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MULTIMEDIA
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S
R
ONNECTED
ERVICES
EMOTE
L
/U
FAQ
OCK
NLOCK
S
1. How long does it take to unlock or lock the
door? Depending on various conditions, it
can take up to three minutes or more for
the request to get to your vehicle.
2. Which is faster, my key fob or the Uconnect
App? Your key fob will lock/unlock the door
more quickly, however its range is limited
and your Uconnect App comes in handy for
these and other situations.
3. Will my vehicle be safe if I lose my device?
People sometimes lose their mobile
devices, which is why security measures
have been engineered into the Uconnect
App. Asking for your username, password
and SiriusXM Guardian™ Security PIN are
required for the activation of Remote
services through your mobile device. It is
your responsibility to protect your
passwords and PINs.
4. Why can't all mobile devices use the
Uconnect App? The Uconnect App is
compatible with most devices with the
Apple® and Android™ operating systems.
The capabilities of these devices allow us to
D
remotely command your vehicle. Other
OOR
operating systems may be supported in the
future.
5. Why is the Uconnect App running slow? The
Uconnect App relies on a mobile network
connection from your device to send
commands to your vehicle which must have
an operable LTE (voice/data) or 3G, 4G
(data), or 5G (data) network connection. If
either your device or your vehicle is in an
area with below average coverage, it may
take longer to log in and send commands.
C
S
ONNECTED
ERVICES
A
FAQ
SSISTANCE
1. What is the phone number for roadside
assistance call? The phone number is:
US: 1-800-521-2779
Canada: 1-800-363-4869
2. If I am subscribed to SiriusXM Guardian™,
does it cover towing or other expenses
incurred by using roadside assistance? No,
however your new vehicle may include
Roadside Assistance Call services.
C
FAQ
1. How long does it take to send the route and
2. Can I cancel a route I sent to my vehicle?
R
OADSIDE
3. Can I select a different route than the most
S
C
FAQ
1. Can someone else locate my vehicle? Your
S
S
ONNECTED
ERVICES
END
S
destination to my vehicle? Depending on
various conditions, it can take up to three
minutes for the request to get through to
your vehicle.
Yes, once you enter your vehicle, and start
the engine, the pop-up message stating that
you have a new route will appear. There is
an exit button on the pop-up that will cancel
the route if selected.
recent one I sent to my vehicle? Yes, once
you enter the vehicle, and start the engine,
the pop-up message offers a "Locations"
option. Once "Locations" is selected, you
can choose from a list of recently sent
destinations.
S
V
ONNECTED
ERVICES
EHICLE
S
vehicle may be located by anyone who has
your PIN and access to your account. It is
& G
O
F
INDER
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