Xerox 4215 Operator's Manual page 244

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D-2 Diagnostics and Troubleshooting
The representative will attempt to help you
correct the problem over the phone.
problem cannot be resolved, a service
representative will call you to schedule a time
to service your printer.
When the Xerox service representative arrives,
provide the following information:
F
F
XEROX CUSTOMER SUPPORT
There may be times when you are unsure where
the problem resides (printer, host computer,
hardware, etc.) or if a problem even exists.
Technical personnel are available at Xerox
Customer Support to provide you with answers to
technical inquiries and/or direct you to
available reference documentation to solve
informational or application problems.
Information You Need
Your key to effective use of Xerox Customer
Support is to identify the problem correctly.
Before calling the center, it is helpful to:
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XEROX 4219/MRP Mid Range Systems Printer
XEROX 4215/MRP Mid Range Systems Printer
cut top 2"
Any error messages that were displayed
The problem output in the order in which it
was printed.
Note your printer serial number and the data
written on the information label (see Figure
D-1 for the location of the printer serial
number and information label)
cut 1">
DIIIIIIIIHHHHHHHHIIIIIIIIIIIII
If the