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ColorCue 2 AIR
7.
Troubleshooting
This troubleshooting guide contains solutions to problems which can be carried out by an ordinary
person. The device does not contain user-serviceable parts.
Unauthorized modifications to the device will render the warranty void. Such modifications may result in
injuries and material damage.
Refer servicing to instructed or skilled persons. Contact your Highlite International dealer in case the
solution is not described in the table.
Problem
The device does not
turn on
The device responds
erratically
The device does not
function at all
No light
No DMX data transfer
Product code: 50708
Probable cause(s)
The battery is depleted
The settings are incorrect
No power to the device
Devices are not linked (wireless
DMX)
Bad connections
Bad data link connection
The signal is reversed. The 3-pin
DMX OUT of the device does not
match the DMX IN of the lighting
fixture
Solution
●
Recharge the battery. See 4.3.
Charging the Battery on page 12
●
Reset the device to the factory settings.
See 6.6. Factory Reset on page 27
●
Check if power is switched on and
cables are plugged in
●
Check if the device and the lighting
fixtures are linked
●
Check if the connections between the
device and the lighting fixtures are
correct
●
Examine connections and cables.
Correct poor connections. Repair or
replace damaged cables
●
Install a phase-reversing cable
between the device and the lighting
fixture
28
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