Sharp DX-B350P User Manual
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Sharp DX-B350P User Manual

Sharp laser printer user's guide
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See also: Installation Manual
MODEL: DX-B350P
DX-B450P
LASER PRINTER
User's Guide

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Summary of Contents for Sharp DX-B350P

  • Page 1 MODEL: DX-B350P DX-B450P LASER PRINTER User's Guide...

  • Page 3: Table Of Contents

    1 Introduction... 1-1 Conventions ... 1-1 Safety Notes ... 1-2 Printer Orientation... 1-2 2 Getting to Know Your Printer... 2-1 Components... 2-1 Front View ... 2-1 Rear View ... 2-2 Internal Components ... 2-3 Turning the Printer On and Off... 2-4 Turning the Printer On ...
  • Page 4 Setting Default Values ... 4-2 Printing a Test Page... 4-4 Cancelling Printing ... 4-5 Cancelling a Print Job at the Printer ... 4-5 Cancelling Print Jobs at the Computer... 4-5 Accessing the Driver from an Application ... 4-6 Navigating the Printer Properties Window ... 4-7 Saved Settings...
  • Page 5 Protocols ... 7-1 Initial Setting of the Printer’s IP Address ... 7-1 Setting the IP Address through DHCP ... 7-1 Setting the Network Configuration Manually ... 7-2 Setting the IP Address through the Embedded Web Server ... 7-2 Configuring the Driver ... 7-2 Printer Network Configuration ...
  • Page 6 Duplex at the paper exit ... 10-8 Duplex at the interior of the top cover ... 10-9 At the Offset Catch Tray... 10-10 11 Windows Utilities...11-1 Font and Macro Manager Utility ... 11-1 Status Monitor Utility... 11-2 PCL5 Tray Mapping Utility ... 11-2 Direct PDF Utility ...

  • Page 7: Introduction

    Chapter 1: Introduction Thank you for selecting the DX-B350P/B450P Laser printer. The DX-B350P prints 35 ppm on Letter paper and 34 ppm on A4 paper. The DX-B450P prints 45 ppm on Letter paper and 43 ppm on A4 paper. This guide contains all of the information necessary to operate and care for your printer and accessories.

  • Page 8: Safety Notes

    Do not place the machine near heaters or volatile, flammable, or combustible materials, such as curtains, that may catch fire. Printer Orientation Throughout this guide, the four sides of the printer are referred to as front, rear, right, and left. LEFT FRONT...

  • Page 9: Getting To Know Your Printer

    Chapter 2: Getting to Know Your Printer Components Front View Name Paper Stop Operator Panel Tray 1 - Capacity is 150 sheets 20 lb. (75 gsm) paper Power Switch Tray 2 - Capacity is 550 sheets 20 lb. (75 gsm) paper Tray 3 (Optional Tray Module) - Capacity is 550 sheets 20 lb.

  • Page 10: Rear View

    Components Getting to Know Your Printer The maximum paper capacity with all options installed is 1800 sheets of 20 lb. (75 gsm) paper. The label in each paper tray indicates the maximum stacking capacity for certain paper types. Rear View Data I/O connector settings can be configured via the Operator Panel’s Interface Menu.

  • Page 11: Internal Components

    Open this when replacing the Toner Cartridge and removing jammed paper. Fixes the toner on the paper. Do not touch this when using the printer as it is hot. Transfers the toner image on the surface of the photosensitive drum to the paper.

  • Page 12: Turning The Printer On And Off

    2. Press the power switch to the <> position to turn the power off. Remember to turn off the printer at the end of the day or when the printer will not be used for an extended period of time.

  • Page 13: Paper Usage

    DL (110 x 220mm) Custom *These sizes are automatically sensed by the printer. If you want to use a size that is not auto sensed, you must select the size on the Operator Panel. See section “Paper Menu” on page 3-6.

  • Page 14: Custom Sizes

    Auto-Sense OFF and then set Custom Size for the intended tray. Then use your application software printer driver to send data to be printed on the installed custom size paper. See section “Custom Size Paper” on page 4-14.When using the EWS, turn Auto-Sense OFF and press Submit to gain access to Custom Size settings.

  • Page 15: Printing Transparencies

    Thin (64-67 gsm) DX-B450P only You should set your printer Media Type to Thick1 or any of the other paper types that use Thick1 fuser mode for any paper that is from 106 gsm to 159 gsm. If your paper is 160 gsm to 216 gsm, you should set your printer Media Type to Thick2 or Cardstock.

  • Page 16: Printing Envelopes

    Insert the labels into the tray and adjust the guides to fit the sheets. Place the side to be printed facing up and the top of the sheets to be fed into the printer first. Do not load more than 100 label sheets in Tray 1 or more than 290 in Tray 2 –...

  • Page 17: Available Paper

    Xerox 24up Paper Label Xerox 24 cut Label Transparency Clear Transparency 3M Transparency(CG3300) Xerox Permanent Stripe Transparency Xerox Paper Backed Transparency Xerox Clear Transparency User’s Guide Getting to Know Your Printer Weight (gsm) Size Letter Letter Legal Letter Letter COM10...
  • Page 18 Paper Usage Getting to Know Your Printer Paper Type Paper Name 3M Transparency(CG3300) A4 Postcard Xerox Postcard Premier TCF160 CUT Thick 1, Thick 2, and Thick 3 Xerox Premier200gsm Oxford Index Card Xerox 65lb Cover Stock Springhill 110lb Index Xerox Premier160gsm(Premier TCF160)

  • Page 19: Unusable Paper

    Unusable Paper Using the following types of paper might cause paper jams, malfunctions or damage to the printer. Do not use these types of paper. • Full-color transparencies • Paper that is too thick or thin • Paper that has been printed on before (including color printing) •...
  • Page 20 Loading Paper Getting to Know Your Printer 2. Remove the lid. 3. If the base plate of the paper tray is raised, push it down. 4. Squeeze the length guide and slide it to the desired paper size. 2-12 User’s Guide...
  • Page 21 Align the right width guide to the paper width. If the right width guide is not in place, the paper will not be properly fed and may cause a paper jam. User’s Guide Loading Paper Getting to Know Your Printer 2-13...

  • Page 22: Loading Paper Larger Than A4/Letter Size In The Paper Tray

    Getting to Know Your Printer 8. Replace the lid of the paper tray and firmly close the lid. 9. Firmly insert the tray in the printer. Loading Paper Larger Than A4/Letter Size In The Paper Tray 1. Place the paper tray on a flat surface.

  • Page 23: Replacing The Toner Cartridge

    The Toner Cartridge should be replaced when it reaches the end of its print life. The Toner Cartridge prints up to 18K (DX-B350P)/ 21K (DX-B450P) images. The printer will produce a warning on the Operator Panel to inform you when the remaining toner amount is low. You can press START/STOP to continue printing with low toner.
  • Page 24 Replacing the Toner Cartridge Getting to Know Your Printer 1. Open the top cover and remove the empty Toner Cartridge. 2. Take the Toner Cartridge out of the box and shake it 7 to 8 times as shown in the diagram.

  • Page 25: Power Save Mode

    4. Hold the Toner Cartridge by the grip and insert it into the slot inside the printer. 5. Close the top cover securely. 6. Wait for the printer to become Ready. Power Save Mode This printer is equipped with a low power mode to reduce power consumption when it is left idle.
  • Page 26 Understanding Printing Options Getting to Know Your Printer 2-18 User’s Guide...

  • Page 27: Operator Panel

    Chapter 3: Operator Panel Operator Panel Features The Operator Panel is located on the front of the printer. It contains the display, indicators, and push buttons that allow you to view and change default printer settings. All features of the printer are accessible through the Operator Panel.

  • Page 28: Led Indicators

    The table below explains the functions of the nine push buttons. Button Function Start or stop the printer or exit the menu system. The LED on the Start/Stop button is solid green when START/STOP ready to print.

  • Page 29: Navigating The Operator Panel Menus

    Navigating the Operator Panel Menus When you press the MENU button on the Operator Panel, you enter the printer’s menu system. At that point, the first line of the display contains the text “Menu”, indicating that you are in the menu system.

  • Page 30: Printing A Configuration Summary

    The Operator Panel can be disabled or enabled at several levels. A series of key combinations control the panel lock. Press and hold the key combination as power to the printer is turned on. Continue to hold the keys down until a confirmation prompt is displayed that confirms that the requested panel function is available.

  • Page 31: Operator Panel Menus

    The tables below describe the items available in the Operator Panel. Each item is listed along with the values available for selection. If no values are available for selection, the Value and Default columns are blank. These menu items command the printer to execute an action that takes place immediately.

  • Page 32: Paper Menu

    Choose a default paper source from a list of all installed trays. When enabled, the printer prompts you to insert a sheet of paper into Tray 1. Select the paper output tray. Set the paper type and paper size.
  • Page 33 The printer can automatically select the paper that is the closest in size to the paper requested by the printer job. The printer will then scale the job to fit the available paper. This includes scaling A4 to letter and letter to A4.

  • Page 34: Interface Menu

    Normal = “Adobe Standard Protocol” (ASP) Binary = “Binary Control Protocol” (BCP) When Interpreter setting is Auto Switch and this setting is Raw, the printer will automatically determine the control code method, defaulting to Normal if no codes are found.
  • Page 35 User’s Guide Value Default Description On/Off When ON, the printer will wait until the job is completely printed and delivered to the output tray before terminating the connection, allowing all reverse-channel data to be sent back to the host. This will cause a reduction in printer throughput.
  • Page 36 Polarity for RTS On/Off Send Multiple XON codes. On/Off When ON, the printer will wait until the job is completely printed and delivered to the output tray before terminating the connection, allowing all reverse-channel data to be sent back to the host. This will cause a reduction in printer throughput.
  • Page 37 LPR print job. On/Off On/Off On/Off When ON, the printer will wait until the job is completely printed and delivered to the output tray before terminating the connection, allowing all reverse-channel data to be sent back to the host. This will cause a reduction in printer throughput.
  • Page 38 “100Mbit/Full” setting can be used. If connected to a hub, use the “100Mbit/Half” setting. On/Off When this setting is “on”, the printer may receive and send information over the network interface. When this setting is “off”, the printer will only receive information over the network interface.

  • Page 39: Ps Menu

    Normal if no codes are found. On/Off When ON, the printer will wait until the job is completely printed and delivered to the output tray before terminating the connection, allowing all reverse-channel data to be sent back to the host.
  • Page 40 Operator Panel Menus Operator Panel Parameter Pitch Symbol Set Lines Per Page CR Mode LF Mode FF Mode Print Area Parameter Values Paper Source Paper Size 3-14 Value Default Description 0.08 - 100.00 10.00 Change the default pitch of text. All available 10U:PC-8 CP437 Choose a default symbol set.

  • Page 41: System Menu

    System Menu The System menu allows you to specify system-level operation of the printer during normal and certain error conditions. Items available in this menu are described below Menu Item Factory Defaults Save Config Restore Config Toner Low Display Language...

  • Page 42: Quality Menu

    Continuous PCL Fonts PostScript Fonts Description Prints the usage report. Reboots the printer. All data in not in non-volatile memory will be lost Prints the configuration summary (same as pressing the Info button) Prints the network summary. Prints a test page.

  • Page 43: Flash/Disk/Cf Menu

    FLASH/Disk/CF Menu For each installed drive: FLASH, Disk, CF the following menu items are available. The menu only appears on the Operator Panel if the accessory is installed. Items available in this menu are described below Menu Item Print Delete Format device_name Flash Summary Date/Time Menu...

  • Page 44: Status Information

    Size, and capacity used. It also provides Toner status (consumable life tracking). Usage Count displays the current amount of usage of the printer. Information This listing on the Configuration Summary provides data about the printer such as the product version, PostScript version and images printed. Options Info This listing on the Configuration Summary tells you which options are installed on the printer.
  • Page 45 Parameter mDNS SVC Name Current Zone Preferred Zone Netware Setup Print Server Name NDS Tree Name NDS Context Job Poll Interval Print Server SAP Name User’s Guide Value Default Description data entry Model Name plus last 7 digits of MAC (Network) address empty...

  • Page 46: Understanding Page Counters

    File Management web page. The printer can also be configured, via the EWS, to generate an email that includes Usage Counter information. The email will be sent on the first of each month (or the first time the printer is powered on in any new month).

  • Page 47: Windows Operations

    PostScript 3 are also provided on the installation CD and can be installed as follows: 1. Place the Sharp Installation CD into your CD drive. 2. From the Control Panel, select Printers and Faxes. 3. Right-click in the printer list and select Add Printer.

  • Page 48: Setting Default Values

    • XL is for PCL6 drivers For example, the path D:\Drivers\ENUS\W2K\PS installs the English PostScript 3 drivers for XP. 11. Select either SHARP DX-B450P or SHARP DX-B350P driver, depending on your model. 12. The Name Your Printer screen appears. 13. Click Next.
  • Page 49 Windows Operations The Printer’s configuration window appears. The driver can automatically recognize all the installed options for your printer. To get the installed options, click the Configuration tab and then the Auto Configuration button. You can also manually install an option by selecting it from the pulldown and changing its status.

  • Page 50: Printing A Test Page

    Printing a Test Page You can print a Test page to verify printer connectivity and operation. To print a test page through your Printer Properties: 1. Select the General tab within your Printer Properties accessed by right-clicking your printer. 2. Click Print Test.

  • Page 51: Cancelling Printing

    Cancelling Printing To cancel printing, you can either cancel the print job at the printer or at the computer. Cancelling a Print Job at the Printer Press the CANCEL button then press the Start button on the Operator Panel. Pages being printed at the moment will continue to be printed.

  • Page 52: Accessing The Driver From An Application

    Accessing the Driver from an Application Windows Operations Accessing the Driver from an Application To make changes that apply to documents printed from a specific application, access Printer Properties from the application. NOTE: If there is a conflict between settings in the Operator Panel, Printing Preferences, or Embedded Web Server and printer settings set via your application, the application settings supersede any other setting.

  • Page 53: Navigating The Printer Properties Window

    To save a group of settings in your Printer Properties: 1. Set up your print job by choosing all options you wish to reuse in the Printer Properties. 2. Click the Save button that is located next to the Saved Settings pulldown in all tabs within your Printer Properties.

  • Page 54: Main Tab

    Windows Operations Main Tab Selecting Number of Copies You can select the number of copies to print via your Printer Properties. When selecting the number of copies, you should also decide if those copies are collated. To select number of copies: 1.

  • Page 55: Collating Copies

    3. Click OK. Document Style (2-Sided Printing/Duplex) The printer can automatically print on both sides of paper when the optional Duplex module is installed. See“Paper Types” on page 2-6 for information about what paper cannot be duplexed. With two-sided printing, you can print a document in the form of a small book. You can use any paper size that duplex printing supports.

  • Page 56: Poster Printing

    1. Select the Main tab within your Printer Properties. 2. Select Book, Tablet, or Pamphlet 2-sided printing. You can select how the printer will orient the page layout when duplexing. Depending on your page orientation, duplexing on the long-edge or short-edge of the paper produces different results.
  • Page 57 1. Select the Main tab within your Printer Properties. 2. Select the PosterPrint Document Style. 3. Click Options. The PosterPrint window appears. 4. Enter the desired parameters. Enter the X and y axis enlargement and orientation. 5. Click OK. 6. Click OK.

  • Page 58: Multiple Pages To Single Sheet (N-Up)

    To select the number of pages to print on a single page: 1. Select the Main tab within your Printer Properties. 2. Select the number of pages to print from the N-Up pulldown menu. 3. Check the Border box if a page border is desired.

  • Page 59: Job Offset

    “Paper Types” on page 2-6 for each special paper type. Settings in the Operator Panel and in your Printer Properties are required to specify the special paper loaded in the specified tray. Paper type settings must match those of the actual paper loaded in the trays.

  • Page 60: Selecting Paper Size

    Cover Sheet Selection A cover sheet is the first page of the document. The printer enables you to choose a different paper source for the cover sheet than for the rest of the document. You can then use a different stock paper for the first page of the document while sending the document as a single print job.

  • Page 61: Zoom Settings

    6. Click OK. Auto Tray Change When an input tray runs out of paper, auto tray changing enables the printer to switch to another available tray that contains the same size and paper type. To select auto tray changing through your Printer Properties: 1.

  • Page 62: Skip Blank Pages

    2. Check Media Check. 3. Click OK. When Media Check is disabled: The printer will print from the default paper tray. The size or type of paper in the tray is not a factor in paper tray selection. Skip Blank Pages If pages exist in your document that do not contain text, you may select not to print them.

  • Page 63: Manual Feed

    Manual Feed Tray 1 can be used for manual feed. You must also set your Printer Properties for manual feed. Tray 1 normally operates in multiple-purpose mode, where multiple sheets can be loaded and printed continuously. In Manual mode, you are prompted to press the Start button for each sheet.

  • Page 64: Using Overlays

    9. Click Print in the print dialog and the document will be printed with the overlay added to every page. Font Substitution This feature allows you to substitute TrueType fonts with printer fonts. You can also set the TrueType font output type. To set font substitution: 1.

  • Page 65: Job Handling Tab

    Job Handling Tab Job Accounting Job accounting stores information about each print job received by the printer. You can enter a User Name up to 80 characters and a numeric Job Account ID via the driver. Job accounting can be enabled or disabled via the EWS or Operator Panel. In addition, job accounting information can be viewed online in the EWS or retrieved as a CSV file from the EWS or Operator Panel.

  • Page 66: Job Retention And Storage

    Job Retention and Storage You can store print jobs for future use or hold a job at the printer. A held job may be released with a Password/PIN number when a password was selected in the driver. Enable this feature via your Printer Properties and print the actual stored job by accessing it through the Job Library in the printer’s Operator Panel.

  • Page 67: Hold Only

    Sample Print When this setting is selected and a print job is sent to the printer, only the first set of copies is printed. After checking the contents of the first set of copies, you can initiate printing from the Operator Panel of the printer and the remaining sets are printed.
  • Page 68 Watermark Tab Windows Operations The text is shown centered on the page. 5. Use the sliders to change the size, position, and angle of the text. Click the center button if you wish to recenter the text. Click the First page only text box if you only want the text to appear only on the first page of the document.

  • Page 69: Macintosh Operations

    Chapter 5: Macintosh Operations Installing the Driver The Mac driver is installed by installing the PPD for the desired printer. The PPD is located on the installation CD. PPD installation may vary by Mac operating system. To install the PPD: 1.
  • Page 70 Installing the Driver Macintosh Operations 2. Select Print & Fax from the Hardware menu. 3. Click + to add the printer. 4. Enter a name for the printer. 5. Enter the IP address of the printer in the location field. User’s Guide...

  • Page 71: Accessing The Driver

    The Driver can be accessed from your application’s Print menu. NOTE: If there is a conflict between settings in the Operator Panel, Driver, or Embedded Web Server and printer settings set via your application, the application settings supersede any other setting. User’s Guide Accessing the Driver...

  • Page 72: Navigating The Driver

    Driver features and presentation may vary by Mac operating system. In general, the driver provides a group of “always there” option at the top of the driver window and a pulldown of Printer features available towards the middle of the window. The following table provides a general overview of available features and navigation...
  • Page 73 User’s Guide Navigation Level 3 Description and Available Items Selects the printer with which to print . Selects the presets with which to print. Defines number of copies printed. Turns the collate option on/off. Turns the two-sided option on/off .
  • Page 74 Resolution Sets the resolution of the printed image. Options are: 600 DPI* default, and 1200 DPI. Toner Saver: Options are: Printer Setting* default, On, and Off. Auto Resize: Options are: Printer Setting* default, On, and Off. Media Type: Select the media type.
  • Page 75 Navigation Level 1 Navigation Level 2 User’s Guide Navigation Level 3 Description and Available Items Tray Switching Checked by default Jam Recovery Checked by default Navigating the Driver Macintosh Operations...
  • Page 76 Navigating the Driver Macintosh Operations User’s Guide...

  • Page 77: Embedded Web Server

    Chapter 6: Embedded Web Server This printer comes with an Embedded Web Server (EWS). The EWS resides in the printer and requires no installation. The EWS contains access to printer features and presents them as HTML web pages. The changes made via the EWS change the printer settings in the same manner as the Operator Panel.

  • Page 78: Navigating The Ews

    Navigating the EWS Embedded Web Server Navigating the EWS The EWS interface consists of a left-navigation area and a display area. Use the left-navigation area to locate the desired items and make any configuration changes in the display area. Left-navigation area After each selection in the EWS, you must press the Submit button for the request to take effect.
  • Page 79 Email (Send; SMTP) Email (Receive; POP3) SNMP (v1/v2) Reboot Printer Directory of Job Library Files (Job Retention) Browse to a file to be sent to the printer. Navigating the EWS Embedded Web Server Comments Displays current product configuration information and provides the ability to login as administrator.
  • Page 80 Common print settings such as number of copies and input and output trays. PCL settings. PostScript 3 settings. A variety of printer operational settings. Settings for Resolution, Sving Toner, and Toner Density. Enable/Disable I/O ports Save and Restore...
  • Page 81 PSERVER: Print Server Name, NDS Tree Name, NDS Context, Job Poll Interval NPRINTER: Print Server Name, Remote Printer Number TAB: EtherTalk EtherTalk: EtherTalk, Printer Name, Zone Name DNS, WINS, mDNS, SMTP, POP3, SNMP Re-send Interval, Offline, Consumable Message, Toner Low/Toner Out, Paper...
  • Page 82 Navigating the EWS Embedded Web Server User’s Guide...

  • Page 83: Networking

    Chapter 7: Networking The DX-B350P/B450P is a fast network capable printer and supports an Ethernet 10/100 Base-Tx network connection. Protocols The following protocols are supported: TCP/IPv4, UDP, BOOTP, DHCP, ARP, ICMP, DDNS, WINS, LPR HTTP for Embedded Web Server IPv6, ICMPv6, Address Auto Configuration and Neighbor Discovery...

  • Page 84: Setting The Network Configuration Manually

    The IP Address can also be changed from a computer by using the Embedded Web Server. Prior to using the Embedded Web Server, the printer must have a obtained a valid IP address either through DHCP or manually entered through the Operator Panel.

  • Page 85: Printer Network Configuration

    Printer Network Configuration The Operator Panel and the Embedded Web Server allow control of many Network configuration settings. Network Protocol Configuration following protocols can be enabled or disabled: DHCP mDNS SNMP IPv6 EtherTalk Netware HTTP Port Number I/O Port Configuration...

  • Page 86: Notifications

    Status Monitor Utility. IP Filtering The purpose of IP filtering is to limit access to the printer to only those Host computers that have IP addresses within IP ranges predefined on the configuration page. The IP configuration page, accessible from the EWS (when logged in as administrator), has enable and disable parameters.

  • Page 87: Ipv6 Implementation

    Upper Level Protocols such as UDP, TCP run with either IPv4 or IPv6. For instance, a print job can be sent to the printer over IPv4 or IPv6. Similarly the EWS or SNMP can be accessed over IPv4 or IPv6. IPv6 and IPv4 coexist independent of each other. They can be Enabled/Disabled in any combination.

  • Page 88: Supported Object Identifiers

    SNMP-v1, SNMP-v2c, MIB-II, Host Resources MIB, and Printer MIB. Traps The printer sends generic traps at power up and online and offline traps. Traps are sent on all printer status changes such as: paper out, cover open, tray missing, and jams. The Trap Host ID must be set via the EWS for traps to be enabled.

  • Page 89: Accessories

    Chapter 8: Accessories The following optional accessories are available for this printer: 1. Tray Module (A4/Letter, 550 Sheets) Tray 3, Tray 4 2. Duplex Module 3. Offset Catch Tray 4. Hard Disk Drive 5. Memory Expansion Module 6. Compact Flash (CF) Card In this Chapter...

  • Page 90: Tray Module (A4/Letter, 550 Sheets)

    22.0 kg/48 lbs. Before moving the printer, you must uninstall the optional accessories first. When lifting the printer, there should be 2 persons, 1 in front and 1 behind the printer, to firmly grip the recessed areas provided on both sides of the printer. Never try to lift the printer by gripping any other areas.

  • Page 91: Installing The Tray Module

    Tray module (A4/Letter, 550 sheets) Accessories Tray module (A4/Letter, 550 sheets) Tray module (A4/550 sheets) Fasteners (four pieces) Paper tray (A4/550 sheets) Installing the Tray Module 1. Place the tray module to be installed at the lowest level on a flat location. NOTE: Proceed to Step 5 if you are installing only one tray module.
  • Page 92 Tray module (A4/Letter, 550 sheets) Accessories 2. Lift up the tray module to be installed at the top level by holding the parts as shown in the diagram. 3. Align the front and back corners of the top and bottom tray modules, and slowly lower the top module so that the guide pins at the 4 corners of the bottom module fit into the holes at the base plate of the top module.
  • Page 93 Accessories 5. Switch off the power to the printer. 6. Pull out the power cord from the power outlet and then the printer. 7. Remove any paper in the Standard Output Tray (1) and return the Paper Stop to its original position if it’s raised (2).
  • Page 94 9. Lift up the printer by holding the recessed areas as shown in the diagram. 10. Align the corners of the printer and the tray modules, and lower the printer gently so that the guide pins at the 4 corners of the tray modules fit into the holes at the base plate of the printer.

  • Page 95: Uninstalling The Tray Module

    This procedure explains the uninstalling of two tray modules as an example. You can use the same procedure for uninstalling one tray module. 1. Switch off the power to the printer. 2. Pull out the power cord from the power outlet and then the printer. User’s Guide Tray module (A4/Letter, 550 sheets)
  • Page 96 3. Remove any paper in the Standard Output Tray (1) and return the Paper Stop to its original position if it’s raised (2). 4. Pull the paper tray out of the printer. 5. Remove the fasteners found at the 2 locations inside and at the 2 locations at the back of the printer.
  • Page 97 6. Lift up the printer by holding the recessed areas as shown in the diagram and then remove it from the tray modules. 7. Remove the fasteners found at the 2 locations inside the tray modules and at the 2 locations at the back of the tray modules.

  • Page 98: Paper Trays

    Install this module to the printer to enable 2-sided printing. NOTE: Although there are different duplex modules for the DX-B350P and DX-B450P models, installation of these modules is the same. The DX-B450P Duplex module is slightly larger and weighs more than the DX-B350P model Duplex module.

  • Page 99: Installing The Duplex Module

    2. Pull out the power cord from the power outlet and then the printer. 3. Remove the rear cover of the printer after pushing the two tabs as shown in the diagram. Next, remove the connector cover of the printer as shown in the diagram.

  • Page 100: Uninstalling The Duplex Module

    4. Insert the right and left tabs at the bottom of the duplex module into the holes at the back of the printer and then align the top part of the duplex module with the printer. Ensure that the connector of the duplex module is connected to the connector of the printer.
  • Page 101 2. Pull out the power cord from the power outlet and then the printer. 3. Loosen the screws at the both ends of the bottom of the duplex module. 4. While supporting the duplex module with your hand, lift the lever at the top left hand side of the duplex module to unlock it and then tilt the top part of the duplex module away from the printer.

  • Page 102: Offset Catch Tray

    6. Push in the cover and connector cover, which were removed during installation of the duplex module, until it clicks into the back of the printer. Offset Catch Tray Install this tray to the printer to enable print jobs to be offset. Maximum capacity is 500 sheets. 8-14 User’s Guide...

  • Page 103: Installing/Uninstalling The Offset Catch Tray

    CAUTION: Be sure to switch off the power and unplug the power cord from the outlet before carrying out the operations. Installing the Offset Catch Tray 1. Switch off the power to the printer. 2. Pull out the power cord from the power outlet and then the printer. User’s Guide Offset Catch Tray Accessories...
  • Page 104 Offset Catch Tray Accessories 3. Lift up the second lever from the top left corner of the back of the printer. 4. Open the rear cover. NOTE: Do not touch any parts inside the printer. 5. Loosen the right and left thumb screws as shown in the diagram to uninstall the top cover of the paper exit.
  • Page 105 Offset Catch Tray Accessories 6. Insert the right and left tabs of the Offset Catch Tray into the holes at the top of the printer (1) and put it down to the top of the printer slowly (2). 7. Secure the screws at both ends of the bottom of the Offset Catch Tray.

  • Page 106: Uninstalling The Offset Catch Tray

    Uninstalling the Offset Catch Tray 1. Switch off the power to the printer. 2. Pull out the power cord from the power outlet and then the printer. 3. Close the stopper and the extension tray of the Offset Catch Tray.
  • Page 107 4. Lift up the second lever (1) from the top left corner of the back of the printer to open the rear cover (2). 5. Remove the screws on both sides of the Offset Catch Tray (1), and while holding up the Offset Catch Tray, remove the right and left tabs from the holes at the top of the printer (2).

  • Page 108: Memory Expansion Module

    Memory Module. 7. Reinstall the side covers in reverse order (Steps 3, 4, and 5). 8. Connect the power cord to the wall outlet. Turn the printer power switch to the ON <I> position. 8-20...

  • Page 109: Hard Disk Drive

    Hard Disk Drive 1. Ensure that the printer power switch is set to the OFF <O> position. 2. Disconnect the power cord from the wall outlet. 3. Remove the inside panel (see “Memory Expansion Module” on page 8-20). 4. Locate the area of the controller identified as “Hard Disk”. Ensure that there is a plastic female insert fitted into the board into which the supplied plastic rivet can be fitted in stage 8.

  • Page 110: Compact Flash (Cf) Card

    6. Reinstall the side covers in reverse order (see “Memory Expansion Module” on page 8-20– Steps 3, 4, and 5). 7. Connect the power cord to the wall outlet. Turn the printer power switch to the ON <I> position. 8. When ready, the printer may advise to press the select key to format the Compact Flash.

  • Page 111: Troubleshooting

    Chapter 9: Troubleshooting This chapter provides information to help you trouble shoot problems. It explains what to if the printer is not printing at all, is not printing correctly, or if error messages are displayed. In this Chapter... • Poor Print Quality •...

  • Page 112: Poor Print Quality

    Are two or more sheets of paper fed simultaneously? Is the Toner Cartridge defective or damaged? Is the Toner Cartridge correctly set? Printer may have malfunctioned. The entire paper is printed Is the Toner Cartridge defective or damaged? black. Printer may have malfunctioned.
  • Page 113 Status Items to check Black spots are printed. Is the correct type of paper used? Is the Toner Cartridge defective or damaged? Ensure that you are not printing outside the non printable area. This is within 4 mm of the paper edge Black streaks are printed.
  • Page 114 Poor Print Quality Troubleshooting Status Items to check Shadows are printed Are you using paper that has been left around black filled areas. unwrapped for a long period of time (especially when the humidity is low)? White dots appear in black Is the correct type of paper used? filled areas.
  • Page 115 Load the correct type of paper. Replace with paper from a new ream. Load the paper correctly. Open the rear cover of the printer and push up the levers at both ends of the Fuser Unit. Wrinkles can be reduced.

  • Page 116: No Power

    Replace with paper from a new ream. Load the correct type of paper. Action Press the printer switch to the <I> position to turn the power on. Switch off the power and connect the cord to the power outlet and printer again. Then, switch on the power.

  • Page 117: Printing Is Not Clear

    Is the correct type of paper used? Is the paper tray pushed in? Is the paper jammed? Is the printer placed on a flat location? Are the paper tray guides set in the correct positions? Did you print any picture postcards?

  • Page 118: Noise

    Noise Status Strange noise occurs. Error and Warning Messages Your printer’s Operator Panel provides you with information and troubleshooting help. When an error or warning condition occurs, the Operator Panel displays a message informing you of the problem. Warning Messages The following table lists warning messages, possible causes, and the actions required to correct each cause.

  • Page 119: Error Messages

    Error Messages The table below lists error messages, the possible causes of each error, and the actions required to recover from each error. When Error messages are displayed, the printer stops printing and user intervention is required before printing can continue.
  • Page 120 JOBLIB Error 02 Press Start 9-10 Possible Cause Action The ROS has failed. Turn the printer off, then turn it on. If the problem reoccurs, contact an authorized The fuser has failed. service provider. The offset tray was removed or has failed.
  • Page 121 Job Name Private job, but PIN did not match. JobLibrary has insufficient Delete unneeded files from the printer storage disk The requested size and Load paper of the size and type noted. type of paper was not...
  • Page 122 Possible Cause Action Job printing None Normal Printer Operation Data received None Normal Printer Operation Printer is ready and idle None Normal Printer Operation Printer has received a None command to reboot Normal Printer Operation An unformatted user flash Press Select to format the flash...

  • Page 123: Clearing Paper Jams

    Chapter 10: Clearing Paper Jams When there is a paper jam, refer to the following procedures and follow the instructions. NOTE: The diagram below shows the printer with the two optional tray modules, duplex module, and Offset Catch Tray installed. “At the Fuser Unit”...

  • Page 124: At The Paper Trays

    The paper tray must be pulled out completely. If the paper tray is pulled out halfway and pushed in again, the paper may be damaged. NOTE: If the paper is jammed inside the printer and behind the first level paper tray, pull out both the first and the second level paper trays. NOTE: If the paper is jammed inside the printer and behind the second level paper tray, pull out only the second level paper tray.
  • Page 125 3. Remove any paper jammed inside the printer. NOTE: If the printer is installed with the two optional tray modules, examine the interior of all the tray modules. 4. Push the paper tray completely into the printer. 5. Open and close the top cover to clear the Jam message.

  • Page 126: At The Fuser Unit

    If the duplex unit is installed, open the cover of the Duplex module first. See“At the Duplex Module” on page 10-8. 2. Lift the second lever from the top left corner of the back of the printer. 3. Open the rear cover.
  • Page 127 If you let go of the cover of the Fuser Unit, it will return to its original position. 5. Close the rear cover. NOTE: Make sure that the levers at the rear of the printer, as shown in the diagram, are returned to the positions they were in before clearing the jam. User’s Guide...

  • Page 128: At The Toner Cartridge

    6. Open and close the top cover to clear the Jam message. At the Toner Cartridge 1. Remove any paper in the Standard Output Tray. 2. Open the top cover to clear the Jam message. NOTE: Do not touch any parts inside the printer. 10-6 User’s Guide...
  • Page 129 By rotating the rollers as shown in the diagram, the paper will be loosened and can be removed easily. If paper is torn, check for any remaining torn pieces of paper. 6. Hold the Toner Cartridge by the grip and insert it into the slot inside the printer. User’s Guide...

  • Page 130: At The Duplex Module

    At the Duplex Module Clearing Paper Jams NOTE: Do not touch any parts inside the printer. Ensure that the Toner Cartridge is correctly installed. 7. Close the top cover securely. At the Duplex Module Duplex at the paper exit 1. Examine the paper exit and remove any jammed paper. If paper is torn, check for any remaining torn pieces of paper.

  • Page 131: Duplex At The Interior Of The Top Cover

    2. Open and close the top cover to clear the Jam message. Duplex at the interior of the top cover 1. Lift the lever at the top left hand side of the duplex module to unlock it and open the top cover of the duplex module.

  • Page 132: At The Offset Catch Tray

    At the Offset Catch Tray Clearing Paper Jams 3. Close the top cover of the duplex module to clear the Jam message. At the Offset Catch Tray 1. Open the Offset Catch Tray cover by pulling the tab at the top left of the cover. 2.
  • Page 133 3. Close the Offset Catch Tray cover. 4. Lift up the second lever from the top left corner of the back of the printer to open the rear cover. 5. Remove any jammed paper. If paper is torn, check for any remaining torn pieces of paper.
  • Page 134 At the Offset Catch Tray Clearing Paper Jams 6. Close the rear cover to clear the Jam message. 10-12 User’s Guide...

  • Page 135: Windows Utilities

    Chapter 11: Windows Utilities A variety of Windows utilities are available with your printer. During installation, you can choose to install any of these utilities. If you have not installed a desired utility and wish to, rerun the installation and select the desired utility.

  • Page 136: Status Monitor Utility

    Windows Utilities Status Monitor Utility The printer Status Monitor utility runs on the Windows XP, Win2K, or Vista system to which the printer is connected via a Parallel, USB, or network port. This utility communicates bi-directionally with the printer to obtain status information about error conditions and status.
  • Page 137 PCL5 Tray Mapping Utility Windows Utilities To use the program: 1. Select the target printer. The printer must be installed on a Windows system to be a target printer. 2. Enter new tray IDs. 3. Click OK. User’s Guide 11-3...

  • Page 138: Direct Pdf Utility

    Windows Utilities Direct PDF Utility The printer’s Direct PDF Utility allows you to send a Version 1.3 PDF file directly to the printer without the use of Adobe Acrobat on the host computer and without using the printer driver. To start Direct PDF Print, right-click on the PDF document and select Direct PDF Print.
  • Page 139 Symbols SNMP Alerts 7-6 Numerics 2-Sided Printing 4-9 A4 2-5 A5 2-5 A6 2-5 About 1-1 Access panel 2-1 Accessing the Driver 4-6 Accessories 8-1 acid paper 2-11 Actions 9-8 Active 3-2 Address Ranges/Permissions 6-5 adhesive backing 2-11 Administrator Address 6-5 Adobe 2-4 Advanced tab 4-7, 4-17 alkaline paper 2-11...
  • Page 140 Driver access 4-6 Driver Configure 7-2 Drivers 2-4 Duplex 3-6, 4-9, 6-4 Duplex Bind 3-6, 6-4 Duplex Module 2-2, 8-10, 10-8 DX-B350P 1-1 DX-B450P 1-1 Edge to Edge 3-8, 6-4 Embedded web server 6-1 Envelope 2-6 Envelopes 2-8 Erase Cycles 6-5...
  • Page 141 Jam Recovery 3-16, 6-4 Jams 10-1 Job Accounting 4-19, 6-4 Job Accounting Menu 3-5 Job Handling 4-21 Job Handling tab 4-7, 4-19 Job Library 6-3 Job Library Menu 3-5 Job Offset 3-7, 4-13, 5-6 Job Poll Interval 6-5 Job retention 4-20 Job storage 4-20 Job Timeout 3-16, 6-4 Labels 2-6, 2-8...
  • Page 142 Print Fonts 3-16 Print PS Errors 3-13, 6-4 Print Server Name 6-5 Print Summary 3-16 Print Test 3-16 Print Usage Rep 3-16 Printer Drivers 2-4 Printer Features 5-6 Printer Properties 4-6 Printers and Faxes Menu 4-2 Printing Options 2-17 Printing Preferences 4-4 Properties 4-2 User’s Guide...
  • Page 143 Quality Menu 3-16 RAM Buffer Clear 6-5 Rear Cover 2-2 Rear view 2-2 Reboot Printer 6-3 Recoverable Error 6-5 Remote Printer Number 6-5 Re-send Interval 6-5 Reset Printer 3-16 Resolution 3-16, 4-17, 5-6, 6-4 Restore Configuration 6-4 Retention 4-20 return 3-2...
  • Page 144 Tray 3 2-1 Tray 4 2-1 Tray Controls 6-4 Tray Linking 3-7, 6-4 Tray Module 2-1, 8-2 Tray Settings 4-13 Treated colored paper 2-11 Troubleshooting 9-1 TrueType fonts 4-18 Turn off 2-4 Turn on 2-4 Two-sided 5-5 Unusable paper 2-11 Usage Count 3-20, 6-4 Usage Report 6-5 USB 2-2...
  • Page 146 SHARP ELECTRONICS CORPORATION 1 Sharp Plaza, Mahwah, New Jersey 07495-1163. SHARP ELECTRONICS OF CANADA LTD. 335 Britannia Road East, Mississauga, Ontario, L4Z 1W9 This manual has been printed using a vegetable-based soy oil ink to help protect the environment. For North America www.sharpusa.com...

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