Cisco TelePresence MX200 G2 and MX300 G2
Create a remote support user
Sign in to the web interface, navigate to
and select the Remote Support User tab.
The remote support user should only be enabled for
troubleshooting reasons when instructed by Cisco TAC.
Create remote support user
2. Open a case with Cisco TAC.
3. Copy the text in the
field and send
it to Cisco TAC.
4. Cisco TAC will generate a password.
The remote support user is valid for seven
days, or until it is deleted.
Delete remote support user
D15332.01 MX200 G2 and MX300 G2 Administrator Guide CE8.0, NOVEMBER 2015.
Maintenance > System
About the remote support
In cases where you need to diagnose
problems on the video system you can
create a remote support user.
The remote support user is granted read
access to the system and has access to
a limited set of commands that can aid
You will need assistance from Cisco
Technical Assistance Center (TAC) to
acquire the password for the remote
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