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Troubleshooting
SYMPTOM
PROBABLE CAUSE
Temperature is changing too much.
Device requires cleaning and Water Zero.
Inaccurate
Measurements.
Mechanical or electronic damage.
A substance other than distilled water is in the
Sample Well.
Any other error
Device requires cleaning and Water Zero.
13910000-101 Rev. A • 26
CORRECTION
Wait for the temperature to stabilize. The Water Zero will be performed once
temperature is stable.
Perform Water Zero procedure on device.
Perform Quality Control checks to verify device accuracy.
Arrange for service through the Reichert Technical Support Group.
Clean and dry the Sample Measurement Surface and Sample Well per Cleaning and
Maintenance section.
Dispense distilled water onto the Sample Measurement Surface.
Re-try the Water Zero.
If error occurs again, contact the Reichert Technical Support Group.
Clean and dry the Sample Measurement Surface and Sample Well per Cleaning and
Maintenance section.
Dispense distilled water onto the Sample Measurement Surface.
Re-try the Water Zero.
If error occurs again, contact the Reichert Technical Support Group.
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