Troubleshooting - Sharp DM-3551 Operation Manual

TROUBLESHOOTING

Whenever the printer stops or operation is not possible, check the operation panel display for messages. In most
cases these messages will give sufficient information to return the machine to an operating condition. In cases where
this information is not enough, check the list below for more information.
This section describes problems concerning printer features.
For troubleshooting specific problems related to copier, facsimile, or network scanner features, see the separate
manuals provided for them. For problems related to peripheral devices, see chapter 5 of this manual.
Problem
Printer does not
operate.
Printer is on but data
is not received.
Data is received but
not printed.
Printer cannot be
selected from
computer.
The orientation of the
image is incorrect on
the print.
Image loss has
occurred. The image is
larger than the paper.
4-8
Check
Printer plugged in?
Main power switch on?
READY indicator off?
Message indicating need to load
paper displayed?
Message indicating need to replace
the toner cartridge displayed?
(ERROR indicator lit at the same
time on the operation panel of the
main unit?)
Message indicating a paper misfeed
displayed? (ERROR indicator lit at
the same time on the operation
panel of the main unit?)
Is the correct interface cable properly
connected between the printer and
your computer?
Is the correct printer driver installed?
Has the printer been selected
properly in the application software
or, when the printer is being used as
a network printer, has it been
properly registered on the network?
Is paper of the specified and type
loaded in the printer?
Is the printer driver installed
correctly?
Is the orientation setting in the
printer driver correct?
Zoom printing?
Solution or cause
Plug the printer into a grounded outlet.
Turn on the main power switch.
The printer is warming up. (Warm-up time
is approximately 80 seconds.) Wait until
the READY indicator lights up.
Load paper. (page 1-16)
Replace the toner cartridge.
See the separate "Operation manual
(Read this document before installing the
product.)."
Remove misfed paper. (page 4-2)
Ensure that the correct interface cable is
connected between the printer and your
computer. (page 2-2)
Install the appropriate printer driver. (page
2-3)
Ensure that this printer is selected on the
application software or use an appropriate
utility to check that the printer is registered
on the network.
Load paper, select another paper size or
cancel printing.
Install the printer driver correctly. (page
2-3)
Correct the orientation in the printer driver.
Check the zoom setting in the driver.