Cisco TelePresence SX10 Quick Set Administrator's Manual page 67

Cisco TelePresence SX10 Quick Set
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Introduction
Set up Intelligent Proximity for content sharing
Room considerations
Room acoustics
• Rooms with hard surfaces may cause challenges due to
severe audio reflections. Acoustical treatment of meeting
rooms is always highly recommended for the best meeting
experience as well as Intelligent Proximity performance.
• Cisco recommends only one video conferencing device
with Intelligent Proximity enabled in a room. Otherwise,
interference is likely to occur, which may lead to problems
with device discovery and session maintenance.
About privacy
In the Cisco Privacy statement and the Cisco Proximity
Supplement you find information about data collection in the
clients and privacy concerns that needs to be considered
when deploying this feature in the organization. Refer to:
► https://www.cisco.com/web/siteassets/legal/privacy.html
D15330.16 SX10 Administrator Guide CE9.9, OCTOBER 2019.
Configuration Configuration Peripherals
Basic troubleshooting
Cannot detect devices with Proximity clients
• Check if the video conferencing device is in standby mode.
Ultrasound is not transmitted if the speakers (for example a
TV in standby mode) are turned off. Applies only to SX10, not
to SX10N.
• Check the speaker volume. The volume control on a speaker
itself (not the volume controlled with the remote control or
Touch 10) affects the ultrasound volume. If the volume is too
low, the listening devices cannot detect the ultrasound pairing
messages. Applies only to SX10, not to SX10N.
• Some Windows laptops are not able to record sound in the
ultrasound frequency range (20 kHz-22 kHz). This can be due
to frequency limitations with the sound card, sound driver or
the internal microphone of the particular device. Refer to the
Support forum for more information.
• Check Settings > Issues and diagnostics
or Maintenance > Diagnostics
video conferencing device. If there are no ultrasound related
Issues listed ("Unable to verify the ultrasound signal"),
ultrasound pairing messages are emitted by the video
conferencing device as they should. Refer to the Proximity
Support forum for further assistance with the client detection
issues.
Audio artifacts
• If you can hear audio artifacts, like humming or clipping
noise, decrease the maximum ultrasound volume (Audio >
Ultrasound > MaxVolume).
Cannot share content from a laptop
• For content sharing to work, the video conferencing device
and the laptop must be on the same network. For this reason
Proximity sharing might fail if your video conferencing device
is connected to your company network via Expressway, and
your laptop is connected via VPN (VPN client dependent).
Maintenance
(page 5 of 5)
on the user interface,
on the web interface of the
67
Administrator Guide
Device settings
Additional resources
Cisco Proximity site:
► https://proximity.cisco.com
Support forum:
► https://www.cisco.com/go/proximity-
support
www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.
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