System Troubleshooting - PRO+AQUA PRO-S-80E Installation Manual

Whole house water softener
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Problem
Cause
1) The control fails to
A) Disconnected meter cable
Regenerate automatically
B) Transformer damaged
C) Electronic controller or sensor damaged
2) Regeneration at wrong
A) Timer improperly set due to power failure
time
3) loss of capacity
A) Increase draw water hardness
B) Brine concentration or quantity
C) Rinse fouling
D) Poor distribution, channeling (Uneven bed
service)
E) Internal control leak
F) Aging of rinse
G) Loss of rinse
4) Poor water quality
A) Check items listed in Problem # 3
B) Bypass is open
C) Channeling
5) Excessive salt use
A) High salt setting
B) Excessive water in brine tank
6) Loss of water pressure
A) Fouling of inlet pipe
B) Fouled resin
C) Improper backwash
7) Excessive water in brine
A) Plugged drain line
tank
B) Brine valve plugged or damaged
C) Injector plugged
D) Low inlet water pressure
8) Softener fails to brine
A) Plugged drain line
draw
B) Plugged injector
C) No water in the brine tank
D) Low water pressure
E) Brine line injects air during brine draw
F) Internal control leak
9) Control cycles
A) Faulty timer
continuously
10) Continuous flow to
A) Foreign material in the control
drain
B) Internal control leak
C) Piston jammed in brine or back wash position

System Troubleshooting

Correction
A) Reconnect the meter cable.
B) Replace the transformer.
C) Replace or repair.
A) Reset timer.
A) Reset unit to the new capacity.
B) Keep brine tank full of salt at all times. Clean it yearly. Salt may be
bridged. If using a salt grid plate, ensure refill water is over it.
C) Consolidate the rinse tank, clean the rinse and prevent future fouling.
D) Check distributors and backwash flow.
E) Replace the spacer, seal or piston.
F) Check for resin oxidation caused by chlorine or mushy resin.
G) Check for correct bed depth or broken distributors.
Air or gas in bed: Well gas eliminator or loose brine line.
A) Check items listed in Correction # 3.
B) Close the bypass.
C) Check for too slow or high service flow.
A) Adjust salt setting.
B) Refer to problem # 7 tank.
A) Clean or replace the pipeline.
B) Clean the resin. Pretreat to prevent.
C) Too many resin fines. Reset the flow rate and time of backwash.
A) Check drain line and clean flow control.
B) Clean or replace the brine valve.
C) Clean injector, replace injector screen.
D) Increase water pressure to allow Injector to perform properly.
A) Clean drain line and flow control.
B) Clean or replace the injector and screen.
C) Check for restriction in B.L.FC. Ensure Safety float is not stuck.
D) Increase water pressure.
E) Check brine line for air leaks.
F) Check seal, spacer and piston for scratches and dents.
A) Replace timer.
A) Call dealer. Clean valve, rebuild unit.
B) Same as above.
C) Same as above.
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