Raypak AVIA 264A Installation And Operation Manual page 77

extended warranty. Failure to register your product will not diminish your warranty rights. Please keep your proof
of purchase. If you choose to register your purchase with Raypak, you may do as at www.raypak.com/warranty.
CALIFORNIA EXTENDED WARRANTY PERIOD – BUILDER, NEW CONSTRUCTION
For HEATERS sold in the state of California, if, within 90 days of the Effective Date, the HEATER is installed in a
pool or spa at a single family residential dwelling by a properly licensed installer (in accordance with applicable
state and local laws and regulations) then the Applicable Warranty Period is three (3) years parts and labor, from
the Effective Date for the HEATER and component parts. This warranty excludes heaters installed anywhere
other than a single-family residential dwelling, as this heater is not intended for installation in any other type of
location. Purchasers of HEATERS sold in California are not required to register with Raypak to activate this
extended warranty. Failure to register your product will not diminish your warranty rights. Please keep your proof
of purchase. If you choose to register your purchase with Raypak, you may do as at www.raypak.com/warranty.
LABOR AND SHIPPING COSTS
This Limited Warranty covers the reasonable cost of labor for repairs or replacements covered by this Limited
Warranty, provided that said repairs or replacements are performed by a Raypak designated service provider
during the Applicable Warranty Period and Raypak has pre-authorized said repair or replacement. This Limited
Warranty does not cover any travel time or other labor costs. Furthermore, unless applicable state law provides
otherwise, this Limited Warranty does not cover any shipping costs to and from the service provider or to or from
the installation site. All of the foregoing costs and expenses are your responsibility.
WARRANTY EXCLUSIONS
This Limited Warranty does NOT apply:
1. if the product has been moved from its original place of installation, or if the original owner no longer owns
the property where the original installation was made;
2. if the product is not properly installed with a pool or spa by a properly licensed installer in accordance with
applicable local codes and ordinances, good trade practices, and the manufacturer's installation
instructions;
3. if the rating plate(s) or serial number(s) are altered or removed;
4. if the product is modified in any way, or non-factory authorized accessories or other components are used
in conjunction with the product;
5. to damage, malfunctions or failures resulting from failure to properly install, operate or maintain the
product in accordance with the manufacturer's instructions;
6. to damage, malfunctions or failures from abuse, act of nature, accident, fire, flood, freeze, misuse,
lightning, earth grounding or the like;
7. to damage, malfunctions or failures resulting from [or due to] connected system control devices or third-
party accessories;
8. to performance problems caused by improper sizing of the electric service voltage, wiring or fusing;
9. to performance problems caused by using the heater in undersized or oversized applications (using the
right input rate heater for a given volume of water) and water temperatures below 50 F
10. to use of any attachment, including any energy saving device not authorized by the manufacturer.
11. to damage, malfunctions or failures from misuse or neglect, including but not limited to, freeze-ups,
operating the heater with the cabinet panels or top off, having flow restrictions or obstructions between
the heater outlet and the pool/spa, or not maintaining a proper chemical balance (pH level must be
between 7.3 and 7.8 and total alkalinity between 80 and 150 PPM. Total dissolved solids (TDS) must be
no greater than 3000 PPM. In saltwater chlorinated pools, TDS must be no greater than 6000 PPM).
12. to damage caused due to the presence of any corrosive or combustible chemicals in the vicinity of the
heater
13. to Raypak supplied ProTek Shield™, which is not covered under warranty. The ProTek Shield is a
sacrificial protection device and will need to be replaced as part of routine service. Damage caused to the
heater due to a depleted ProTek Shield that has not been replaced may affect the warranty of the heat
exchanger.
HOW TO MAKE A WARRANTY CLAIM
You should immediately notify your dealer and provide proof of purchase, model number, serial number, and date of
installation. Your dealer will contact Raypak for instructions regarding the claim and to determine the location of the nearest
authorized service center. If the dealer is not available, please contact a Raypak warranty station at www.raypak.com/find-a-
warranty-station/. When making a claim please be ready to supply the model number, serial number, date and proof of original
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