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Summary of Contents for HP Engage Go Convertible System
- Page 1 Hardware Reference Guide HP Engage Go Convertible System HP Engage Go Mobile System HP Engage Go Dock...
- Page 2 Windows is either a registered trademark or bound by the terms of the HP End User License Not all features are available in all editions or trademark of Microsoft Corporation in the Agreement (EULA).
- Page 3 About This Book This guide provides basic information for upgrading the mobility system. Indicates a hazardous situation that, if not avoided, could result in death or serious injury. WARNING! Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. CAUTION: Indicates information considered important but not hazard-related (for example, messages IMPORTANT:...
- Page 4 About This Book...
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Page 5: Table Of Contents
I/O connectivity base serial number location ......................9 2 Cable routing configurations ........................10 Cable matrix for HP Engage Go Convertible System with integrated column printer and basic I/O connectivity base ..............................10 Cable matrix for HP Engage Go Convertible System with integrated column printer and advanced I/O connectivity base .............................. - Page 6 Attaching an I/O connectivity base to the HP Engage Go Convertible System ........... 22 Connecting a standalone I/O connectivity base to the HP Engage Go Convertible System ....... 24 Configuring the I/O connectivity base’s powered serial ports ................24 Connecting a standalone optional fingerprint reader to the I/O connectivity base ........... 26 Attaching an optional fingerprint reader to the I/O connectivity base ...............
- Page 7 Cleaning I/O ports ..............................45 Updating drivers and firmware ..........................45 Shipping preparation ............................45 Appendix D Accessibility ..........................46 Supported assistive technologies ........................46 Contacting support .............................. 46 Index ................................47...
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Page 9: Product Overview
Optional integrated barcode scanner with audible and visual feedback and ergonomically positioned ● trigger buttons for single and dual hand scanning capability Powerful productivity with an Intel® Pentium® or Core™ processor, battery life of 13 hours, and HP Fast ● Charge Hand strap attachment to assist with carrying ●... -
Page 10: Mobility Head Unit Features
Mobility head unit features Features Power button (10) Near Field Communications (NFC) (optional) Barcode scanner button (11) Hand strap Barcode scanner (optional) (12) Rear-facing webcam Webcam light (13) Barcode scanner button Webcam (14) SIM card door Charging light (15) Volume down button USB SuperSpeed charging ports (2) (16) Volume up button... -
Page 11: Integrated Features
Integrated features Other than the display, the integrated devices shown below are optional. Features 12.3” 1920 × 1280 WUXGA display HP ElitePOS Mobile Retail Case HP ElitePOS Integrated Column Printer Integrated MSR Docking lock release button HP ElitePOS Biometric Fingerprint Reader Choice of two ElitePOS I/O Connectivity Bases The display panel is an anti-glare WLED SVA 400 nits panel. -
Page 12: Dock Options
Dock options Options Rotate/tilt dock with integrated column printer Rotate/tilt dock NOTE: The docks are shown on a stability base. HP ElitePOS Basic I/O Connectivity Base components Basic components Cash drawer jack USB Type-C port Power connector RJ-45 (network) jack... -
Page 13: Hp Elitepos Advanced I/O Connectivity Base Components
HP ElitePOS Advanced I/O Connectivity Base components Advanced components Cash drawer jack USB 3.0 ports (4) Powered USB 12 V ports (2) USB Type-C port Powered USB 24 V port RJ-45 (network) jack Power connector (10) Security cable slot USB Type-C power port... -
Page 14: Connecting An Ac Adapter To Power
Connecting an AC adapter to power To connect an AC adapter to the I/O connectivity base, connect one end of the power cord to the AC adapter (1) and the other end to a grounded AC outlet (2), and then connect the AC adapter to the power connector on the I/O connectivity base (3). -
Page 15: Locating The Mobility Head Unit Power Button
Locating the mobility head unit power button The power button is located on the top left edge of the bezel. Locating the I/O connectivity base power button The I/O connectivity base power button is located on the underside of the I/O connectivity base. The mobility head unit controls the I/O connectivity base. -
Page 16: Adjusting The Mobility Head Unit
Adjusting the mobility head unit You can tilt and swivel the mobility head unit to set it to a comfortable viewing angle. The angle can be set between 50° and 60°. The mobility head unit can be swiveled 180° in either direction. Chapter 1 Product overview... -
Page 17: Mobility Head Unit Serial Number Location
Mobility head unit serial number location Each mobility head unit has a unique serial number and a product ID number that are located on the exterior of the mobility head unit. Keep these numbers available for use when contacting customer service for assistance. -
Page 18: Cable Routing Configurations
Cable routing configurations Cable matrix for HP Engage Go Convertible System with integrated column printer and basic I/O connectivity base Cables Column printer AC power cord I/O connectivity base mini USB Type-B to USB Type-A data cable Column printer AC adapter cable... -
Page 19: Cable Matrix For Hp Engage Go Convertible System With Integrated Column Printer And Advanced I/O Connectivity Base
Column printer 24 V PUSB power and data Y cable Cash drawer cable (purchased separately with cash I/O connectivity base USB Type-C cable drawer) Column printer cash drawer cable Cable matrix for HP Engage Go Convertible System with integrated column printer and advanced I/O connectivity base... -
Page 20: Cable Matrix For Hp Engage Go Convertible System Without I/O Connectivity Base
Cable matrix for HP Engage Go Convertible System without I/O connectivity base Cables AC power cord Chapter 2 Cable routing configurations... -
Page 21: Cable Matrix For Hp Engage Go Convertible System With I/O Connectivity Base
In the European region, the USB-C mini dock is sold as an aftermarket option kit only. In all other NOTE: regions, the USB-C mini dock is sold as drop-in-box option. Cable matrix for HP Engage Go Convertible System with I/O connectivity base... -
Page 22: Cable Matrix For Hp Engage Go Convertible System With Basic I/O Connectivity Base And Standalone Printer
Cable matrix for HP Engage Go Convertible System with basic I/O connectivity base and standalone printer Cables Printer AC power cord Printer USB Type-A to Type-B data cable Basic I/O connectivity base 120 W AC power cord Basic I/O connectivity base USB Type-C cable... -
Page 23: Cable Matrix For Hp Engage Go Convertible System With Advanced I/O Connectivity Base And Standalone Printer
Connect either the 24 V PUSB power and data Y cable (1) or the 24 V PUSB power cable (3) and serial data cable (4) IMPORTANT: between the I/O connectivity base and the printer. Do not connect all three. Cable matrix for HP Engage Go Convertible System with advanced I/O connectivity base and standalone printer... -
Page 24: Hardware Configurations And Upgrades
It also provides electrical and mechanical safety information. This guide is located on the web at http://www.hp.com/ergo. Static electricity can damage the electrical components of the system or optional equipment. -
Page 25: Locking And Unlocking The Mobility Head Unit
There are two authentication methods that can be used to unlock the mobility head unit. The authentication methods can be set up using the HP SureLock wizard. Windows® user authentication - A group can be defined that allow users belonging to the group to ●... -
Page 26: Removing The Mobility Head Unit From The Dock
Removing the mobility head unit from the dock Press the lock release button (1) on the front of the dock’s column, and then lift the mobility head unit (2) off the dock. Your system may require a PIN to unlock the mobility head unit from the dock. See Locking and NOTE: unlocking the mobility head unit on page... -
Page 27: Removing The Integrated Msr From The Mobility Head Unit
Removing the integrated MSR from the mobility head unit Turn off the mobility system properly through the operating system, and turn off any external devices. Disconnect the power cord from the mobility system. Regardless of the power-on state, voltage is always present on the system board as long IMPORTANT: as the system is plugged into an active AC outlet. -
Page 28: Removing The Carry Case From The Mobility Head Unit
Removing the carry case from the mobility head unit Remove the mobility head unit from the dock if it is attached. Remove the MSR from the mobility head unit if it is attached. Pull one corner on the left side of the mobility head unit (1) from the carry case, and then pull the other corner on the left side of the mobility head unit (2) from the carry case. - Page 29 To attach the new hand strap, secure the hand strap with the screws (1) on each side of the mobility head unit. Then replace the screw covers by pressing the covers (2) down onto the mobility head unit and then sliding the covers forward. Replacing the hand strap on the mobility head unit...
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Page 30: Attaching An I/O Connectivity Base To The Hp Engage Go Convertible System
Attaching an I/O connectivity base to the HP Engage Go Convertible System You can attach an I/O connectivity base to the bottom of the mobility system dock’s stability base. Turn off the mobility system properly through the operating system, and turn off any external devices. - Page 31 (3). Connect the I/O connectivity base’s AC adapter to the I/O connectivity base and a grounded AC outlet. Connecting an AC adapter to power on page Attaching an I/O connectivity base to the HP Engage Go Convertible System...
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Page 32: Connecting A Standalone I/O Connectivity Base To The Hp Engage Go Convertible System
Connecting a standalone I/O connectivity base to the HP Engage Go Convertible System Turn off the mobility system properly through the operating system, and turn off any external devices. Disconnect the power cords from the mobility system and I/O connectivity base. - Page 33 Turn off the mobility system properly through the operating system, and turn off any external devices. Disconnect the power cord and all peripheral devices from the I/O connectivity base. Regardless of the power-on state, voltage is always present on the system board as long IMPORTANT: as the system is plugged into an active AC outlet.
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Page 34: Connecting A Standalone Optional Fingerprint Reader To The I/O Connectivity Base
Place the bottom plate onto the I/O connectivity base (1), and then secure the plate to the I/O connectivity base with the five screws (2). Reconnect the I/O connectivity base’s power cord and peripheral devices. Connecting a standalone optional fingerprint reader to the I/O connectivity base The optional fingerprint reader can be used as a standalone device or it can be attached to the I/O connectivity base. -
Page 35: Attaching An Optional Fingerprint Reader To The I/O Connectivity Base
Connect the USB cable to the fingerprint reader (1) and route the cable through the routing channel (2) on the fingerprint reader. Connect the fingerprint reader USB cable to a USB Type-A port on the I/O connectivity base. Reconnect the I/O connectivity base and power cords. Attaching an optional fingerprint reader to the I/O connectivity base The optional fingerprint reader can be used as a standalone device or it can be attached to the I/O... - Page 36 Place the fingerprint reader (1) on the riser (2), and then attach the mounting bracket (3) and cable routing clip (4) to the fingerprint reader and riser with the two long screws (5) included with the fingerprint reader. Connect the USB cable to the fingerprint reader (1) and route the cable under the routing clip on the fingerprint reader (2).
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Page 37: Mounting The Hp Engage Go Convertible System To A Countertop
Connect the fingerprint reader cable to a USB Type-A port on the I/O connectivity base. Reconnect the I/O connectivity base and power cords. Mounting the HP Engage Go Convertible System to a countertop You can use an optional countertop mounting bracket to mount the mobility system’s column to a countertop. - Page 38 Route the cable(s) through the routing hole on the top piece of the mounting bracket (1) and attach the cable(s) to the bottom of the column (2). If the column has a printer, there are four cables to connect. If it does not have a printer, there is NOTE: one cable to connect.
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Page 39: Installing A Security Cable Lock On The I/O Connectivity Base
You can secure the I/O connectivity base to a fixed object with an optional security cable lock available from HP. Insert the security cable lock into the security cable slot. Then lock it in place with the key. The security cable lock is sold separately as an aftermarket option kit only. -
Page 40: Installing A Security Cable Lock On The Hp Engage Go Convertible System Column
Installing a security cable lock on the HP Engage Go Convertible System column You can secure the I/O connectivity base to a fixed object with an optional security cable lock and an optional security cable extension available from HP. The security cable lock and security cable extension are sold separately as an aftermarket option kit NOTE: only. -
Page 41: Using The Column Printer
Using the column printer The column printer is an optional component that may be included with your system. Standard features Standard features Interface 8 MB flash memory, History EEROM, 4k buffer Memory/firmware Option to configure printer to enter low-power (1 watt) idle state if no data is received Energy-savings after user-specified number of minutes PC code pages 437 (US), 720 (Arabic), 737 (Greek), 775 (Baltic), 850 (Multilingual), 852... -
Page 42: When To Change The Receipt Paper
When to change the receipt paper Change the paper when it is near the end of the roll or when the roll is empty. When the paper is low, you must monitor usage to avoid running out part of the way through a transaction. When the roll is empty, you must load a new roll immediately or data may be lost. -
Page 43: Thermal Paper Specifications
Qualified paper grades Contact the manufacturer of your choice to order paper. HP recommends the following paper grades produced by their respective manufacturers. There are a number of paper manufacturers qualified to provide this paper, provided the POS paper rolls are from the recommended grades for monochrome (black ink) paper. - Page 44 Qualified manufacturers Phone/Fax Paper grade Kauttua, Finland http://www.jujothermal.com/ Kanzaki Specialty Papers (USA) Voice: (888) 526–9254 P30023 (was P–300), P31023 (was P–310), 20 Cummings St. Fax: (413) 731–8864 P35024 (was P–350), P35032 Ware, MA 01082–2002 (was P–354), http://www.kanzakiusa.com/ P39023 (BPA free, was P–390), P30521 (BPA free), P30523 (BPA free), P31523 (BPA free), P35532 (BPA free)
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Page 45: Troubleshooting The Printer
The printer is generally trouble-free; however, unexpected conditions may arise. Refer to the following sections to diagnose and solve these printer conditions. To resolve complex issues, you may need to contact an authorized HP service representative. Printer tone and green light... -
Page 46: Printer Does Not Function
Possible solutions Where to go for more information Variations in paper. Increase print density in Set Contact your authorized HP Hardware Options of the service representative. printer configuration menu to 110% or 120% as necessary. Vertical column of print is This indicates a serious Stop using the printer. -
Page 47: Latch Failsafe
Latch failsafe In the event that the receipt cover becomes stuck, the printer has a failsafe to release the cover’s latches. Using a thin pointed object, press the rectangular button adjacent to the printhead. With enough pressure, the latches should release, and the receipt cover should open. Troubleshooting the printer... -
Page 48: Configuring The Software
To configure the integrated USB peripheral, refer to the HP Point of Sale Configuration Guide (available in English only). The guide is located with the documentation on your retail system and at http://www.hp.com/ support. To access the guide on the retail system, select Start, and then select HP Point of Sale Information. Check http://www.hp.com/support... -
Page 49: Appendix A Enabling Encryption On The Msr
Enabling encryption on the MSR The MSR has optional encryption functionality. HP has partnered with IDTECH Products to perform key injection services remotely. For more information about their service, contact the IDTECH Products sales team at Sales@idtechproducts.com. -
Page 50: Appendix B Electrostatic Discharge
Use a portable field service kit with a folding static-dissipating work mat. ● If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider. For more information on static electricity, contact an HP authorized dealer, reseller, or service NOTE: provider. -
Page 51: Appendix C Operating Guidelines, Routine Care, And Shipping Preparation
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C HP ElitePOS Basic I/O Connectivity Base: 120 W (19.5 V / 6.15 A) HP ElitePOS Advanced I/O Connectivity Base: 180 W (19.5 V / 9.23 A) -
Page 52: Operating Guidelines And Routine Care
Operating guidelines and routine care Follow the guidelines below to properly set up and care for the system: HP recommends a 17 mm clearance around the vents on the mobility head unit and I/O connectivity ● base for heat dissipation. -
Page 53: Msr Maintenance
Because of the way the printer sits while in use, it is likely there is a buildup of paper and other debris from the knife. HP recommends that you keep the printer in working order by periodically cleaning the debris from the printer. -
Page 54: Appendix D Accessibility
Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. -
Page 55: Index
Index attaching fingerprint reader 27 accessibility 46 attaching to mobility system 22 touch screen maintenance 44 basic components 4 connecting power 6 cable routing configurations 10 warnings and cautions 16 connecting to mobility system carry case attaching 19 Input power 43 remvoing 20 installation guidelines 16 column printer...
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