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Create A Remote Support User - Cisco TelePresence MX200 G2 Administrator's Manual

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Cisco TelePresence MX200 G2 and MX300 G2
Introduction

Create a remote support user

Sign in to the web interface, navigate to
Recovery
and select the Remote Support User tab.
The remote support user should only be enabled for
troubleshooting reasons when instructed by Cisco TAC.
Create remote support user
1. Click
Create
user.
2. Open a case with Cisco TAC.
3. Copy the text in the
Token
field and send
it to Cisco TAC.
4. Cisco TAC will generate a password.
The remote support user is valid for seven
days, or until it is deleted.
Delete remote support user
Click
Delete
user.
D15332.01 MX200 G2 and MX300 G2 Administrator Guide CE8.0, NOVEMBER 2015.
Configuration
Maintenance > System
Peripherals
Maintenance
Maintenance
51
Administrator Guide
System settings
About the remote support
user
In cases where you need to diagnose
problems on the video system you can
create a remote support user.
The remote support user is granted read
access to the system and has access to
a limited set of commands that can aid
troubleshooting.
You will need assistance from Cisco
Technical Assistance Center (TAC) to
acquire the password for the remote
support user.
www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
Appendices

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