Conditions For Claims; Claims Rendered Void - SOLARFOCUS ecotopzero Manual

Return temperature in the boiler
– A temperature below the dew point (leads to
corrosion in the boiler) must be prevented by a
sufficiently high return temperature in the boiler.
– In the case of the ecotop
by the return flow boosting which is integrated as
standard.
Supply air to the boiler
– The boiler can be supplied with air dependently or
independently of the room air.
– For operation independent of the ambient air
(room-sealed), a boiler-controlled room air flap
can be integrated in the line as an option.
– The supply air in the boiler must not contain any
aggressive substances. These substances can
cause corrosion in the boiler and chimney.
– Aggressive substances are, for example, chlorine
or fluorine compounds (used in cleaning agents,
solvents, adhesives, etc.).

3.2 Conditions for claims

For warranty and guarantee claims observe the fol-
lowing points:
– The warranty begins at the time at the time of han-
dover (delivery note, commissioning log).
– The warranty period is calculated from the date of
initial commissioning (according to the control's
operating hour counter).
– The warranty periods are based on the relevant
regulations.
– We must be notified promptly and accurately of
any damage incurred, so that the cause can be
clarified.
– If the system has defects despite correct install-
ation (in compliance with the technical doc-
umentation), we grant a warranty provided that
the system has been examined by the plant cus-
tomer service (commissioning log).
– The guarantee applies to technical, construction-
related faults and faults in the manufacture of the
system that prevent correct and problem-free
usage.
– We are not liable for parts that were not produced
by SOLARFOCUS. However, we are prepared to
transfer our existing claims against the producer
(relating to this defect) to the buyer.
– In fulfilling the warranty/guarantee services, we
shall cover only the assembly time and the mater-
ials used, but not any travel or accommodation
costs necessary for the fitters/engineers or any
return transport costs.
– SOLARFOCUS GmbH assumes no liability for
any consequential costs of damages.
Operation manual ecotop-zero, ecotop-light
zero/light
, this is ensured
– The repair and/or warranty replacement shall be
carried out on site or in the SOLARFOCUS fact-
ory at our discretion.
– The company SOLARFOCUSwill determine
whether such work requires a repair or whether
the parts are to be replaced free of charge.

3.3 Claims rendered void

The warranty and guarantee claims are rendered
void if one of the following points applies:
– Non-compliance with the technical requirements
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– Damage during transport
– Wilful damage
– Damage due to force majeure (water, fire, etc.)
– Non-observance of information in the planning,
installation and operation manual
– Insufficient energy or water, fault in the hydraulics
– Incorrect operation, failure to perform main-
tenance and cleaning as prescribed
– Commissioning and maintenance carried out by
non-certified companies
– Undocumented commissioning (no com-
missioning log) and/or maintenance (main-
tenance log)
– It is almost impossible to produce flawless
painted parts; for this reason, slight defects that
do not adversely affect proper use shall not be
deemed as grounds for complaint.
– No claims can be accepted under the warranty if
unauthorised intervention (or action that has not
been explicitly approved by us the manufacturer)
has been carried out. In addition, the goods must
be paid for within the specified payment time-
frame.
Limitation of liability
SOLARFOCUS GmbH assumes no liability for injury
or material damage resulting from:
– Failure to observe the instructions in this manual
– Use of the product for any purpose other than for
its intended use
– Employment of unqualified personnel
– Use of non-approved spare parts
– Technical modification of the product by the sys-
tem operator
3 Warranty, guarantee
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