Connected Services Sos Faqs - If Equipped; Connected Services Remote Door Lock/Unlock Faqs; Connected Services Roadside Assistance Faqs - Jeep GRAND CHEROKEE 2023 Owner's Manual

214 MULTIMEDIA
C S SOS FAQ
ONNECTED ERVICES
I E
F QUIPPED
1. What happens if I accidentally press the ASSIST/SOS
button on the touchscreen? You have 10 seconds
after pressing the ASSIST/SOS button to cancel the
call. To cancel the call, either push the ASSIST/SOS
button again, or press the Cancel button on the
in-vehicle touchscreen.
2. What type of information is sent when I use the SOS
Call button from my vehicle? Certain vehicle
information, such as make and model, is transmitted
along with the last known GPS location.
3. When could I use the SOS Call button? You can use
the SOS Call button to make a call if you or someone
else needs emergency assistance.
— C S
S ONNECTED ERVICES
L /U FAQ
OCK NLOCK
1. How long does it take to unlock or lock the door?
Depending on various conditions, it can take up to
three minutes or more for the request to get to your
vehicle.
2. Which is faster, my key fob or the Vehicle Branded
App? Your key fob will lock/unlock the door more
quickly; however, its range is limited and your Vehicle
Branded App comes in handy for these and other
situations.
3. Will my vehicle be safe if I lose my device? People
sometimes lose their mobile devices, which is why
security measures have been engineered into the
Vehicle Branded App. Asking for your username,
password and Uconnect Services Security PIN are
required for the activation of Remote services
through your mobile device. It is your responsibility to
protect your passwords and PINs.
4. Why can't all mobile devices use the Vehicle Branded
App? The Vehicle Branded App is compatible with
most devices with the Apple® and Android™
operating systems. The capabilities of these devices
allow us to remotely command your vehicle. Other
operating systems may be supported in the future.
R D
5. Why is the Vehicle Branded App running slow? The
EMOTE OOR
Vehicle Branded App relies on a mobile network
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connection from your device to send commands to
your vehicle which must have an operable LTE
(voice/data) or 4G (data) network connection. If
either your device or your vehicle is in an area with
below average coverage, it may take longer to log in
and send commands.
C
ONNECTED
A
SSISTANCE
1. What is the phone number for roadside assistance
call? The phone number is:
 RSA SOS: 1-800-419-2367
 RSA ASSIST: 1-800-419-2369
2. If I am subscribed to Uconnect Services, does it cover
towing or other expenses incurred by using roadside
assistance? No, however your new vehicle may
include Roadside Assistance Call services.
S R
ERVICES OADSIDE
FAQ
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