Troubleshooting - Maytronics Basic 11 User Instructions

9. TROUBLESHOOTING

If the suggested solutions do not solve the problem, please contact your dealer or Service Center.
Symptom Possible reason
The power-supply • No voltage in the power socket in the wall.
or its switch led
• The power supply is not switched ON.
are not working.
• The power cable is not well connected
into the power supply inlet.
The Pool Cleaner • The floating cable is not well connected
does not move. into the power supply outlet.
• An obstacle blocks the impeller,
tracks or wheels.
The Pool Cleaner • Clogged filter basket.
is moving in
• Debris stuck in the impeller-house
circles.
or impeller-cover.
• Power supply incorrectly positioned.
• Algae or pool water is out of Spec.
The Pool Cleaner • Debris stuck in the impeller-house
does not turn or impeller-cover.
or moves in one
direction only.
The Pool Cleaner • Clogged filter basket.
moves but does
• Debris stuck in the impeller-house
not clean the
or impeller-cover.
pool.
The Pool Cleaner • Power supply incorrectly positioned.
cleans only part
of the pool.
• Not enough floating cable is released for
the correct operation of the Pool Cleaner.
The floating cable • Clogged filter basket.
has kinks.
• Debris stuck in the impeller-house
or impeller-cover.
The Pool Cleaner • Clogged filter basket.
doesn't climb
• Algae on walls.
the walls.
• Unsuitable pH level.
• Debris stuck in the impeller-house
or impeller-cover.
Robotic Pool Cleaner Basic 11 / Classic 11 / Classic 11+
Corrective action
• Check that there is voltage in the power socket in the wall.
• Check that the power supply is plugged in and turned ON.
• Check that the power cable is securely connected all the way
into the power supply.
• Turn the power supply off. Wait 30 seconds then turn it back on.
• Check that the floating cable is securely connected all the way
into the power supply.
• Unplug the power supply. Open the impeller cover
and check that nothing is trapped in the impeller.
Verify that nothing blocks the tracks or wheels.
• Clean the filter basket.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
• Place power supply in a position so that the Pool Cleaner
can freely reach all the pool area.
• Correct pool and water conditions.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
• Clean the filter basket.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
• Place the power supply in a position so that the Pool Cleaner
can freely reach all the pool area.
• Check that there is enough slack in the floating cable
for the Pool Cleaner to reach all of the pool.
• Clean the filter basket.
• Clean the filter basket.
• Remove debris stuck in the impeller-house or impeller-cover.
(drawings 7.2.1 & 7.2.2).
• To remove the kinks, stretch the floating cable out completely
and let it sit for at least a day in the sun.
• Clean the filter basket.
• Check the level of the chemicals of the water. Improper levels
may allow the growth of algae making the walls slippery.
If so, adjust the levels and scrub the walls.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
User Instructions
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11