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MULTIMEDIA
2. What type of information is sent when I use the
SOS Call button from my vehicle? Certain vehicle
information, such as make and model, is transmit-
ted along with the last known GPS location.
3. When could I use the SOS Call button? You can use
the SOS Call button to make a call if you or someone
else needs emergency assistance.
CONNECTED SERVICES REMOTE
DOOR LOCK/UNLOCK FAQS
1. How long does it take to unlock or lock the door?
Depending on various conditions, it can take up to
three minutes or more for the request to get to your
vehicle.
2. Which is faster, my key fob or the Mobile App? Your
key fob will lock/unlock the door more quickly, how-
ever its range is limited and your Mobile App comes
in handy for these and other situations.
3. Will my vehicle be safe if I lose my device? People
sometimes lose their mobile devices, which is why
security measures have been engineered into the
Mobile App. Asking for your username, password
and SiriusXM Guardian™ Security PIN are required
for the activation of Remote services through your
mobile device. It is your responsibility to protect your
passwords and PINs.
4. Why can't all mobile devices use the Mobile App?
The Mobile App is compatible with most devices
with the Apple® and Android™ operating systems.
The capabilities of these devices allow us to
remotely command your vehicle. Other operating
systems may be supported in the future.
5. Why is the Mobile App running slow? The Mobile
App relies on a mobile network connection from
your device to send commands to your vehicle which
must have an operable LTE (voice/data) or 4G
(data), or 5G (data) network connection. If either
your device or your vehicle is in an area with below
average coverage, it may take longer to log in and
send commands.
CONNECTED SERVICES ROADSIDE
ASSISTANCE FAQS
1. What is the phone number for roadside assistance
call? The phone number is:
○
US: 1-800-521-2779
○
Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™, does it
cover towing or other expenses incurred by using
roadside assistance? No, however your new vehicle
may include Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO
FAQS — IF EQUIPPED
1. How long does it take to send the route and desti-
nation to my vehicle? Depending on various condi-
tions, it can take up to three minutes for the request
to get through to your vehicle.
2. Can I cancel a route I sent to my vehicle? Yes, once
you enter your vehicle, and start the engine, the
pop-up message stating that you have a new route
will appear. There is an exit button on the pop-up
that will cancel the route if selected.
3. Can I select a different route than the most recent
one I sent to my vehicle? Yes, once you enter the
vehicle, and start the engine, the pop-up message
offers a "Locations" option. Once "Locations" is
selected, you can choose from a list of recently sent
destinations.
CONNECTED SERVICES VEHICLE
FINDER FAQS
1. Can someone else locate my vehicle? Your vehicle
may be located by anyone who has your PIN and
access to your account. It is your responsibility to
guard your PIN accordingly. See the Uconnect and
SiriusXM Guardian™ terms of service for more
information.
2. How long does it take to sound my horn and flash
the lights? Depending on various conditions, it can
take three minutes or more for the request to get
through to your vehicle.
3. How do I turn off the horn and lights after I turn
them on? If you are close enough to the vehicle, you
can use the key fob to turn off the horn and lights by
pushing the red Panic button.
CONNECTED SERVICES STOLEN
VEHICLE ASSISTANCE FAQS —
IF EQUIPPED
1. Can someone locate my vehicle? To enhance your
privacy, and the privacy of others using your vehicle,
a stolen vehicle police report is required for you to
activate this service. You must involve local law
enforcement to have SiriusXM Guardian™ locate
your vehicle. We may also locate the vehicle for
other law enforcement or government agencies,
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