Snom C620 User Manual page 64

Troubleshooting
connected to the corresponding base station. Make sure that they are not mixed up
between each of your C620 SIP Wireless Conference phone.
The callers cannot hear me when I am using the wireless mic.
Try one of the following:
• Make sure the wireless mic is not muted during a call.
• Move the wireless mic closer to the conference phone. It may be out of range.
• Speak into the wireless mic from a distance of no more than 3 feet (91 cm).
• Reset the base station. Unplug the base station DC 5V 800 mA power adapter
from the wall outlet. Wait for approximately 15 seconds, and then plug it back in.
Allow at least one minute for the wireless mics and base station to synchronize.
• If your have more than one C620 SIP Wireless Conference phone in the office,
use the Paging function (page 27) to identify the wireless mics that are
connected to the corresponding base station. Make sure that they are not mixed
up between each of your C620 SIP Wireless Conference phones.
• Other electronic products such as ham radios and other DECT phones can cause
interference with your C620 SIP Wireless Conference phone. Try installing your
C620 SIP Wireless Conference phone as far away as possible from these types of
electronic devices.
Status Indicator on the wireless mic flashes orange.
The wireless mic has low battery.
• Place the wireless mic onto the charging cradle for recharging.
For optimal battery life performances:
• Charge the wireless mics for up to 8 hours before the first time of use.
• Return the wireless mics to the charging cradle after use. Charge them for at
least 30 minutes before subsequent uses.
Status Indicator on the wireless mic flashes orange even after a long
period of charging.
The efficiency of the battery might have been reduced after being used for
some time.
• Make sure the wireless mic is placed in the charging cradle correctly when
charging.
• Remove and install the battery again and use it until the battery is fully depleted,
and then charge the wireless mic in charging cradle for 8 hours.
• If the above measures do not solve the problem, replace the battery.
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