Service And Support - HPE ProLiant MicroServer Gen8 Quickspecs

QuickSpecs

Service and Support

Service and Support
Optimized Care
Standard Care
Related Services
Connect your devices to
HPE
Parts and Materials
HPE Technology Services for Industry Standard Servers
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Connect to HPE to help prevent problems and solve issues faster. Our support technology lets
you to tap into the knowledge of millions of devices and thousands of experts to stay informed and in
control, anywhere, any time.
Protect your business beyond warranty with HPE Care Pack Services
HPE Care Pack Services enable you to order the right service level, length of coverage and response
time as you purchase your new server, giving you full entitlement for the term you select.
Supports maintaining servers at optimum performance availability
Foundation Care 24x7, three-year Care Pack Service
HPE Foundation Care 24x7 connects you to HPE 24 hours a day, seven days a week for assistance on
resolving issues. Hardware onsite response within four hours if needed; collaborative software included
in this Care Pack service provides troubleshooting assistance on industry leading software running on
your HPE server. Simplify your support experience and make HPE your first call for hardware or
software questions.
http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en
Supports maintaining high level of server availability
Foundation Care NBD, three-year Care Pack Service
HPE Foundation Care Next Business Day connects you to HPE during business hours for assistance on
resolving issues – features next business day hardware onsite response if needed and software call
back within two hours. Collaborative software support is included and provides troubleshooting
assistance on industry leading software running on your server. Simplify your support experience and
make HPE your first call for hardware or software questions.
http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en
HPE ProLiant Server Hardware Installation
Provides for the basic hardware installation of Hewlett Packard Enterprise branded servers, storage
devices and networking options to assist you in bringing your new hardware into operation in a timely
and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
Unlock all of the benefits of your technology investment by connecting your products to HPE. Achieve
up to 77% reduction in down time, near 100% diagnostic accuracy and a single consolidated view of
your environment. By connecting, you will receive 24x7monitoring, pre-failure alerts, automatic call
logging, and automatic parts dispatch. HPE Proactive Care Service and HPE Datacenter Care Service
customers will also benefit from proactive activities to help prevent issues and increase optimization.
All of these benefits are already available to you with your server storage and networking products,
securely connected to HPE support.
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to
maintain the
covered hardware product in operating condition, including parts and materials for available
HPE ProLiant MicroServer Generation 8 (Gen8)
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