Related Manuals for HP Engage Go Convertible System
Summary of Contents for HP Engage Go Convertible System
- Page 1 Maintenance & Service Guide HP Engage Go Convertible System HP Engage Go Mobile System HP Engage Go Dock...
- Page 2 HP Inc. under license. bound by the terms of the HP End User License Intel, Celeron, and Pentium are trademarks of Agreement (EULA). If you do not accept these Intel Corporation in the U.S.
- Page 3 About This Book This guide provides basic information for upgrading this computer model. WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
- Page 4 About This Book...
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Page 5: Table Of Contents
I/O connectivity base serial number location ......................7 2 Cable routing configurations .......................... 8 Cable matrix for HP Engage Go Convertible System with integrated column printer and basic I/O connectivity base ..............................8 Cable matrix for HP Engage Go Convertible System with integrated column printer and advanced I/O connectivity base .............................. - Page 6 Removing the carry case from the mobility head unit ..................26 Attaching an I/O connectivity base to the HP Engage Go Convertible System ........... 26 Connecting a standalone I/O connectivity base to the HP Engage Go Convertible System ....... 29 Configuring the I/O connectivity base’s powered serial ports ................29 Connecting a standalone optional fingerprint reader to the I/O connectivity base ...........
- Page 7 Using HP PC Hardware Diagnostics UEFI ......................71 Starting HP PC Hardware Diagnostics UEFI ..................72 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........72 Downloading the latest HP PC Hardware Diagnostics UEFI version ......72 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
- Page 8 Using HP Recovery Manager to create recovery media ..............76 Before you begin ......................76 Creating the recovery media ................... 76 Using the HP Cloud Recovery Download Tool to create recovery media .......... 77 Restoring and recovery ............................77 Restoring, resetting, and refreshing using Windows tools .............. 77 Restoring using HP Recovery Manager and the HP Recovery partition ...........
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Page 9: Product Overview
Optional integrated barcode scanner with audible and visual feedback and ergonomically positioned trigger buttons for single and dual hand scanning capability Powerful productivity with an Intel® Pentium® or Core™ processor, battery life of 13 hours, and HP Fast ● Charge ●... -
Page 10: Mobility Head Unit Features
Mobility head unit features Features Power button (10) Near Field Communications (NFC) (optional) Barcode scanner button (11) Hand strap Barcode scanner (optional) (12) Rear-facing webcam Webcam light (13) Barcode scanner button Webcam (14) SIM card door Charging light (15) Volume down button USB-C charging ports (2) (16) Volume up button... -
Page 11: Integrated Features
Integrated features Other than the display, the integrated devices shown below are optional. Features 12.3” 1920 × 1280 WUXGA display HP Engage Go Mobile Retail Case HP Engage One Integrated Column Printer Integrated MSR Docking lock release button HP Engage One Biometric Fingerprint Reader Choice of two ElitePOS I/O Connectivity Bases The display panel is an anti-glare WLED SVA 400 nits panel. -
Page 12: Dock Options
Options Rotate/tilt dock with integrated column printer Rotate/tilt dock (with standard column) NOTE: The docks are shown on a stability base. HP Engage One Basic I/O Connectivity Base components Basic components Cash drawer jack USB Type-C port Power connector RJ-45 (network) jack... -
Page 13: Hp Engage One Advanced I/O Connectivity Base Components
HP Engage One Advanced I/O Connectivity Base components Advanced components Cash drawer jack USB 3.0 ports (4) Powered USB 12 V ports (2) USB Type-C port Powered USB 24 V port RJ-45 (network) jack Power connector (10) Security cable slot... -
Page 14: Connecting An Ac Adapter To Power
Connecting an AC adapter to power To connect an AC adapter to the I/O connectivity base, connect one end of the power cord to the AC adapter (1) and the other end to a grounded AC outlet (2), and then connect the AC adapter to the power connector on the I/O connectivity base (3). -
Page 15: Mobility Head Unit Serial Number Location
Mobility head unit serial number location Each mobility head unit has a unique serial number and a product ID number that are located under the strap. Keep these numbers available for use when contacting customer service for assistance. I/O connectivity base serial number location Each I/O connectivity base has a unique serial number and a product ID number that are located on the exterior of the I/O connectivity base. -
Page 16: Cable Routing Configurations
Cable routing configurations Cable matrix for HP Engage Go Convertible System with integrated column printer and basic I/O connectivity base Cables Column printer AC power cord I/O connectivity base mini USB Type-B to USB Type-A data cable Column printer AC adapter cable... -
Page 17: Cable Matrix For Hp Engage Go Convertible System With Integrated Column Printer And Advanced I/O Connectivity Base
Column printer 24 V PUSB power and data Y cable Cash drawer cable (purchased separately with cash I/O connectivity base USB Type-C cable drawer) Column printer cash drawer cable Cable matrix for HP Engage Go Convertible System with integrated column printer and advanced I/O connectivity base... -
Page 18: Cable Matrix For Hp Engage Go Convertible System Without I/O Connectivity Base
Cable matrix for HP Engage Go Convertible System without I/O connectivity base Cables AC power cord Chapter 2 Cable routing configurations... -
Page 19: Cable Matrix For Hp Engage Go Convertible System With I/O Connectivity Base
In the European region, the USB-C mini dock is sold as an aftermarket option kit only. In all other regions, the USB-C mini dock is sold as drop-in-box option. Cable matrix for HP Engage Go Convertible System with I/O connectivity base... -
Page 20: Cable Matrix For Hp Engage Go Convertible System With Basic I/O Connectivity Base And Standalone Printer
Cable matrix for HP Engage Go Convertible System with basic I/O connectivity base and standalone printer Cables Printer AC power cord Printer USB Type-A to Type-B data cable Basic I/O connectivity base 120 W AC power cord Basic I/O connectivity base USB Type-C cable... -
Page 21: Cable Matrix For Hp Engage Go Convertible System With Advanced I/O Connectivity Base And Standalone Printer
Connect either the 24 V PUSB power and data Y cable (1) or the 24 V PUSB power cable (3) and serial data cable (4) between the I/O connectivity base and the printer. Do not connect all three. Cable matrix for HP Engage Go Convertible System with advanced I/O connectivity base and standalone printer... -
Page 22: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Item Description Mid frame (includes cameras, speakers, power connector/volume board and mid plate bezel) - Page 23 Intel Wireless-AC 8265 802.11ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (vPro) Intel Wireless-AC 8265 802.11ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) WWAN modules LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS M.2 AC adapter, 65 W (external) Power cord 1.8 m...
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Page 24: Routine Care, Sata Drive Guidelines, And Disassembly Preparation
Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. -
Page 25: Preventing Electrostatic Damage To Equipment
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●... -
Page 26: Recommended Materials And Equipment
Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ● ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●... -
Page 27: Tools And Software Requirements
The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. -
Page 28: Lithium Coin Cell Battery
A / 20 V dc @ 3.25 A – 65 W USB-C HP Engage One Basic I/O Connectivity Base: 120 W (19.5 V / 6.15 A) HP Engage One Advanced I/O Connectivity Base: 180 W (19.5 V / 9.23 A) -
Page 29: Operating Environment
Operating guidelines and routine care Follow the guidelines below to properly set up and care for the system: HP recommends a 17 mm clearance around the vents on the mobility head unit and I/O connectivity ● base for heat dissipation. -
Page 30: Msr Maintenance
Because of the way the printer sits while in use, it is likely there is a buildup of paper and other debris from the knife. HP recommends that you keep the printer in working order by periodically cleaning the debris from the printer. -
Page 31: Hardware Configurations And Upgrades
It also provides electrical and mechanical safety information. This guide is located on the web at http://www.hp.com/ergo. IMPORTANT: Static electricity can damage the electrical components of the system or optional equipment. -
Page 32: Locking And Unlocking The Mobility Head Unit (Tablet)
There are two authentication methods that can be used to unlock the mobility head unit. The authentication methods can be set up using the HP Smart Dock wizard. TIP: For more information about HP Smart Dock, search for the HP Smart Dock User Guide at www.hp.com/ support. -
Page 33: Removing The Integrated Msr From The Mobility Head Unit
Removing the integrated MSR from the mobility head unit Turn off the mobility system properly through the operating system, and turn off any external devices. Disconnect the power cord from the mobility system. IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. -
Page 34: Removing The Carry Case From The Mobility Head Unit
(2) from the carry case. Then slide the right of the mobility head unit (3) out of the carry case. Attaching an I/O connectivity base to the HP Engage Go Convertible System You can attach an I/O connectivity base to the bottom of the mobility system dock’s stability base. - Page 35 (1), and then lifting the cover off the I/O connectivity base (2). Connect the USB Type-C power cable to the USB Type-C port on the underside of the dock’s column. Attaching an I/O connectivity base to the HP Engage Go Convertible System...
- Page 36 Place the I/O connectivity base onto the bottom of the dock’s stability base (1), and then tighten the four screws on the underside of the I/O connectivity base (2) to secure the I/O connectivity base to the dock. Be sure that the USB Type-C power cable is routed through the gap between the back of the I/O connectivity base and the dock’s column.
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Page 37: Connecting A Standalone I/O Connectivity Base To The Hp Engage Go Convertible System
There are three voltage settings for each serial port. ● 0 volts ● 5 volts ● 12 volts To change the voltage settings for a powered serial port: Connecting a standalone I/O connectivity base to the HP Engage Go Convertible System... - Page 38 Turn off the mobility system properly through the operating system, and turn off any external devices. Disconnect the power cord and all peripheral devices from the I/O connectivity base. IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.
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Page 39: Connecting A Standalone Optional Fingerprint Reader To The I/O Connectivity Base
Place the bottom plate onto the I/O connectivity base (1), and then secure the plate to the I/O connectivity base with the five screws (2). Reconnect the I/O connectivity base’s power cord and peripheral devices. Connecting a standalone optional fingerprint reader to the I/O connectivity base The optional fingerprint reader can be used as a standalone device or it can be attached to the I/O connectivity base. -
Page 40: Attaching An Optional Fingerprint Reader To The I/O Connectivity Base
Connect the USB cable to the fingerprint reader (1) and route the cable through the routing channel (2) on the fingerprint reader. Connect the fingerprint reader USB cable to a USB Type-A port on the I/O connectivity base. Reconnect the I/O connectivity base and power cords. Attaching an optional fingerprint reader to the I/O connectivity base The optional fingerprint reader can be used as a standalone device or it can be attached to the I/O... - Page 41 Place the fingerprint reader (1) on the riser (2), and then attach the mounting bracket (3) and cable routing clip (4) to the fingerprint reader and riser with the two long screws (5) included with the fingerprint reader. Connect the USB cable to the fingerprint reader (1) and route the cable under the routing clip on the fingerprint reader (2).
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Page 42: Mounting The Hp Engage Go Convertible System To A Countertop
Connect the fingerprint reader cable to a USB Type-A port on the I/O connectivity base. Reconnect the I/O connectivity base and power cords. Mounting the HP Engage Go Convertible System to a countertop You can use an optional countertop mounting bracket to mount the mobility system’s column to a countertop. - Page 43 The bottom piece of the mounting bracket can be oriented in two ways, depending on the thickness of your mounting surface. Orient the bracket properly for your application before attaching it. Mounting the HP Engage Go Convertible System to a countertop...
- Page 44 Route the cables through the hole in the bottom piece of the mounting bracket (1). Press the mounting bracket against the bottom of the mounting surface (2), and then insert the screw (3) though the mounting bracket. Then tighten the screw (4) so that the screw is fully inserted into the column, and then tighten the wing nut (5) on the screw to fasten the bracket to the mounting surface.
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Page 45: Removal And Replacement Procedures For The Mobility Head Unit
Removal and replacement procedures for the mobility head unit The following sections provide information about disassembling various components of the computer. Preparing to disassemble the computer To avoid injury and equipment damage, always complete the following steps in order, when opening the computer. -
Page 46: Hand Strap
Hand strap Prepare the computer for disassembly (see Preparing to disassemble the computer on page 37). Lift the hand strap up (1). Slide the screw covers (2) on each side of the hand strap back and then up. Remove the screws (3) that secure the strap to the mobility head unit. -
Page 47: Backplate
Backplate Prepare the computer for disassembly (see Preparing to disassemble the computer on page 37). Remove the hand strap (see Hand strap on page 38). Loosen the two screws under the hand strap (1). Slide the backplate upward slightly, and then lift it up enough to access the cables underneath that connect the backplate to the system board (2). -
Page 48: Solid-State Drive (M.2)
Solid-state drive (M.2) For a list of available solid-state drives, see Illustrated parts catalog on page Prepare the computer for disassembly (see Preparing to disassemble the computer on page 37). Remove the hand strap (see Hand strap on page 38). Remove the rear cover (see Backplate on page 39). - Page 49 Disconnect the battery cable from the system board. Pull the mid plate bezel from the chassis. Display...
- Page 50 From the back of the computer, disconnect the display cable from the ZIF connector (1) and the touch cable from the reverse ZIF connector (2) on the system board. Remove the 13 screws that secure the display to the chassis. Rotate the top of the display panel away from the computer chassis (1).
- Page 51 Pull touch cable (2) and the display cable (3) through the holes in the chassis above the battery. To replace the display, reverse the removal procedures. Display...
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Page 52: Battery
Battery To remove the battery: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 37). Remove the hand strap (see Hand strap on page 38). Remove the rear cover (see Backplate on page 39). Remove the display (see Display on page 40). -
Page 53: Sim Board
SIM board To remove the SIM board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 37). Remove the hand strap (see Hand strap on page 38). Remove the rear cover (see Backplate on page 39). Disconnect the battery (see Battery on page 44). -
Page 54: System Board
System board To remove the system board you must first remove the stand bracket and plastic piece. You must also remove the metal I/O bracket on the side of the system board. To remove the system board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 37). - Page 55 Lift the side of the system board upward (4), and the pull it away from the I/O connectors and out of the computer (5). IMPORTANT: It is very important to enter the FeatureByte properly when updating the DMI configuration. Incorrect FeatureByte information can cause various issues, such as preventing the touch screen from working.
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Page 56: System Board Callouts
System board callouts Sys Bd Label Color Component Sys Bd Label Color Component WLAN Gold WLAN module White NFC module WWAN Gold WWAN module White Fingerprint reader Black Speakers Black Display POWER White Power button POGO Black POGO connector White SIM board Black M.2 SSD drive... -
Page 57: Wwan Module
You must remove the system board to replace the WWAN module. NOTE: The procedure to replace the WWAN module must be performed by an HP technician. To remove the WWAN module: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 37). - Page 58 To install the WWAN module, reverse the removal procedures. When connecting the antennas cables, connect the cable labeled “1” (black sticker) to the AUX “1” connector on the module and the cable labeled “2” (white sticker) to the MAIN “2” connector on the module. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
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Page 59: Using The Column Printer
Using the column printer The column printer is an optional component that may be included with your system. Standard features Standard features Interface Memory/firmware 8 MB flash memory, History EEROM, 4k buffer Energy-savings Option to configure printer to enter low-power (1 watt) idle state if no data is received after user-specified number of minutes Resident character sets PC code pages 437 (US), 720 (Arabic), 737 (Greek), 775 (Baltic), 850 (Multilingual), 852... -
Page 60: When To Change The Receipt Paper
When to change the receipt paper Change the paper when it is near the end of the roll or when the roll is empty. When the paper is low, you must monitor usage to avoid running out part of the way through a transaction. When the roll is empty, you must load a new roll immediately or data may be lost. -
Page 61: Thermal Paper Specifications
Qualified paper grades Contact the manufacturer of your choice to order paper. HP recommends the following paper grades produced by their respective manufacturers. There are a number of paper manufacturers qualified to provide this paper, provided the POS paper rolls are from the recommended grades for monochrome (black ink) paper. - Page 62 Qualified manufacturers Phone/Fax Paper grade http://www.jujothermal.com/ Kanzaki Specialty Papers (USA) Voice: (888) 526–9254 P30023 (was P–300), P31023 (was P–310), 20 Cummings St. Fax: (413) 731–8864 P35024 (was P–350), P35032 Ware, MA 01082–2002 (was P–354), http://www.kanzakiusa.com/ P39023 (BPA free, was P–390), P30521 (BPA free), P30523 (BPA free), P31523 (BPA free), P35532 (BPA free)
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Page 63: Troubleshooting The Printer
The printer is generally trouble-free; however, unexpected conditions may arise. Refer to the following sections to diagnose and solve these printer conditions. To resolve complex issues, you may need to contact an authorized HP service representative. Printer tone and green light... -
Page 64: Printer Does Not Function
Possible solutions Where to go for more information Variations in paper. Increase print density in Set Contact your authorized HP Hardware Options of the service representative. printer configuration menu to 110% or 120% as necessary. Vertical column of print is This indicates a serious Stop using the printer. -
Page 65: Latch Failsafe
Latch failsafe In the event that the receipt cover becomes stuck, the printer has a failsafe to release the cover’s latches. Using a thin pointed object, press the rectangular button adjacent to the printhead. With enough pressure, the latches should release, and the receipt cover should open. Troubleshooting the printer... -
Page 66: Configuring The Software
To configure the integrated USB peripheral, refer to the HP Point of Sale Configuration Guide (available in English only). The guide is located with the documentation on your retail system and at http://www.hp.com/ support. To access the guide on the retail system, select Start, and then select HP Point of Sale Information. NOTE: Check http://www.hp.com/support... -
Page 67: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. View the system configuration, including settings for processor, graphics, memory, audio, storage, ● communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices. - Page 68 A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. You can access this application directly by pressing during startup.
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Page 69: Computer Setup-Main
● Build ID ● Product Family ● System Board ID ● System Board CT System Diagnostics Starts HP PC Hardware Diagnostics UEFI. Lets you perform the following functions: ● Memory Test ● Hard Drive Check ● Language Update System BIOS Displays current BIOS information. - Page 70 Lets you configure BIOS updates through the network. ● Check for Update on Next Reboot ● BIOS Source – select the source of the BIOS update from either HP.com or a custom URL. ● Automatic BIOS Update Setting – select how BIOS is updated. NOTE: BitLocker Drive Encyption (BDE) must be temporarily suspended to be able to flash the BIOS.
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Page 71: Computer Setup-Security
Table 9-1 Computer Setup—Main (continued) Option Description Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device. Restore current settings from USB device Restores system configuration from a USB flash media device. Save Custom Defaults Saves the current system configuration settings as the default. - Page 72 Enabled: When this box is checked, the HP Sure Start will continue to verify the integrity of the BIOS in System Flash each time the system is in a Sleep, Hibernate, or Off state. Additionally, the HP Sure Start will verify the integrity of the BIOS in System Flash on each Warm Boot (Windows Restart).
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Page 73: Computer Setup-Advanced
Table 9-2 Computer Setup—Security (continued) Option Description Hard Drive Utilities Save/Restore MBR of System Hard Drive Enable to save the Master Boot Record (MBR) of the hard drive. If the MBR gets changed, the user is prompted to authorize restoring the MBR. DriveLock Allows you to assign or modify a master or user password for hard drives. - Page 74 Table 9-3 Computer Setup—Advanced (for advanced users) (continued) Option Description ● After Power Loss (off/on/previous state). Default is Power off. Setting this option to: Power off—causes the computer to remain powered off when power is restored. ○ ○ Power on—causes the computer to power on automatically as soon as power is restored. ○...
- Page 75 Table 9-3 Computer Setup—Advanced (for advanced users) (continued) Option Description Lets you delete any previously loaded custom boot keys. Clearing keys will disable secure boot. Default is disabled. Reset Security Boot keys to factory defaults Default is disabled. Enable MS UEFI CA key Lets you enabled the Certification Authority key.
- Page 76 Table 9-3 Computer Setup—Advanced (for advanced users) (continued) Option Description Headphone output (does not affect external speakers) Select to allow sound to go to headphones. Default is enabled. Increase Idle Fan Speed(%) Sets idle fan speed percentage. This setting only changes the minimum fan speed. The fan is still automatically controlled.
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Page 77: Recovering The Configuration Settings
Table 9-3 Computer Setup—Advanced (for advanced users) (continued) Option Description Enabling this feature reduces the power of the system as much as possible in the S5 state. Power is removed from the wake up circuitry, the expansion slots, and any management features while in S5. Default is disabled. -
Page 78: 10 Using Hp Pc Hardware Diagnostics
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see... -
Page 79: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 80: Starting Hp Pc Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image. -
Page 81: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. - Page 82 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 10 Using HP PC Hardware Diagnostics...
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Page 83: 11 Backing Up, Restoring, And Recovering
Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system. -
Page 84: Using Hp Recovery Manager To Create Recovery Media
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page... -
Page 85: Using The Hp Cloud Recovery Download Tool To Create Recovery Media
Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). -
Page 86: Recovering Using The Hp Recovery Partition (Select Products Only)
Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. -
Page 87: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media. -
Page 88: Appendix A Power Cord Set Requirements
Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. -
Page 89: Country-Specific Requirements
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO... -
Page 90: Appendix B Statement Of Memory Volatility
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. - Page 91 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
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Page 92: Nonvolatile Memory Usage
HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select... - Page 93 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...
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Page 94: Questions And Answers
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS. -
Page 95: Using Hp Sure Start (Select Models Only)
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 96: Index
38 cautions hard drive maintenance 22 AC power 16 proper handling 19 removing 25 cables 19 HP PC Hardware Diagnostics UEFI electrostatic discharge 16 downloading 72 chassis types, illustrated 16 nonvolatile memory 82 starting 72 column printer using 71... - Page 97 77 creating using HP Cloud Recovery system restore point, creating 75 Download Tool 77 creating using HP Recovery temperature control 18 Manager 76 tools, servicing 19 creating using Windows tools 75 touch screen maintenance 21 discs 76...
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