KVH Industries TracPhone V3 HTS User Manual page 7

TracPhone V3-HTS User's Guide
iv
CommBox Features..........................................................................94
Accessing the CommBox Web Interface.................................94
9 Troubleshooting
Initial Steps for Any Problem ...........................................................99
Troubleshooting a Voice Problem ..................................................101
Troubleshooting a Data Problem....................................................103
Error and Warning Messages.........................................................105
Status Information .........................................................................110
Status Information on the Web Interface..............................110
Status Information on the ICM Front Panel LCD ...................116
LED Indicators................................................................................120
System Logs ..................................................................................122
Operational Log ....................................................................122
Event Log..............................................................................124
Equipment ID Numbers ..................................................................125
Software Versions..........................................................................126
OneCare Customer Support ...........................................................127
Contacting KVH Technical Support .......................................128
10 Maintenance
Preventative Maintenance .............................................................131
Software Updates ..........................................................................133
Using the ICM to Update Software........................................134
Using Your Computer to Update Software............................135
Using an iPhone/iPod touch to Update Software..................136
Using a USB Flash Drive to Update Software .......................137
Corrective Maintenance.................................................................138
Hardware Restart...........................................................................139