker: Position of sticker: Behind the seat tube Version 24.01 46/51...
  • Page 47: Maintenance Recommendation

    A Van Raam bike often is subject to extensive use and must perform in all weather conditions. By correctly maintaining the bike, the lifecycle can be extended greatly. This maintenance can be done by a Van Raam dealer. In most cases, you can do the monthly and annual inspection yourself.
  • Page 48 Service moment 15-30 minutes Among them: Check tyres and inflate • Check the spoke tension • Check the chain tension and grease • Tighten any bolts and nuts if needed • Check all brake cables and brake calipers • Check the gears •...
  • Page 49: Service Plan

    Service plan Service moment Yes/No Date: Dealer: Mechanic: Remarks: ………………………………………………………………………………………………………………………………………… …………..…………………………………………………………………………………………………………………………… ………………………..……………………………………………………………………………………………………………… ……………………………………..………………………………………………………………………………………………… Service moment Yes/No Date: Dealer: Mechanic: Remarks: ………………………………………………………………………………………………………………………………………… …………..…………………………………………………………………………………………………………………………… ………………………..……………………………………………………………………………………………………………… ……………………………………..………………………………………………………………………………………………… Service moment Yes/No Date: Dealer: Mechanic: Remarks: ………………………………………………………………………………………………………………………………………… …………..…………………………………………………………………………………………………………………………… ………………………..……………………………………………………………………………………………………………… ……………………………………..………………………………………………………………………………………………… Version 24.01 49/51...
  • Page 50 Annual inspection Date Dealer Mechanic Remarks Version 24.01 50/51...
  • Page 51 Congratulations on your purchase of your Van Raam tricycle. This bike is produced with utmost care. To guarantee the quality as much as possible Van Raam produces the cycles according to the ISO 9001:2015 quality standards. Van Raam has been certified by DNV GL Business Assurance BV.

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