Snom C620 User Manual page 63

Troubleshooting
My wireless mic does not work at all.
The status indicator on the wireless mic turns green within 2 seconds when a call
has been established on the conference phone.
If the status indicator remains off and inactive, please follow the steps below:
1. Remove the wireless mic from the charging cradle.
2. Remove the battery from the wireless mic, then install the battery again (page
4).
3. Return the wireless mic to the charging cradle. Make sure the wireless mic is
placed in the charging cradle correctly.
The status indicator under the
If the status indicator remains off at the time the wireless mic returned to the
charging cradle, the wireless mic or the charging cradle is probably defective.
Please contact customer service for assistance.
If the status indicator does not turn orange, please follow the steps below:
1. Remove the wireless mic from the charging cradle.
2. Remove the battery from the wireless mic, then install the battery again (page
4).
3. Return the wireless mic to the charging cradle. Make sure the wireless mic is
placed in the charging cradle correctly.
The status indicator under the
The wireless mic is charging now.
4. Allow the wireless mic to be charged for at least 30 minutes.
5. Remove the wireless mic from the charging cradle again.
6. Establish a call on the phone. The status indicator under the
turn green within 2 seconds.
If that still does not work, the wireless mic might have lost its connection to the
base station.
1. Deregister all the wireless mics from the base station (see page 53).
2. Register all the wireless mics to the base station (see page 52).
3. Establish a call on the phone. The status indicator under the
turn green.
If that still does not work, you might have a defective battery or a defective wireless
mic. Please contact customer service for assistance.
Note: Every time the base station is powered up, the wireless mics will need some
time to connect to the base station. Please allow at least one minute for the
wireless mic and base station to synchronize before use after the base station has
powered up.
Note: If your have more than one C620 SIP Wireless Conference phone in the
office, use the Paging function (page 27) to identify the wireless mics that are
button should turn orange.
button should turn orange.
59
button should
button should