Related Manuals for Digital Check QUANTUM DS Series
Summary of Contents for Digital Check QUANTUM DS Series
- Page 1 ® QUANTUM DS Series Installation and Operations Guide April 2018 © 2018 Digital Check Corp. 82275345-003 All rights reserved.
- Page 2 The only warranties made by Digital Check Corp., if any, with respect to the products described in this document are set forth in such agreement.
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Page 3: Table Of Contents
Contents Section 1 Setting up the Unit ....................1-1 Select a Place for the Unit ......................1-1 Need Help? ..........................1-2 Unpack the Box and Check for These Items!................1-3 Install the Ink Jet Cartridge Option ..................1-3 Ink Jet Cartridge Capacity .......................1-3 Connect the Cables ........................1-4 Section 2 Operating the unit ....................2-1 Power On and Off ........................2-1... - Page 4 Tables Table 3-1 Cleaning Supplies for Rapid and Detailed Cleaning ............3-2 Table 3-2 QUANTUM DS Series Cleaning Kit ..................3-2 Table 4-1 Replacement Items ......................4-2 82275345-003...
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Page 6: Setting Up The Unit
Section 1 Setting up the Unit Select a Place for the Unit Indoor only. Flat, stable surface – minimum dimensions QDS20012-SYS 49.3 inches (1252 mm) wide x 13.5 inches (343 mm) deep Quantum DS weight QDS20012-SYS weighs 59.8 pounds (27.2 kg) ... -
Page 7: Need Help
Plug the Quantum DS into a line conditioning device or an uninterruptible power source (available from Digital Check @ www.digitalcheck.com). Need Help? Digital Check Help Desk 1-847-446-2285 Digital Check on the worldwide web (for general product information and training videos) www.digitalcheck.com Digital Check supplies and replacement items www.digitalcheck.com... -
Page 8: Unpack The Box And Check For These Items
To install the ink cartridge, use the instructions packed next to the Ink Jet Cartridge pouch in the unit shipping box. For additional/replacement cartridges, order the Ink Jet Cartridge (822120984) from Digital Check (see Section 4 of this guide). Ink Jet Cartridge Capacity The operational life of the ink jet cartridge varies with ... -
Page 9: Connect The Cables
Setting up the Unit recommended that the cartridge capacity be tested by the user in the actual print environment to determine actual usage. Connect the Cables Follow these steps to connect the cables to the unit. Refer to the following figures. 1. - Page 10 Setting up the Unit 5. Turn the unit ON Turn the unit ON After the cables have been connected and the software has been installed on the PC, the unit is now ready for operation. 82275345-003...
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Page 11: Operating The Unit
Section 2 Operating the unit Power On and Off 1. Turn the unit ON or OFF using the switch on the right of the unit. a. Press “|” on the power switch to turn the unit ON. b. Press “O” on the power switch to turn the unit OFF. 2. -
Page 12: Pocket Status Lights
Operating the unit The following table shows the status light colors, patterns/meanings, and operator actions. Pocket status Lights Pocket status indicator lights function as follows: Green – normal Orange – pocket full Red - error Set Up for Document Flow When you prepare to process documents, you should ... -
Page 13: Remove The Covers
Operating the unit Remove the Covers The unit has two top covers, an outer cover and an inner cover, and four left covers. 1. Remove these covers. Grasp each cover and lift it straight up and off the unit. Inner cover Out cover Adjust the Endorser Height The endorser height can be manually adjusted to one of two (2) print positions. -
Page 14: Document Preparation
Operating the unit Caution When processing the smallest documents (minimum size for documents is 2.9 in. x 2.0 in.), the endorser top print position is too high to endorse properly. Check that the endorser print position is correct when feeding small documents. - Page 15 Operating the unit may be less than satisfactory. You should review documents for acceptable size and condition, and carefully follow the steps in this section to prepare documents for processing. 1. Check for acceptable size. 2. Smooth out creases, folds, curls, and dog-ear corners. 3.
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Page 16: Align Checks For Loading
Operating the unit 6. Do not use tape to repair areas with code line or encoded amount information. Align Checks for Loading 1. Make sure to arrange checks so that printed sides face up, and all face the same direction. 2. -
Page 17: Inserting Documents
Operating the unit On the unit, the check bottom and leading edges of the stack of items must align for satisfactory document feeding. Alignment of documents is very important, especially when feeding small documents. Inserting Documents Insert items one at a time or in batches that fit easily in the feeder. The feeder has a capacity of up to 300 items, depending on thickness and condition. -
Page 18: Start/Stop Button
Operating the unit Start/Stop Button 2. To continue running more items, remove the remaining items from the feeder bay. Reinsert the items (and/or additional items) into the feeder bay. Press the Start/Stop button, or use your application software interface to resume document processing. -
Page 19: Clearing Stopped Items In Track
Operating the unit Prepare items properly for flow to prevent or minimize document stops in the track. See “Document Preparation” earlier in this section. If there are repeated problems with documents moving through the track, see Section 5 of this guide, “Jams or Unexpected Paper Stops.”... - Page 20 Operating the unit 1. Remove items starting at the pocket area first, and work back to the feeder area. Pocket Area Feeder Area 2. To remove items from inside the unit, remove covers if necessary and check the location of the stopped item in the track. a.
- Page 21 Operating the unit c. For items stopped on the feeder side of the unit, pull the item out toward the back of the unit. 3. Replace the unit covers if they were taken off of the unit to remove items from the track.
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Page 22: Cleaning The Unit
This section identifies which cleaning procedures are required, illustrates how to properly complete these procedures, and describes the cleaning supplies. Burroughs has available, through the Digital Check website, a variety of cleaning supplies and replacement items specifically designed to maintain the QUANTUM DS units. -
Page 23: Cleaning Supplies
Cotton Wiping Cloths (6 in. x 6 in.) (box of 150) 752010884 The QUANTUM DS Series Cleaning Kit (supply order number 756190992) shown in Table 3-2 provides a selection of cleaning supplies for the QUANTUM DS in various quantities. All of the items in the cleaning kit can be ordered separately although not in the same quantities shown for this kit. - Page 24 Cleaning the Unit Clean the rear image camera removable wall. (If the ink pad is full, replace the rear image camera removable wall.) Remove staples, paper clips, and visible debris from the track Blow air along the entire track (paper path) with a micro-duster ...
- Page 25 Cleaning the Unit Hold on Wall Slides Off Tall Post Behind Wall Remove rear image camera removable wall Rear CIS Wall Clean rear image camera removable wall 1 Wipe off entire wall with cleaning Pad 75-1804-907 to remove accumulated debris and/or ink. Take care that cleaning pad does not pick up ink from ink pad.
- Page 26 Cleaning the Unit Use the track clearing spatula to clear the track. Track Cleaning Spatula Blow air along entire track (paper path) with micro-duster Clean front and rear image glass and fixed rear image camera wall Note: Use a new, unused Cleaning Pad 751804907 for this cleaning procedure. 1.
- Page 27 Cleaning the Unit Rear CIS Front CIS 82275345-003...
- Page 28 Cleaning the Unit 2. Clean the fixed rear image camera wall by wiping with Cleaning Pad 751804907. Clean the area indicated in the picture below, but do not wipe with the pad inside the small rectangular cutout in the image wall or wipe the image glass again.
- Page 29 Cleaning the Unit Pull the cartridge up and out of the housing. 2. Dampen a clean, lint-free cloth with a small amount of water. Caution The cloth should not be too wet as water must not drip into or remain on the unit.
- Page 30 Caution Do not use alcohol to wipe the cartridge nozzles. This will cause damage. Do not use the Image Glass Cleaning Pads from Digital Check (751804907) to wipe the cartridge nozzles. These pads are pre-saturated with isopropyl alcohol that will cause damage to the cartridge.
- Page 31 Cleaning the Unit 7. Use a clean section of the cloth, or moisten another lint-free cloth with a small amount of water. Hold the cloth gently against the cartridge contacts on the bottom of the cartridge for three seconds. Then, wipe the contacts in one direction only, sideways, as shown here.
- Page 32 Cleaning the Unit On the unit, place the cartridge back inside the housing assembly and push it down into place. Press the top of the cartridge housing assembly down until it is latched and closed. If print quality does not improve, repeat steps 1 through 10 of this procedure one more time.
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Page 33: Ordering Replacement Items
Rear image camera removable wall Feeder kit The Digital Check website offers a variety of certified replacement parts to keep the QUANTUM DS unit operating at a high level of performance. Additionally, a limited number of parts are available to address incidents involving accidental damage and/or loss. - Page 34 Ordering Replacement Items Table 4-1 Replacement Items Description Supply Order No. Ink Jet Cartridge 822120984 Replace the ink jet print cartridge when it stops printing. See “Ink Jet Cartridge Capacity” in Section 1. The capacity of the ink jet cartridge can range from approximately 1,300,000 up to 5,300,000 characters depending on the operational settings and workflow.
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Page 35: Solving Problems
Section 5 Solving Problems Although infrequent, problems that occur are often due to these conditions in the unit: paper jams or stops, multiple document feeding, and debris. When such a problem occurs, the light pattern on top of the unit is as shown here: Note: You should consult your application documentation for information on the meaning of the bottom light, the application status light. -
Page 36: Paper Clip/Staples/Debris In Track
Solving Problems Possible operational problems that can occur when adequate document preparation is not performed, or when the unit is not properly maintained, are listed below: Paper clip/staples/debris in track Power supply (including unit not plugged in properly, bad AC power outlet) ... -
Page 37: All Problems
Solving Problems All Problems Communications/Connections Symptom Possible Cause Solution Unit does not connect to Incorrect cable type or defective Ensure USB 2.0 cable in use, less host PC or a network cable. than 5 meters (~16 ft). Unit arrived with USB 2.0 cable 2 meters (~6 ft) long. - Page 38 Solving Problems Unusual Noises Symptom Possible Cause Solution Noise while trying to feed Dirty/worn feeder rollers. Clean or replace feeder rollers. paper. Clicking noise as papers Obstruction in paper path. Inspect paper path, remove debris. travel around the paper Ensure front/rear image camera path.
- Page 39 Solving Problems Feeder Symptom Possible Cause Solution Items do not feed correctly. When the Start/Stop button is Swap the two feed rollers. Clean pressed, the feeder can be heard or replace them if problem trying to feed paper, but the persists.
- Page 40 Solving Problems Feeder (continued) Symptom Possible Cause Solution Automatic feeder flag does Software/hardware Close the application. Turn the unit not close. synchronization. off and then on. Restart the application. Application; application settings. Ensure that the application is capable of (and settings are correct for) automatic feeder flag.
- Page 41 Solving Problems Reader Symptom Possible Cause Solution The magnetic and/or Checks have poor print quality. Internal items (like cash tickets or optical readers have batch headers) should be replaced excessive reject rates. with a fresh supply. If possible, ask document or check provider to correct print quality problems.
- Page 42 Solving Problems Image Symptom Possible Cause Solution See “Feeder” – “Items skew as Images are skewed. Multiple causes. they feed.” Dark horizontal streaks on Dirt or ink on image glass. Perform or repeat the cleaning tasks described in Section 3 – all images.
- Page 43 Solving Problems Endorser (continued) Symptom Possible Cause Solution Light print after ink jet Print quality level setting is too Use a higher print density setting cartridge is cleaned. low. (which will use more ink) if available. Excessive ink spots or Ink accumulation around Clean the area around the horizontal lines of ink on...
- Page 44 If a CAR/LAR application is in use verify it is operating correctly, view images if possible. Clean the front and rear image glass and retry. Parts Symptom Possible Cause Solution Contact Digital Check Covers/top covers cracked Handling or accidental damage. or broken. for replacements. 82275345-003 5-10...