Create A Remote Support User - Cisco TelePresence SX10 Quick Set Administrator's Manual

Cisco TelePresence SX10 Quick Set

Introduction

Create a remote support user

Sign in to the web interface, navigate to
Recovery and select the Remote Support User tab.
The remote support user should only be enabled for
troubleshooting reasons when instructed by Cisco TAC.
Create remote support user
1. Click Create user.
2. Open a case with Cisco TAC.
3. Copy the text in the Token field and send
it to Cisco TAC.
4. Cisco TAC will generate a password.
The remote support user is valid for seven
days, or until it is deleted.
Delete remote support user
Click Delete user.
D15330.16 SX10 Administrator Guide CE9.9, OCTOBER 2019.
Configuration
Maintenance > System
Peripherals Maintenance Maintenance
89
Administrator Guide
Device settings
About the remote support
user
In cases where you need to diagnose
problems on the device you can create a
remote support user.
The remote support user is granted read
access to the device and has access to
a limited set of commands that can aid
troubleshooting.
You will need assistance from Cisco
Technical Assistance Center (TAC) to
acquire the password for the remote
support user.
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