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AXIS Q6075-S PTZ Network Camera
Troubleshooting
No multicast H.264
displayed in the client
Poor rendering of H.264
images
Color saturation is different
in H.264 and Motion JPEG
Lower frame rate than
expected
Can't select H.265 encoding
in live view
Problems retrieving additional video streams
• 'Video Error' displayed in AXIS Companion, or
• 'Stream: Error. Something went wrong. Maybe there are too many viewers.' in Chrome/Firefox, or
• '503 service unavailable' error in Quick Time, or
• 'Camera not available' displayed in AXIS Camera Station, or
• 'Error reading video stream' message in browser when using the Java applet
This camera is designed to deliver up to four different streams. If a fifth unique stream is requested, the camera can't provide it, and
an error message is displayed. The error message depends on the way the stream is requested. The streams are used on a first come,
first served basis. Examples of instances that use a stream are:
• Live viewing in a web browser or other application
• While recording - continuous or motion triggered recording
• An event that uses images on the camera, for example an event that sends an e-mail with an image every hour
• An installed and running application, such as AXIS Video Motion Detection, will always consume a video stream, whether
it is used or not. A stopped application does not consume a video stream.
The camera can deliver more than four simultaneous streams provided the configuration of any additional stream is identical to any
of the first four streams. Identical configuration implies exactly the same resolution, frame rate, compression, video format, rotation
etc. For more information see the white paper "Max number of unique video stream configurations", available at axis.com.
Problems with sound files
Can't upload media clip
The following audio clip formats are supported:
• au file format, encoded in µ-law and sampled with 8 or 16 kHz.
• wav file format, encoded in PCM audio. It supports encoding as 8 or 16-bit mono or stereo and sample rate of 8 to 48 kHz.
• mp3 file format, in mono or stereo with bitrate of 64 kbps to 320 kbps and sample rate of 8 to 48 kHz.
Media clips are played with different volumes
A sound file is recorded with a certain gain. If your audio clips have been created with different gains, they will be played with a
different loudness. Make sure that you use clips that have the same gain.
Check with your network administrator that the multicast addresses used by the Axis device
are valid for your network.
Check with your network administrator to see if there is a firewall that prevents viewing.
Ensure that your graphics card uses the latest driver. You can usually download the latest drivers
from the manufacturer's website.
Modify the settings for your graphics adapter. Go to the adapter's documentation for more
information.
• See Performance considerations on page 94.
• Reduce the number of applications running on the client computer.
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth available.
• Lower the image resolution.
• Log in to the device's web interface and set a capture mode that prioritizes frame rate.
If you change the capture mode to prioritize frame rate it might lower the maximum
resolution, depending on the device used and capture modes available.
• The maximum frames per second is dependent on the utility frequency (60/50 Hz)
of the Axis device.
Web browsers don't support H.265 decoding. Use a video management system or application
that supports H.265 decoding.
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