Tellerscan Ts500 Troubleshooting; Connectivity; Document Feeding Problems; Clearing Jams - Digital Check TellerScan TS500 User Manual

TellerScan TS500 Troubleshooting

Connectivity

Status LED is not lit:
•
Check for a green light on the power supply. Reseat all power connectors. Press the Smart Button on
the scanner to turn on.
Status LED is solid red:
•
The USB cable is not connected to the PC, or the port is powered off. Unplug and reconnect the USB
cable, or try a different USB port on the PC.
Status LED is slowly flashing green:
•
Scanner is in standby mode waiting to be acquired by the application. If the application is unable to acquire
the scanner, check the status of the USB driver.
•
Device driver problem – Open Windows Device Manager and look at the "Universal Serial Bus Controllers"
section.
▪ If no driver is found it will show "USB 2.0 Hub" as the device.
▪ If an older Digital Check driver is found, it will show "USB 2.0 Hub" and under "Other Devices" it will
show "TS500".
▪ If the correct driver is found it will show "TellerScan".

Document Feeding Problems

The TS500 features an auto-feeder and does not require any user adjustments. If feeding problems occur,
check the documents for bent or folded edges, and debris in the scanner document track. Ensure that all items
have been properly jogged / aligned and inserted correctly. If feeding problems are still experienced, try
cleaning the drive rollers. See the Cleaning the TS500 Drive Rollers section for additional information.
It might also be necessary to rotate the discriminator feed pad and retest.

Clearing Jams

If a jam occurs, the paper path must be cleared. To do this, try to advance the jammed document by pressing
the "Eject" button in the scanning application, if available. If the document does not exit the track, grab the
document with both hands and carefully wiggle the document back and forth while lifting up on it. See the
Accessing the TellerScan TS500 section for additional information on how to open and access the scanner.

Image Quality

If you notice either streaking or fading on the images, the camera glass might require cleaning. See the
Cleaning the TS500 Cameras section for additional information.

MICR Errors

Confirm that the document has known working MICR ink/toner. If MICR errors are still occurring, verify that the
TS500 power supply or another device's power supply is 6 or more inches away from the scanner. Next,
inspect the MICR assembly for debris, particularly metal objects. If no debris is found, inspect the assembly
itself for damage or incorrect position or wiring.
Drive-up teller pneumatic tubes and static buildup can also cause MICR errors; verify that the scanner is at
least 6 inches away from these types of devices as well.
TellerScan TS500 User Manual
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