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Troubleshooting
The table below provides a guide for troubleshooting some basic Refractix operational problems.
If a problem persists after using this guide, contact the Reichert Technical Support Group. Contact information is
on the last page of this manual.
SYMPTOM
PROBABLE CAUSE
Button not pressed.
Device will
Depleted battery in device.
not turn on.
Mechanical or electronic damage.
Charger is not properly plugged in.
Battery will
Battery is too hot or too cold (higher than 45°C
not charge.
(113°F) or lower than 0°C (32°F)).
Incorrect voltage to electrical outlet.
Device is hotter than 45°C (113°F) or colder than
0°C (32°F).
Battery charge is low.
Battery has no charge. Device will shut down.
13910000-101 Rev. A • 24
CORRECTION
Press any button.
Recharge the battery.
Arrange for service through the Reichert Technical Service Group.
Plug in the Charger, ensuring both ends of the USB Charging Cord
are fully inserted into both the Charging Plug and the Refractix.
Allow battery to either warm up or cool down so it is between
45°C (113°F) and 0°C (32°F) then charge the battery.
Check the voltage to the electrical outlet.
Allow device to either warm up or cool down so it is between
0°C (32°F) and 45°C (113°F).
Device will need to have batteries recharged soon.
Charge battery. If symbol reappears after charging the battery,
contact the Reichert Technical Support Group.
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