Mydolphin™ Plus - Troubleshooting - Maytronics Dolphin wave 90i User Instructions

13. MyDolphin™ Plus - TROUBLESHOOTING
Before using the app, make sure you have:
• Cellular connection 3G/4G/5G or Wi-Fi®, with strong signal strength
• Power supply supports 2.4 GHz ONLY. If you have a dual-band router, separate and rename the 2.4
and 5 MHz networks so that the robot can connect to the 2.4.
• Bluetooth® enabled
Symptom
Pool cleaner does not connect to Wi-Fi®, and
the power supply is flashing green
If the robot does not manage to connect to
WiFi®:
How to change to Bluetooth® after previous
WiFi® connection.
Initial connection.
How to connect with Bluetooth® only.
How to change to Wi-Fi® after initial
Bluetooth® connection.
Changing your Wi-Fi® network.
Power supply replacement.
App doesn't work after motor unit
replacement.
What to do
The power supply is trying to connect to your home/pool Wi-Fi® network and cloud.
light.
1. Get the power supply closer to the Wi-Fi® source.
2. Restart your power supply (PWS) and router by disconnecting each of them from
the electric outlet, wait a few seconds and re-connect.
3. If you have a dual-band router, separate the 2.4 and 5GHz networks and give them unique
names. You can find instructions for your router brand online or contact your internet provider.
App screen reads: "Connection error"
1. Click "What else can I do".
2. Click on "Continue with Bluetooth®" and follow the instructions in the app.
How to reconnect to the Wi-Fi® once communication is back:
1. Open the app.
2. Go to the settings tab.
3. Click on Wi-Fi® settings.
4. Follow the instructions .
You must be close to the power supply to establish a Bluetooth® connection.
1. Plug in the power supply.
2. Connect the robot to the power supply.
3. Download the new MyDolphin™ Plus app.
4. Register to the app and allow all the required permissions.
5. Find your robot and connect to it by following app instructions.
6. During the Wi-Fi® configuration process click on the "Skip" button, this will allow you to
proceed directly to the Bluetooth® connection interface.
1. Make sure your Bluetooth® and Wi-Fi® are enabled.
2. Open the MyDolphin™ Plus app and connect to the robot via Bluetooth®.
3. Go to Settings and click "Wi-Fi® Settings".
4. Follow the app instructions to go online.
Router was replaced
1. Open the app.
2. The app will show the "Connection error" screen.
3. Click "What else can I do".
4. Click on "Change Wi-Fi®" and follow and instructions.
Connecting to new power supply
1. Connect the power supply to the robot.
2. Activate the robot for 30 sec.
3. Turn on the app. It will show "Connection error" or "Can't connect to robot".
4. Click "What else can I do".
5. Choose "Do you have a new robot or a power supply".
6. Search for your robot and follow the instructions.
1. Open the MyDolphin™ Plus app. You will see a connection error.
2. Tap "What else can I do" to fix this? Then, under "Do you have a new robot or power
supply?", tap "Disconnect" and search for robots. The Welcome screen is displayed.
3. Tap "Let's get started". Be sure that the app has the required permissions.
4. It should now search for and try to connect with the robot. This pairs the robot's serial
number with the app. If it doesn't work, be sure that your Bluetooth® is on and connected
to the power supply and that your power supply is on while the robot is in the water (if it is
out of the water while on, it will give an out of water error message which derails the pairing
process). There are detailed pairing instructions in the box that the power supply came in.
Note: How do I check what is my robot serial number?
The number appears inside the robot, behind the filter
Wave 90i User Instructions
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