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Troubleshooting
SYMPTOM
PROBABLE CAUSE
Internal system error.
0xXXXXXX
Not enough sample on Sample Measurement
Surface.
Sample Well and/or Sample Measurement
Surface is dirty.
Sample Measurement Surface is scratched or
stained.
Measurement is outside the displayable range
of values.
Device requires cleaning and Water Zero.
Not enough sample on Sample Measurement
Surface.
Sample Well and/or Sample Measurement
Surface is dirty.
Sample Measurement Surface is scratched or
stained.
CORRECTION
Device will power off. Restart device. If error occurs again, contact the Reichert
Technical Support Group.
Dispense sample onto the Sample Measurement Surface.
Clean and dry the Sample Measurement Surface and Sample Well per Cleaning and
Maintenance section.
Inspect the Sample Measurement Surface for scratches or stains.
If scratches or stains are present, remove the device from service.
No action. The properties of the sample are outside the range of the selected scale.
Verify that the correct scale and mode are selected.
Verify that the correct sample was dispensed onto the Sample Measurement
Surface.
Perform Water Zero procedure on device.
Dispense more sample onto the Sample Measurement Surface.
Clean and dry the Sample Measurement Surface and Sample Well per Cleaning and
Maintenance section.
Inspect the Sample Measurement Surface for scratches or stains.
If scratches or stains are present, remove the device from service.
13910000-101 Rev. A • 25
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