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Stardrape White LED WhiteCloth
Troubleshooting
This troubleshooting guide is meant to help solve simple problems.
If a problem occurs, carry out the steps below in sequence until a solution is found. Once the unit
operates properly, do not carry out following steps.
No Light
If the light effect does not operate properly, refer servicing to a technician.
Suspect three potential problem areas as: the power supply, the LEDs, the fuse.
01) Power supply. Check if the controller is plugged into an appropriate power supply.
02) The LEDs. Return the Stardrape to your Showtec dealer.
03) The fuse. Replace the fuse. See page 17 for replacing the fuse.
04) If all of the above appears to be O.K., plug the unit in again.
05) If you are unable to determine the cause of the problem, do not open the Stardrape zip fastener, as
this may damage the unit and the warranty will become void.
06) Return the device to your Showtec dealer.
No Response to DMX
Suspect the DMX cable or connectors, a controller malfunction, a light effect DMX card malfunction.
01) Check the DMX setting. Make sure that DMX addresses are correct.
02) Check the DMX cable: Unplug the unit; change the DMX cable; then reconnect to electrical power.
Try your DMX control again.
03) Determine whether the controller or light effect is at fault. Does the controller operate properly with
other DMX products? If not, take the controller in for repair. If so, take the DMX cable and the light
effect to a qualified technician.
Ordercode: 40461W
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