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Terminal Maintenance
If the terminal fails to reach this state, turn the power switch off and call your nearest
Hewlett-Packard sales and service office for help.
If the terminal displays the message: cCDefaul
t
Conf igurat ions Used", the battery protect-
ing non-volatile memory may have jarred loose. Press the
1:1
key, then follow the procedure
given later in this section on removing, inspecting, then replacing the battery support. Turn
off the power to the terminal, then turn it back on. If the same message reappears, see the
paragraph in this section on performing the Terminal Test.
If the Terminal Test completes successfully, the battery is probably faulty, so replace it.
However, if that fails to solve the problem, contact your local sales and service office for help.
If the cCDefault Configurations Used" message appears, you may have to recenter the
screen. To do so, refer to cCCentering the Screen Image" at the end of this section.
TROUBLE-SHOOTING PROCEDURES
Other terminal problems may arise during normal operation. You should conduct the follow-
ing procedures (in the order presented here)· before calling a service representative.
Configuration Checking
Sometimes what appears to be a terminal malfunction may be an incorrect terminal-
computer configuration. When the terminal appears to malfunction, before resetting the
terminal or conducting any tests, verify that the parameters in each configuration menu are
correct for the task at hand. If you believe configuration settings may be the problem, refer. to
Section 3, or the appropriate person within your installation, for help.
Resetting The Terminal
Occasionally, you may find it necesary to reset the terminal to clear an error condition. There
are two types of reset: a soft reset and a hard reset. Both types stop printer and datacomm
operations. Additionally, a hard reset activates the configuration values stored in non-
volatile memory and destroys all data in workspace memory. (That is, a hard reset returns
the terminal to its power-on condition.) For these reasons, you should use discretion when
considering a reset operation.
11-2
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