Verizon NCM1100E User Manual page 142

TROUbLEShOOTING TIPS
• Access Control - If the access control setting for the computer is set to block
the computer, access to your Gateway is denied.
To gain access, restore the default settings to your Gateway.
6.0d/ RESTORING YOUR VERIZON INTERNET GATEWAY FOR
bUSINESS' DEFAULT SETTINGS
There are two ways to restore the default settings of your Gateway. It is
important to note that after performing either procedure, all previously save
settings on your Gateway will be lost.
For additional information regarding the Restore Defaults feature, refer to section
5.3c/ Factory Reset/Restore Options.
• Using the tip of a paperclip or similar object, press and hold the reset PIN
hole on the rear of your Gateway for over three seconds.
• Access the UI and navigate to the Advanced Settings page. Select the 5.3c/
Factory Reset option. After saving your configuration, if desired, click the
Factory Default radio button. For additional details, refer to the 5.3c/ Factory
Reset/Restore Options section of this guide.
Note: If you reset or reboot your Gateway, you may also need to disconnect your
Gateway's power supply for a few minutes (3 or more) and then reconnect the
power cable.
6.0e/ LAN CONNECTION FAILURE
To troubleshoot a LAN connection failure:
• Verify your Gateway is properly installed, LAN connections are correct, and
that the Gateway and communicating network devices are all powered on.
• Confirm that the computer and your Gateway are both on the same network
segment.