HP Engage One Retail System 143 Hardware Reference Manual
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Summary of Contents for HP Engage One Retail System 143
- Page 1 Hardware Reference Guide HP Engage One Retail System, Model 141 HP Engage One Retail System, Model 143 HP Engage One Retail System, Model 145...
- Page 2 U.S. government. Intel, Celeron, and Core available on your computer. preinstalled on this computer, you agree to be bound by the terms of the HP End User License are trademarks of Intel Corporation in the United States and/or other countries. Windows Agreement (EULA).
- Page 3 About This Guide This guide provides basic information for upgrading this computer model. WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
- Page 4 About This Guide...
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Page 5: Table Of Contents
Standard features ..............................1 Integrated features ..............................3 Stand options ................................. 4 HP Engage One Basic I/O Connectivity Base components ..................4 HP Engage One Advanced I/O Connectivity Base components ................5 Connecting an AC adapter to power ........................6 Locating the Engage One power button ........................ - Page 6 5 Configuring the software ..........................51 Touch screen calibration for Windows 10 Professional and Windows 10 IoT Enterprise for Retail ....51 Configuring optional HP integrated peripheral modules ..................51 Appendix A Enabling encryption on the MSR ..................... 52 Appendix B Electrostatic discharge ........................53 Preventing electrostatic damage ........................
- Page 7 Shipping preparation ............................55 Appendix D Accessibility ..........................56 Supported assistive technologies ........................56 Contacting support .............................. 56 Index ................................57...
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Page 9: Product Overview
Product overview Standard features The HP Engage One Retail System is designed for long-term deployment within general retail, hospitality, and other markets. It includes the following features: Integrated All-in-One (AiO) form factor ● 14-inch diagonal display panel (wide-aspect ratio); FHD 1920 x 1080 resolution, sealed and chemically ●... - Page 10 Windows® 10 IoT Enterprise 2016 LTSB 64-bit – Windows 10 Professional 64-bit – FreeDOS 2.0 – HP Engage One Advanced I/O Connectivity Base (optional) ● 2 powered serial ports (0 V, 5 V, 12 V) – (2) 12 V powered USB ports –...
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Page 11: Integrated Features
The integrated devices shown below are optional. Features 14-inch diagonal display panel (wide-aspect ratio); FHD HP Engage One 2 x 20 Customer-facing Display (CFD) 1920 x 1080 resolution, sealed and chemically hardened, anti-glare; anti-smudge HP Engage One Integrated Column Printer... -
Page 12: Stand Options
Stand options Options HP Engage One Rotate/Tilt Stand with Integrated Column Printer HP Engage One Rotate/Tilt Stand HP Engage One Fixed Position Stand NOTE: The stands are shown on a stability base. HP Engage One Basic I/O Connectivity Base components... -
Page 13: Hp Engage One Advanced I/O Connectivity Base Components
HP Engage One Advanced I/O Connectivity Base components Advanced components Cash drawer jack USB 3.0 ports (4) Powered USB 12 V ports (2) USB Type-C port Powered USB 24 V port RJ-45 network jack Power connector (10) Security cable slot... -
Page 14: Connecting An Ac Adapter To Power
Connecting an AC adapter to power To connect an AC adapter to the I/O connectivity base, connect one end of the power cord to the AC adapter (1) and the other end to a grounded AC outlet (2), and then connect the AC adapter to the power connector on the I/O connectivity base (3). -
Page 15: Locating The Engage One Power Button
Locating the Engage One power button The computer power button is located on the bottom right edge of the bezel. Locating the I/O connectivity base power button The I/O connectivity base power button is located on the underside of the I/O connectivity base. The head unit controls the I/O connectivity base. -
Page 16: Adjusting The Engage One Head Unit
Adjusting the Engage One head unit NOTE: The tilt and swivel features are only available on performance stands. You can tilt and swivel the computer head to set it to a comfortable viewing angle. There is a 10° tilt range that can be set between 50°... -
Page 17: Engage One Serial Number Location
Engage One serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. I/O connectivity base serial number location Each I/O connectivity base has a unique serial number and a product ID number that are located on the exterior of the I/O connectivity base. -
Page 18: Cable Routing Configurations
Cable routing configurations Cable matrix for Engage One with integrated column printer and basic I/O connectivity base Cables Column printer AC power cord I/O connectivity base mini USB Type-B to USB Type-A data cable Column printer AC adapter cable I/O connectivity base USB Type-C cable Cash drawer cable (purchased separately with cash I/O connectivity base 120 W AC power cord drawer) -
Page 19: Cable Matrix For Engage One With Integrated Column Printer And Advanced I/O Connectivity Base
Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base Cables I/O connectivity base 180 W AC power cord Column printer 24 V PUSB power and data Y cable Cash drawer cable (purchased separately with cash I/O connectivity base USB Type-C cable drawer) Column printer cash drawer cable... -
Page 20: Cable Matrix For Engage One Without I/O Connectivity Base
Cable matrix for Engage One without I/O connectivity base Cables PC power cord Chapter 2 Cable routing configurations... -
Page 21: Cable Matrix For Engage One With I/O Connectivity Base
Cable matrix for Engage One with I/O connectivity base Cables Basic I/O connectivity base 120 W AC power cord USB-C mini dock 90 W AC power cord I/O connectivity base USB Type-C cable USB-C mini dock captive USB Type-C cable Advanced I/O connectivity base 180 W AC power cord NOTE: In the European region, the USB-C mini dock is sold as an aftermarket option kit only. -
Page 22: Cable Matrix For Engage One With Basic I/O Connectivity Base And Standalone Printer
Cable matrix for Engage One with basic I/O connectivity base and standalone printer Cables Printer AC power cord Printer USB Type-A to Type-B data cable Basic I/O connectivity base 120 W AC power cord Basic I/O connectivity base USB Type-C cable Printer serial data cable IMPORTANT: Connect either the serial data cable (3) or the USB Type-A data cable (4) between the I/O connectivity base and the... -
Page 23: Cable Matrix For Engage One With Advanced I/O Connectivity Base And Standalone Printer
Cable matrix for Engage One with advanced I/O connectivity base and standalone printer Cables Printer 24 V PUSB power and data “Y” cable Printer serial data cable Advanced I/O connectivity base 180 W AC power adapter Advanced I/O connectivity base USB Type-C cable cord Printer 24 V PUSB power cable IMPORTANT:... -
Page 24: Hardware Configurations And Upgrades
It also provides electrical and mechanical safety information. This guide is located on the web at http://www.hp.com/ergo. IMPORTANT: Static electricity can damage the electrical components of the computer or optional equipment. -
Page 25: Attaching An I/O Connectivity Base To The Engage One
Attaching an I/O connectivity base to the Engage One You can attach an I/O connectivity base to the bottom of the computer’s stand. Turn off the computer properly through the operating system, and turn off any external devices. Disconnect the power cords from the computer and I/O connectivity base. IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. - Page 26 Place the I/O connectivity base onto the bottom of the stand (1), and then tighten the four screws on the underside of the I/O connectivity base (2) to secure the I/O connectivity base to the stand. Be sure that the USB Type-C power cable is routed through the gap between the back of the I/O connectivity base and the stand.
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Page 27: Connecting A Standalone I/O Connectivity Base To The Engage One
Connecting a standalone I/O connectivity base to the Engage Turn off the computer properly through the operating system, and turn off any external devices. Disconnect the power cords from the computer and I/O connectivity base. IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. - Page 28 Turn off the computer properly through the operating system, and turn off any external devices. Disconnect the power cord and all peripheral devices from the I/O connectivity base. IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.
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Page 29: Connecting A Standalone Optional Fingerprint Reader To The I/O Connectivity Base
Place the bottom plate onto the I/O connectivity base (1), and then secure the plate to the I/O connectivity base with the five screws (2). Reconnect the I/O connectivity base’s power cord and peripheral devices. Connecting a standalone optional fingerprint reader to the I/O connectivity base The optional fingerprint reader can be used as a standalone device or it can be attached to the I/O connectivity base. -
Page 30: Attaching An Optional Fingerprint Reader To The I/O Connectivity Base
Connect the USB cable to the fingerprint reader (1) and route the cable through the routing channel (2) on the fingerprint reader. Connect the fingerprint reader USB cable to a USB Type-A port on the I/O connectivity base. Reconnect the I/O connectivity base and computer power cords. Attaching an optional fingerprint reader to the I/O connectivity base The optional fingerprint reader can be used as a standalone device or it can be attached to the I/O... - Page 31 Place the fingerprint reader (1) on the riser (2), and then attach the mounting bracket (3) and cable routing clip (4) to the fingerprint reader and riser with the two long screws (5) included with the fingerprint reader. Connect the USB cable to the fingerprint reader (1) and route the cable under the routing clip on the fingerprint reader (2).
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Page 32: Removing The Engage One Head Unit From The Stand
Connect the fingerprint reader cable to a USB Type-A port on the I/O connectivity base. Reconnect the I/O connectivity base and computer power cords. Removing the Engage One head unit from the stand Turn off the computer properly through the operating system, and turn off any external devices. Disconnect the power cord from the computer. -
Page 33: Attaching The Engage One Head Unit To The Stand
Attaching the Engage One head unit to the stand Turn off the computer properly through the operating system, and turn off any external devices. Disconnect the power cord from the computer. IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. - Page 34 You also have the option of routing the USB Type-C cable out the rear of the VESA bracket and through a wall instead of attaching a USB Type-C cable to the port on the side of the bracket. Press the rear cover release tab (1) on the VESA bracket, and then pull the rear cover off the VESA bracket (2).
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Page 35: Mounting The Engage One To A Counter Top
Mounting the Engage One to a counter top You can use an optional counter top mounting bracket to mount the computer head unit and column to a counter top. NOTE: The mounting bracket requires an 80 mm hole in the counter top. The thickness of the counter top must be 10 mm to 50 mm. - Page 36 Hold the top piece of the mounting bracket against the bottom of the column, route the cables through the hole in the mounting surface, and then place the column over the hole on the mounting surface. The bottom piece of the mounting bracket can be oriented in two ways, depending on the thickness of your mounting surface.
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Page 37: Installing A Security Cable On The I/O Connectivity Base
Installing a security cable on the I/O connectivity base You can secure the I/O connectivity base to a fixed object with an optional Keyed Cable lock security cable extension and an optional security cable available from HP. NOTE: The security cable is sold separately as an aftermarket option kit only. -
Page 38: Installing A Security Screw On The Engage One Head Unit And Stand
Installing a security screw on the Engage One head unit and stand You can insert a tamper-resistant security screw into the computer’s column with a T-10 screwdriver to prevent access to the computer head unit’s release button. Remove the security screw from the bottom of the stand’s column. Install the security screw in the release button hole on the stand’s column. -
Page 39: Removing The Display Panel
Press the head unit onto the VESA mount (1) if it is not already attached, and then install the security screw (2) in the release button hole on the VESA mount. Removing the display panel You must remove the display panel from the computer head unit to access internal computer components. Turn off the computer properly through the operating system, and turn off any external devices. -
Page 40: Replacing The Display Panel
Separate the computer’s display panel from the computer head unit at the connection points, and then lift the display panel up approximately 2.5 cm (one inch). IMPORTANT: Do not lift the display panel higher than 2.5 cm (one inch) from the computer head unit. An internal cable must be disconnected before the display panel can be fully removed. - Page 41 IMPORTANT: Be sure that the touch and WLAN cables are connected between the top of the display panel and the top of the computer head unit. Hold the display panel 2.5 cm (one inch) above the computer head unit with the display panel shifted forward 7.5 cm (three inches) (1).
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Page 42: System Board Components
System board components Refer to the table below to locate the system board components referenced in this guide. System board components SD card slot WLAN module CFD connector M.2 SSD Memory modules Installing a 2 x 20 customer-facing display (CFD) Turn off the computer properly through the operating system, and turn off any external devices. - Page 43 Remove the rubber stoppers from the CFD cable routing channel and the two CFD screw holes. Route the CFD cable through the routing channel on the computer head unit (1). Pull the cable all the way through the channel (2), and then slide the screw tabs on the CFD into the slots on the computer head unit (3).
- Page 44 Install the two screws that attach the CFD to the computer head unit (1), and then connect the CFD cable to the connector on the system board (2). IMPORTANT: Make sure the entire CFD cable is pulled all the way through the head unit routing channel before installing the CFD so that the cable does not get pinched between the CFD and the head unit.
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Page 45: Installing Memory
Installing memory The computer comes with at least one preinstalled double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) small outline dual in-line memory module (SODIMM). There are two memory sockets on the system board that can be populated with up to 32 GB of memory. DDR4-SDRAM SODIMMs For proper system operation, the memory modules must be 1.2 volt DDR4-SDRAM SODIMMs and adhere to the following specifications:... - Page 46 Remove the shield over the memory modules by pulling the tab on the shield up (1), and then lifting the shield from the system board (2). To remove a memory module, press outward on the two latches on each side of the memory module (1), and then pull the memory module out of the socket (2).
- Page 47 To install a memory module, slide the new memory module into the socket at approximately a 30° angle (1), and then press the memory module down into the socket (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
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Page 48: Removing And Installing An M.2 Solid-State Drive (Ssd)
Removing and installing an M.2 solid-state drive (SSD) IMPORTANT: If you are replacing an SSD, be sure to back up the data from the old SSD so that you can transfer the data to the new SSD. Turn off the computer properly through the operating system, and turn off any external devices. Disconnect the power cord from the computer. -
Page 49: Inserting An Internal Sd Card
To install an SSD, slide the connector end of the SSD into the system board connector (1), and then secure the other end of the SSD to the system board with the screw (2). Replace the computer head unit’s display panel. See Replacing the display panel on page Attach the computer head unit to the stand. -
Page 50: Removing And Installing A Wlan Module
Insert the SD card into the SD card slot on the system board. Replace the computer head unit’s display panel. See Replacing the display panel on page Attach the computer head unit to the stand. See Attaching the Engage One head unit to the stand on page 25 Reconnect the power cord and press the power button. - Page 51 To remove a WLAN module, disconnect the WLAN cables (1), remove the screw (2) that secures the module to the system board, and then slide the module out of the system board connector (3). IMPORTANT: The WLAN cables and connectors are labeled 1 and 2. Make sure that you match the numbered labels on the WLAN module with the numbered labels on the cables when reconnecting the cables.
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Page 52: Using The Column Printer
Using the column printer The column printer is an optional component that may be included with your system. Standard features Standard features Interface Memory/firmware 8 MB flash memory, History EEROM, 4k buffer Energy-savings Option to configure printer to enter low-power (1 watt) idle state if no data is received after user-specified number of minutes Resident character sets PC code pages 437 (US), 720 (Arabic), 737 (Greek), 775 (Baltic), 850 (Multilingual), 852... -
Page 53: When To Change The Receipt Paper
When to change the receipt paper Change the paper when it is near the end of the roll or when the roll is empty. When the paper is low, you must monitor usage to avoid running out part of the way through a transaction. When the roll is empty, you must load a new roll immediately or data may be lost. -
Page 54: Thermal Paper Specifications
Qualified paper grades Contact the manufacturer of your choice to order paper. HP recommends the following paper grades produced by their respective manufacturers. There are a number of paper manufacturers qualified to provide this paper, provided the POS paper rolls are from the recommended grades for monochrome (black ink) paper. -
Page 55: Troubleshooting The Printer
Troubleshooting the printer The printer is generally trouble-free; however, unexpected conditions may arise. Refer to the following sections to diagnose and solve these printer conditions. To resolve complex issues, you may need to contact an authorized HP service representative. Troubleshooting the printer... -
Page 56: Printer Tone And Green Led
LED stops blinking. The knife is unable to return to Stop using the printer. Contact your authorized HP the home position. service representative. Green LED, slow steady Other problems may be Stop using the printer. -
Page 57: Printer Does Not Function
One side of receipt is missing. This indicates a serious Stop using the printer. Contact your authorized HP condition with the printer service representative. electronics. NOTE: Using nonrecommended paper may damage the printhead and void the warranty. -
Page 58: Latch Failsafe
Because of the way the printer sits while in use, it is likely there will be buildup of paper and other debris from the knife. HP recommends that you keep the printer in working order by periodically cleaning the debris from the printer. -
Page 59: Configuring The Software
Configuring optional HP integrated peripheral modules To configure the integrated USB peripheral, refer to the HP Point of Sale Configuration Guide (available in English only). The guide is located with the documentation on your retail computer and at http://www.hp.com/support. To access the guide on the retail computer, select Start, and then select HP Point of Sale Information. -
Page 60: Appendix A Enabling Encryption On The Msr
Enabling encryption on the MSR The MSR designed into the Engage One terminal has an optional encryption functionality. HP has partnered with IDTECH Products to perform key injection services remotely. For more information about their service, contact the IDTECH Products sales team at Sales@idtechproducts.com. -
Page 61: Appendix B Electrostatic Discharge
● Use a portable field service kit with a folding static-dissipating work mat. ● If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider. NOTE: For more information on static electricity, contact an HP authorized dealer, reseller, or service provider. -
Page 62: Appendix C Computer Operating Guidelines, Routine Care, And Shipping Preparation
Computer operating guidelines and routine care Follow the guidelines below to properly set up and care for the computer: HP recommends a 17 mm clearance around the vents on the computer head unit and I/O connectivity ● base for heat dissipation. -
Page 63: Msr Maintenance
MSR maintenance To clean the MSR (magnetic strip reader), swipe a standard cleaning card through the MSR a couple of times. You can order a standard cleaning card online. You can also put a thin oil-free cloth around a credit card. Shipping preparation Follow these suggestions when preparing to ship the computer: Back up the hard drive files. -
Page 64: Appendix D Accessibility
Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. -
Page 65: Index
Index basic components 4 accessibility 56 connecting power 6 VESA mount 25 installation guidelines 16 installing cable routing configurations 10 warnings and cautions 16 CFD 34 CFD 34 WLAN module 42 memory 37 column printer SD card 41 changing paper 45 SSD 40 cleaning 50 WLAN module 42...