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SmartSource Elite Series - Installation & Operations Guide
Detailed troubleshooting chart
For more-detailed descriptions of how to resolve operating errors, please refer to the following
troubleshooting chart. For Elite models starting with 9197XXXX refer to chart on page 15 for LED
functions & indications.
Problem Topic
Condition/Problem
Power Supply
Scanner will not power
up. Blue LED in
function switch is not
lit, scanner is off.
Green LED on power
supply 'brick' is lit, but
scanner will not power
up
USB Issues
Host PCB does not
(Professional Elite,
recognize the scanner
Merchant Elite and
as a USB device
Ultraviolet Elite, 55
DPM Elites)
Unit is not recognized
as Digital Check
SmartSource Elite
Ethernet Issues
Unit does not connect
(Expert Elite only)
to local network
Unusual Noises
Noises while feeding
Clicking or ticking
noises as document
travels in track
Indicators / Controls
Power light does not
come on
Items do not feed when
switch is pressed
May 2019
Possible Cause
Corrective Action
Not plugged into AC
Plug into a known-good AC outlet and/or connect
AC cord with power 'brick'.
outlet, or AC cord not
plugged into power
'brick'
Non-functioning AC
Verify AC outlet is OK, try a different AC outlet
outlet
Replace power supply 'brick'
Defective power supply
'brick' – green LED on
power supply is not lit.
If the power supply 'brick' works correctly with a
Internal fault in the
scanner
different scanner, the original scanner requires
ASP service or replacement.
Incorrect or defective
Check USB cable for damage. Cable should be to
USB 2.0 standard or better – replace if in doubt.
USB cable
Excessive cable length
Maximum length for any single USB 2.0 cable is
15 feet (5 meters). The use of USB extension
cables and/or USB hubs and/or plug/cable
adapters may cause USB failures.
PC has lost or failed to
Re-initialize the USB system by shutting down the
host PC (Note – the 'restart' function of the host
maintain the USB
connection
PC will not complete this process; the PC must be
shut down entirely.)
This should be an isolated event – if this
correction is required repeatedly, there may be a
defect in the host PC.
Unit was connected to
Disconnect unit, then install SmartSource Elite
PC before USB driver
driver software
software was loaded
In Device Manager, ensure "SmartSource
SmartSource
Pro/Value" appears/disappears from Jungo folder
Pro/Value driver may
not be installed/loaded
when unit is turned on/off. Update or reinstall
SmartSource Elite software as needed.
Network connection
Verify that two lights near the Ethernet connector
problem.
(back of unit) indicate normal network activity.
One light on indicates a good connection. The
other blinks when data is transmitted/received.
Unit's Internet Protocol
Use the Elite Configuration Utility to check and/or
(IP) address does not
modify the IP address of the unit. The Elite
match network
Configuration Utility can be downloaded from the
settings.
Digital Check website, www.digitalcheck.com
The factory default IP address is 192.168.1.101
PC firewall is blocking
Follow configuration instructions for PC and/or
the network
firewall software.
connection.
Worn/soiled/damaged
Replace
feed wheels
Obstruction in
Inspect track, remove debris.
document track
See 'Power Supply' conditions, above. Also, refer
Multiple causes
to 'Using the power/stop-start button'
Refer to 'Power Switch Function' Using the
Switch is not being
operated correctly
power/start-stop button / meaning of the status
light
Application is not ready
Consult application documentation
8227 4907-005
Page 32 of 37
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